- Collaborate with the Senior Team Lead (after STL sends out the introduction to corresponding city office email stating that your Floor Ambassador will be reaching out). Prepare the visiting attorney's office, including a nameplate indicating their name depending on the location.
- Confirm information for visitor's day in the office with Senior Team Lead and/or concierge to anticipate and prepare for specific needs.
- Provide amenity kits, including beverage and snack services, tailored to the specific location where applicable refresh as necessary.
- Willingness to go the extra mile to ensure a positive experience for visiting clients/attorneys.
- Anticipating and exceeding client needs.
- Personalized client recognition and special amenities.
- Solicit and gather feedback from clients to continuously improve the client experience and services from the STL.
- Analyze feedback data to implement improvements and enhance client satisfaction.
- Extend warm and professional greetings to clients, attorneys, and guests, setting a positive tone for their visit.
- Cultivate positive relationships by understanding and catering to the unique needs and preferences of clients.
- Proactively engage with visitors, offering assistance to ensure their continuous comfort and satisfaction throughout their visit.
- Create, update, and maintain a client preference profile book for personalized and attentive service Share with concierge.
- Replenish the hospitality tray amenities as needed.
- Upon request provide informative floor/office tours for Law Firm's Guests, ensuring they can navigate the visiting office with ease.
- Offer to facilitate to scan receipts daily from visiting Law Firm's attorneys for scanning and forwarding to the assigned STL/PA.
- Extend a friendly and professional welcome to visiting attorneys, creating a positive and inviting atmosphere.
- Foster positive relationships with visiting attorneys, understanding their distinctive needs and preferences.
- Meet and greet visiting clients and guests on day one of their arrival time and escort to their office or workstation when the opportunity is there.
- Act as the central point of contact for Law Firm's visiting attorneys and associates, managing their requests and coordinating numerous services efficiently.
- Monitor and maintain client service requests, ensuring timely follow-up and resolution.
- Perform regular floor walks to ensure floor supports are well-stocked and all common areas are clean and orderly.
- Ensure all printers are functioning, stocked with paper and all unclaimed print jobs are secured or discarded per office policy. Troubleshoot printer errors and report to Office Operations Manager.
- Ensure common areas are neat, organized, and welcoming, including the reception area and client lounges.
- Monitor and restock supplies, such as beverages and reading materials, and ensure a well-maintained ambiance within the visiting space.
- Hand delivery of office supplies to client desks.
- Provide clients support for document scanning.
- Ensure cleanliness, organization, and well-stocked supplies in common areas managed by SPS employees.
- Coordinate necessary cleaning and maintenance services while directing all issues through the appropriate channels.
- Handle incoming and outgoing mail, ensuring it is processed accurately and efficiently.
- Manage courier services, distribution of packages, and mail forwarding as required.
- Provide a variety of mailing supplies, including envelopes, and packing materials.
- Participate in the Law Firm's Crisis Response Team and be prepared to guide clients and guests in the event of an emergency.
- As per requested provide personalized local recommendations and assist in making necessary arrangements.
- Offer support with transportation and accommodation, ensuring a seamless experience for clients and visitors depending on the office location and policy.
- Execute local tasks as needed, contributing to a hassle-free and enjoyable stay.
- Trains back-up and providing guidance on policies and procedures.
- Provides coverage as needed in other areas of this work environment as needed.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Ability to lift or move 40 lbs. or greater frequently.
-
Guest Experience Ambassador
3 weeks ago
NexDine New York, United StatesGuest Experience Ambassador - Careers At NexDine · Career Opportunities with NexDine · A great place to work. · Careers At NexDine Share with friends Current job opportunities are posted here as they become available. · Back To Openings Guest Experience Ambassador · Departme ...
-
Guest Experience Ambassador
1 week ago
NexDine Bronx, United StatesHere at NEXDINE, we **_make diversity our advantage_**. From the workforce we support, the clientele we service, to the food we create, diversity is **_our secret sauce_** · **Job Details** · **Position: Guest Experience Ambassador** · **Location: RiverSpring Residences · - ALR** ...
-
Experience Ambassador
1 week ago
HACKENSACK UNIVERSITY MED CNTR Hackensack, United StatesOur team members are the heart of what makes us better. · At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitiv ...
-
Experience Ambassador
1 day ago
HACKENSACK UNIVERSITY MED CNTR Hackensack, United StatesOur team members are the heart of what makes us better. · At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitiv ...
-
Compass Group New York, United States Full timeFLEXIBLE SCHEDULE REQUIRED · AM Schedule 7am - 4pm · PM Schedule 1pm to 10pm · What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. I ...
-
Guest Experience Ambassador
1 week ago
Planet Playskool Paramus, United StatesJob Title: Guest Experience Ambassador · Location: Planet Playskool & NERF Action Xperience, Paramus, New Jersey · Reports To: Operations Lead/Operations Manager · Overview: · Join our dynamic team at Planet Playskool & NERF Action Xperience as a Guest Experience Ambassador. ...
-
Guest Experience Ambassador
3 weeks ago
Planet Playskool Paramus, United StatesJob Title: Guest Experience Ambassador · Location: Planet Playskool & NERF Action Xperience, Paramus, New Jersey · Reports To: Operations Lead/Operations Manager · Overview : · Join our dynamic team at Planet Playskool & NERF Action Xperience as a Guest Experience Ambassador. · ...
-
Guest Experience Ambassador
2 days ago
Planet Playskool Paramus, United StatesJob Description · Job DescriptionJob Title: Guest Experience Ambassador · Location: Planet Playskool & NERF Action Xperience, Paramus, New Jersey · Reports To: Operations Lead/Operations Manager · Opening in June 2024 · Overview: · Join our dynamic team at Planet Playskool & NER ...
-
Guest Experience Ambassador
3 weeks ago
Planet Playskool Paramus, United StatesJob Description · Job Description · Job Title: Guest Experience Ambassador · Location: Planet Playskool & NERF Action Xperience, Paramus, New Jersey · Reports To: Operations Lead/Operations Manager · Overview : · Join our dynamic team at Planet Playskool & NERF Action Xperienc ...
-
Guest Experience Ambassador
3 weeks ago
Planet Playskool Paramus, United StatesJob Description Job Description Job Title: Guest Experience AmbassadorLocation: Planet Playskool & NERF Action Xperience, Paramus, New JerseyReports To: Operations Lead/Operations ManagerOverview :Join our dynamic team at Planet Playskool & NERF Action Xperience as a Guest Experi ...
-
Guest Experience Ambassador
2 weeks ago
Planet Playskool Paramus, United StatesJob Description · Job DescriptionJob Title: Guest Experience Ambassador · Location: Planet Playskool & NERF Action Xperience, Paramus, New Jersey · Reports To: Operations Lead/Operations Manager · Overview: · Join our dynamic team at Planet Playskool & NERF Action Xperience as a ...
-
Guest Experience Retail Ambassador
3 weeks ago
Planet Playskool Paramus, United StatesJoin our dynamic team at Planet Playskool & NERF Action Xperience as a Guest Experience or Retail Team Member · We are looking for a dynamic and energetic Guest Experience & Retail Ambassador to join our growing team As a key member of our customer service-oriented team, you wil ...
-
Ambassador - Choose Help (Tribeca Campus)
3 weeks ago
The Bowery Mission New York, United States**Summary**: · The Bowery Mission is a holistic, Christian faith-based organization dedicated to serving people experiencing homelessness, hunger, and poverty. The Ambassador role is a key member of the Clinical Services team focused on creating welcoming and trust-building relat ...
-
Ambassador - Choose Help (Tribeca Campus)
2 weeks ago
The Bowery Mission New York, United States**Summary**: · The Bowery Mission is a holistic, Christian faith-based organization dedicated to serving people experiencing homelessness, hunger, and poverty. The Ambassador role is a key member of the Clinical Services team focused on creating welcoming and trust-building relat ...
-
Brand Ambassador
3 weeks ago
Related New York, United States**Responsibilities**: · Related Hudson Yards Management is the brain, heart and soul of Hudson Yards. Just as Hudson Yards is transforming the world's most spectacular skyline, Related Hudson Yards Management is reimagining community. We are a collaborative force driven by expert ...
-
Brand Ambassador
3 weeks ago
MERCEDES-BENZ MANHATTAN, INC. New York, United StatesThe mission of the Mercedes-Benz Manhattan Brand Ambassador is to promote Mercedes-Benz Manhattan as a dealership of choice while acting as a highly engaged liaison between client and brand/company offering superior customer service and recognizing the needs and expectations of e ...
-
Brand Ambassador
3 weeks ago
Related New York, United States Part time**Responsibilities**: · The PT Temporary Brand Ambassador is the associate in charge of greeting, welcoming, and assisting employees, tenants, owners, guests, and visitors to Hudson Yards; they set the tone of the experience each customer is going to have as they cross the proper ...
-
Community Marketing Agent
1 week ago
Wyndham Destinations New York, United States**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated ...
-
ETON New York, United States**About us** · Our company culture promotes an open environment by all of us being transparent, respectful, honest and trusting. · We always look for those who will best fit into our company culture and who shares our core values: · **ONE ETON**: we work together, we win together ...
-
Assistant Gm
3 weeks ago
José Andrés Group New York, United States**ASSISTANT GENERAL MANAGER** · Lead and manage the management and hourly service team to offer a world-class culinary experience, ensure concept vision and TFG service standards are executed consistently. Exemplify gracious hospitality and sincere respect in all interactions. De ...
Workplace Experience Ambassador - New York, United States - SPS North America Inc
Description
Job DetailsLevel
Experienced
Job Location
WCNY - New York, NY
Position Type
Full Time
Salary Range
$ $27.00 Hourly
Job Category
Customer Service
Description
Job Title: Workplace Experience Ambassador
Reports To: Workplace Experience Ambassador will report to the Workplace Experience Manager or equivalent leadership.
Job Overview:
The Workplace Experience Ambassador will help to elevate the office experience by providing personalized, client centric services and administrative support for a very fast-paced and demanding law firm. The individual will be assigned floor(s) provide coverage as needed on other floors and work proactively with including firms' attorneys, Senior Team Leads, Practice Assistants, to provide general office support and dispatch requests for Business Services, Concierge and Hospitality Services. This team member will serve as a "one-stop shop" and ensure all requests are completed to client specifications. This person is the warm welcome and fond farewell, creating memorable experiences for our client and clients' guests.
Duties and Responsibilities:
Pre-Arrival Coordination:
Concierge Services:
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About SPS:
SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.
In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
We encourage candidates to review all our job listings and learn more about SPS at our company website
SPS. The Power of Possibility.
Workplace Experience Ambassador professionals in New York City
-
Daniel Rasnick
GISP
-
Kathryn Lewis
Public Relations
-
Caleb Anderson
Specialist in Selection and Recruitment at beBee
-
Kathlyn Valdez
Digital Storyteller
-
Carmen acuna
Climbing Wall Manager/Outdoor Program Coordinator
-
Matt Dodson
Senior Talent Acquisition Specialist at beBee