Jobs

    Call Center Coordinator - Ewa Beach, United States - Sutter Health

    Sutter Health
    Sutter Health Ewa Beach, United States

    4 weeks ago

    Sutter Health background
    Description
    We are so glad you are interested in joining Sutter Health

    Organization:

    Sutter Health Pacific

    Position Overview:


    The Call Center Coordinator provides competent, thorough customer service skills through phone interviews, face-to-face evaluations for intake, crisis calls, and community referrals.

    Conducts assessments and assigns patient to the proper level of care in collaboration with the medical staff.

    Apprises patients/guardians of rights, verifies and certifies insurance benefits, starts financial counseling, obtains custody documents, registers patients and obtains legal consents.

    Works closely with the Medical Director on Physician availability and bed control. Plan and monitor all staffing for nursing Services under the direction of a resource nurse. Serve as an "on-call" resource for staffing coverage assistance, coordination and troubleshooting. This may require working as a Unit Clerk/MHS as needed and/or assigned. Provides other duties as assigned.

    Job Description:

    Education:


    An educational background in human services or office procedure technology, as would normally be acquired through an Associates degree is required.

    Bachelor's degree in behavioral sciences preferred.

    Experience:

    Demonstrated experience with intake triage, data entry, medical insurance, managed care, or direct experience working with psychiatric patients. Experience with on-line computer system.

    Knowledge:

    Must have working knowledge of routine office procedures. Knowledge of insurance benefits and reimbursements, medical terminology or community resources. Knowledgeable in psychiatric and chemical dependency treatment and psychopathology preferred.

    Specials Skills/ Equipment:

    Must be detail oriented and have excellent written and verbal skills. Strong interpersonal and customer service skills required. Basic computer skills required, i.e. word processing, spreadsheet, and data base applications.

    Physical Requirements:

    Must meet the basic health requirements of Kahi Mohala's physical examination including TB skin test or chest x-ray. Short periods of sitting required. Must be able to bend, lift, stoop and retrieve forms from overhead. Must be able to mobilize between buildings. Must be able to hear through a headset phone device. Must obtain and maintain certification in Cardio pulmonary Resuscitation (CPR), and CPI (Crisis Prevention Intervention).

    Job Shift:

    Varied

    Schedule:

    Per Diem/Casual

    Shift Hours:

    8

    Days of the Week:

    Variable

    Weekend Requirements:

    Rotating Weekends

    Benefits:

    No

    Unions:

    No

    Position Status:

    Non-Exempt

    Weekly Hours:

    0

    Employee Status:

    Per Diem/Casual

    Number of Openings:

    1

    Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

    Pay Range is $19.49 to $21.65 / hour

    The salary range for this role may vary above or below the posted range as determined by location.

    This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled.

    Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs.

    Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
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