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    Patient Service Representative - Seattle, United States - Medix

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    Description
    Full Time Authorization Coordinator / Patient Service Representative

    Weekly Pay, Benefits, and PTO

    Remote- Work from Home

    Overview
    • Mostly imaging, radiology, PT referrals and prior-authorizations
      • Not going to be thrown into complex services in the beginning/training
    • Access work queue they are assigned to (EPIC and daily appointment report)
    • Any follow up on authorizations from previous day
    • Initiate new auths
    • Manage inbox of questions (outside referral requests)
    • Daily expectations - sort work queue (authorizations, referrals, tracking auths)
    • "Level load" with the rest of the team - if your queues are cleared then work on teammates
    • KPIs = 15-30 auths/day depending on complexity. Going to be closer to 30 once they are up and running but could be as low as 15 if they are on more complex services )
    3-5 Must Have Skills/Qualifications
    • Referral experience - initiating, creating and tracking referrals 2-3+ years
    • OneHealth Port, AIM Portal experience 2-3+ years
    • Strong insurance terminology
    Nice to Have Skills
    • EPIC experience
    Soft Skill/Attribute Requirements
    • Adaptable - services could change
    • Quick learner
    • Communication skills - lead and supervisors
    • Strong critical thinking
    • Analytical skills
    • Time management
    Interview Availability
    • 30-minute virtual interview with Pria and maybe the manager, Tiffany. Going to be very conversational and not super technical
    Schedule/Shift
    • M-F 730A-4P
    • Hybrid: will start onsite for training and then after 30 days (potentially as short as 2 weeks, depending on experience and how quickly they learn their systems) they will move to work REMOTELY
    Dress Code

    Business Casual


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