- Utilize Company expectations and procedures to warmly greet prospective and existing clients, professionally address any and all issues in a prompt manner, follow up on status of all work orders and resident satisfaction, plan and execute monthly resident events, and other duties as they arise.
- Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
- Maintain accurate client records in accordance with Company policy. Ensure that all calls and emails are responded to same day.
- Review and assign all incoming resident communication to the resident services email account.
- Maintain residents file and review PMS dashboard daily
- Assist residents with day-to-day tasks, ensuring that any issues or concerns that arise are resolved immediately.
- Demonstrate solution-oriented problem-solving skills with issues and concerns that arise.
- Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public. Strive for improvements in community performance.
- Participate in on-going training as required.
- Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
- Scan and upload all required documents to residents account in PMS.
- Assist with AP process by creating POs, change orders, researching vendor ledgers and statements, and requesting back up documentation from vendors as needed.
- Assist with work order assignments and follow up with residents and maintenance as needed.
- Enter work orders from residents into PMS.
- Complete incident reports and insurance claims as needed.
- Confirm work order completion and conduct quality control calls/work order follow up calls.
- Assist with "building office hours" assigned.
- Assist with paperwork for both market and subsidized applicants.
- Be an ambassador for customer service by consistently going above and beyond to ensure that Ivy Residences customers are satisfied.
- Assist events, such as Move-in and Move-out.
- Enter memos for any and all resident communication.
- Assist with any other duties and responsibilities as assigned.
- 1-2 years of customer service experience
- Strong communication skills
- High-energy and enjoys a fast-paced environment
- Enjoy and take pride in providing excellent service
- Neat, professional appearance
- Strong customer service skills
- Ability to work nights and weekends
- Organized, detail-oriented, and punctual
- Pro-active, solution-oriented, problem solver
- High school graduate or GED required
- College Degree in Business, Real Estate, Communications, or related field preferred
- Team player - working alongside coworkers to achieve goals
- Solution-oriented - creatively finding solutions to bring about positive resident experiences and interactions
- Proactive - looking to dig in and tackle tasks as they arise
- Resident Experience - you want our residents to love living in our building and to tell their friends about Ivy Residents
- Growth Opportunities - believing in professional and personal development through hard work, strategy, and consistent feedback
-
Residence Life Coordinator
2 weeks ago
Archdiocese of Chicago Chicago, United States Full timeWoodlands Academy of the Sacred Heart in Lake Forest, IL, seeks a creative, energetic, mature female with an interest in mentoring international and domestic high school students at this all-girls college preparatory day and boarding school. · Woodlands Academy of the Sacred Hea ...
-
Resident Services Coordinator
2 days ago
Waterton Chicago, United StatesWho is Waterton?We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an un ...
-
resident services coordinator
3 weeks ago
The Habitat Company Chicago, IL , USA, United StatesThe Resident Services Coordinator (RSC) is responsible for planning, developing, coordinating, and implementing all activities, programs, and services in The Habitat Company-managed communities. The RSC makes appropriate referrals, markets and recruits' residents to participate i ...
-
Resident Services Coordinator
1 week ago
Lincoln Military Housing Chicago, United StatesOverview · If you love making people feel at home, you'll love working at Willow Bridge Property Company. Whether you're just starting your career or joining later in your journey, we're eager to help you find your perfect fit. Willow Bridge is a full-service residential propert ...
-
Resident Coordinator
3 weeks ago
Optima, Inc. Chicago, United StatesPosition Brief – Resident Coordinator - Optima Signature · Are you driven? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Resident Coordinator, you will focus on delivering 5-star service through resident customer service, strategize innovative id ...
-
Resident Coordinator
2 weeks ago
Optima, Inc. Chicago, United StatesJob Description · Job DescriptionPosition Brief – Resident Coordinator - Optima Signature · Are you driven? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Resident Coordinator, you will focus on delivering 5-star service through resident customer ...
-
Resident Coordinator
3 weeks ago
Optima, Inc. Chicago, United StatesJob Description · Job DescriptionPosition Brief – Resident Coordinator - Optima Signature · Are you driven? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Resident Coordinator, you will focus on delivering 5-star service through resident customer ...
-
Apprenticeship Residency Program Coordinator
3 weeks ago
Urban Growers Collective Chicago, United States Full timeUrban Growers Collective is a Black and women-led non-profit farm in Chicago, Illinois working to build a more just and equitable local food system. We aim to address the inequities and structural racism that exist in the food system and in communities of color. Rooted in growing ...
-
Residency Program Coordinator
3 days ago
Insight Hospital and Medical Center Chicago, United StatesAt Insight Hospital and Medical Center- Chicago, · we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in ...
-
Resident Services Coordinator
3 weeks ago
The Habitat Company Chicago, United StatesCollaborates with the onsite management team to plan, develop, coordinate, and implement activities, programs, and services to meet the educational, social, and community needs of residents. Assesses the needs of each resident and develops a plan wit Coordinator, Resident, Custom ...
-
Resident Services Coordinator
1 week ago
Waterton Chicago, United StatesWho is Waterton? · We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with a ...
-
Resident Services Coordinator
2 days ago
Waterton Chicago, United StatesWho is Waterton? · We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with a ...
-
Resident Care Coordinator
2 weeks ago
Sunrise Senior Living Chicago, United States Full timeOverview · "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. For me, that's a big breath of fresh air." · - Sunrise Leader The Resident ...
-
Resident Services Coordinator
3 days ago
Grand Regency Chicago, United StatesJob Summary: · We are seeking a dedicated and compassionate Resident Service Coordinator to join our team. As a Resident Service Coordinator, you will deal with residents daily. You will manage residents medicare and medicaid. Must know and have experience on how to input medicar ...
-
Resident Services Coordinator
3 days ago
Greystar Real Estate Partners LLC Chicago, United StatesThe Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property sta ...
-
Resident Services Coordinator
1 week ago
HABITAT COMPANY LLC Chicago, United StatesThe **Resident Services Coordinator (RSC)** is responsible for planning, developing, coordinating, and implementing all activities, programs, and services in The Habitat Company-managed communities. The RSC makes appropriate referrals, markets and recruits' residents to participa ...
-
Residency Coordinator-
2 weeks ago
Trinity Health Corporation Maywood, United StatesEmployment Type: · Full time · Shift: · Day Shift · Description: · Loyola Medicine, treating the whole person with compassion-to "also treat the human spirit." The Department of Surgery seeks an experienced Residency Coordinator. Will be responsible for maintain residency program ...
-
Residency Coordinator-
2 weeks ago
Trinity Health Maywood, United States**Employment Type:** · Full time · **Shift:** · Day Shift · **Description:** · Loyola Medicine, treating the whole person with compassion-to "also treat the human spirit." The Department of Surgery seeks an experienced Residency Coordinator. Will be responsible for maintain resid ...
-
Residency Coordinator
2 weeks ago
Trinity Health Corporation Maywood, United StatesEmployment Type: · Full time · Shift: · Description: · The Residency Coordinator will be responsible for Coordinating the administrative aspects of a healthcare professional residency program (medical, surgical, dental, podiatric) with special focus on becoming expert in program ...
-
Residency Coordinator
4 weeks ago
Trinity Health Maywood, United States**Employment Type:** · Full time · **Shift:** · **Description:** · The Residency Coordinator will be responsible for Coordinating the administrative aspects of a healthcare professional residency program (medical, surgical, dental, podiatric) with special focus on becoming expert ...
Resident Coordinator - Chicago, United States - Ivy Residences
Description
Job Description
Job DescriptionPOSITION: Resident Services Coordinator (Full-time, Non-Exempt)
DIRECT REPORT: Property Manager
JOB DESCRIPTION
The Resident Services Coordinator is responsible for assisting the Property Management team in maintaining all aspects of property operations, but with a concentration on the resident relations, resident support, resident communications, and resident retention of the portfolio. The Resident Services Coordinator strives for 100% occupancy through retention of existing residents, resident events, surprising and delighting new and existing residents and providing excellent customer service.
RESPONSIBILITIES (including but not limited to)
QUALIFICATIONS
BEHAVIORS
MOTIVATIONS