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    Export Customer Service Chicago, IL - Hitachi Vht

    Hitachi Vht
    Hitachi Vht Chicago, United States

    4 weeks ago

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    Description

    **Export Customer Service**

    **Chicago, IL**

    The successful candidate in this position will possess key skills and experience which include knowledge of international export ocean/air transportation. This position requires excellent organizational skills with the ability to multi-task along with the knowledge to produce accurate workflow in a fast-paced, high-pressure freight forwarding operations environment while positively contributing to the success of the team.

    **QUALITIES:**

    Ethical with sound judgment

    Possess a passion to help team members

    Detail-oriented

    Reliable, follows through

    Balances teams needs with goals of organization

    Outstanding written, verbal, presentation and organization communication skills

    **ESSENTIAL DUTIES AND RESPONSIBILITIES:**

    The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities for this job at any time due to reasonable accommodations or other reasons.

    Perform tasks safely

    Ensuring area housekeeping requirements are met

    Abiding by all OSHA rules and Vantec Hitachi Transport System (USA), Inc. safety practices

    Meeting established procedures and productivity, safety and quality standards

    Attendance at assigned work facility is required

    Investigating and planning the most appropriate route for a shipment, taking into account the nature of the goods, cost, transit time and security

    Negotiating contracts, transportation and handling costs

    Obtaining, checking and/or preparing all transportation documentation to meet customs and insurance requirements, packing specifications, and compliance with local and international regulations

    Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements

    Arranging ocean/air transportation

    Arranging courier and specialist hand-carry services

    Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines

    Maintaining communication and control through all phases of the journey, including the production of management reports and statistics

    Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight

    Managing multiple customers across the globe coordinating shipments between multiple carriers and modes of transportation

    Performs other duties as assigned by the Manager

    **COMPETENCIES:**

    Strategic Thinking

    Problem Solving/Analysis

    Project Management

    Communication Proficiency

    Personal Effectiveness/Credibility

    Multi-tasking

    **EDUCATIONAL AND EXPERIENCE**

    **REQUIREMENTS AND PREFERENCES:**

    Excellent verbal and written communications skills required

    High school diploma / GED

    Minimum 2-5 years operational freight forwarding experience

    Effective, clear, and concise communication skills

    Detail oriented with ability to solve problems independently as well as in a team environment

    Demonstrated experience interacting, developing and maintaining customer relationships

    Proven success in and improving quality, service, safety and client relationship in a fast-paced high-pressure setting

    Proven competencies in Microsoft Office products

    Ability to understand any and all safety requirements and regulations (OSHA)

    Ability to pass all TSA background requirements

    Knowledge of ISF filing

    Ability to work flexible hours according to business needs

    **ADDITIONAL ELIGIBILITY QUALIFICATIONS:**

    Ability to read, analyze and interpret documents

    Ability to respond effectively to inquiries or complaints

    **WORK AUTHORIZATION/SECURITY CLEARANCE (if applicable):**

    Must be legally authorized to work in the United States

    **OTHER DUTIES:**

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    **PHYSICAL REQUIREMENTS:**

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to see, talk, hear, stand, walk, and sit for prolonged periods of time. The employee is required use hands/fingers to handle or feel, lift, carry, and reach with hands, arms, shoulders, and legs. The employee is occasionally required to bend, kneel, stoop, crouch, climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 35 pounds.

    **WORK ENVIRONMENT:**

    Most work time will be spent in an office setting where the environment is climate controlled.

    Vantec Hitachi Transport System (USA), Inc. is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

    PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

    EOE/M/F/D/V

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