- Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems
- Provides support for implementation, troubleshooting, and maintenance of IT systems.
- Provides first-level problem identification, diagnosis, and resolution of problems.
- Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s).
- Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Provide local and remote Technical Support Services for end user support on the multiple networks within the agency.
- Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.
- Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards
- Contribute to the change management process; represent the interests of the customer when assessing risk and impact.
- May provide leadership to small teams or team members.
- Minimum 3 years of Information Technology (IT) experience.
- Understanding of applying basic security principles to the computing environment (CE).
- Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).
- Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.
- Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs.
- Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products.
- Experience installing and supporting workstation hardware and software.
- Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
- Excellent written and verbal communication skills and excellent customer service skills are a must.
- Associate's degree or higher. Can be substituted with 2+ years of relevant experience.
- DoD IAT Level II Certification is required.
- DoD Secret Clearance is required. Top Secret with SCI eligibility preferred.
-
Service Desk Analyst
2 weeks ago
Apex Systems Arlington, United StatesFor Immediate Response, please follow instructions below AND send to · Positions: Service Desk Analysts and Service Desk Leads · Location: HYBRID - 3 Days Onsite · Duration: 3-6 Month Contract to Hire (1.5+ years left on the contract) · If interested, please send: Updated WORD ...
-
Help Desk Analyst
2 days ago
DMI Arlington, United States Part timeAbout DMI: · DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to ...
-
Service Desk Analyst
10 hours ago
Diligent Washington, United StatesAbout Us · Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so the ...
-
Help Desk Analyst
2 weeks ago
Censeo Consulting Group Washington, United StatesJob Description · Job DescriptionHelp Desk Analyst (Salesforce) · The Company: · Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and ...
-
TOC Service Desk Analyst
2 weeks ago
Apex Systems Arlington, United StatesJob#: · Job Description: · Below is the full job description, if interested in applying for this position please email a copy of your updated resume and the best time to connect over the phone to Louie at · Job Title: Service Desk Analyst · Contract Type/Length: 6-Month Contra ...
-
Help Desk Analyst
2 weeks ago
Trillion Technology Solutions Washington, United StatesJob Description · Job DescriptionTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. · 2-6 years of experience providing help desk support · Associate or bachelor's degree preferred · Experience with ServiceNow pref ...
-
help desk support analyst
3 weeks ago
Arlington County, VA Arlington, United StatesSalary: $71, $111,217.60 Annually · Location : Arlington, VA · Job Type: Full-Time Permanent (OS) · Remote Employment: Flexible/Hybrid · Job Number: B-DTS-EM · Department: Department of Technology Services · Opening Date: 05/03/2024 · Closing Date: 5/16/2024 11:59 PM Easte ...
-
Help Desk Analyst
2 weeks ago
CACI International Arlington, United StatesHelp Desk Analyst · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · * * · **What Youll Get to Do:** · Work with a purpo ...
-
Tier II Help Desk Analyst
21 hours ago
SecuriGence LLC Arlington, United StatesJob Description · Job DescriptionJob Title: Tier II Help Desk Analyst · Location: Arlington, Virginia · Clearance Level: Secret Clearance · Summary · We deliver essential technology services to our customers in support of their missions to sustain the national security and provi ...
-
help desk analyst
4 weeks ago
Randstad Arlington, United Stateshelp desk analyst. · arlington , virginia · posted april 23, 2024 · job details · summary · $30 - $35 per hour · temp to perm · high school · category computer and mathematical occupations · reference1049810 · job details · job summary: · The Desktop Engineer (Level I) responsibi ...
-
Help Desk Analyst
1 week ago
CACI Arlington, United StatesHelp Desk Analyst · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · - * · **What You'll Get to Do**: · Work with a purpose Inter ...
-
Help Desk Analyst
1 week ago
CACI Arlington, United StatesHelp Desk Analyst · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · - * · **What You'll Get to Do**: · Work with a purpose Inter ...
-
Service Desk Analyst
2 weeks ago
GTSC Talent Solutions Arlington, United StatesJob Description · Datawiz Corporation, a minority-owned Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO :2011 certifications. ...
-
Service Desk Analyst
1 week ago
CAI Alexandria, United States**Job ID Number** · R2664 · **Employment Type** · Full time · **Worksite Flexibility** · Hybrid · **Job Summary** · We are looking for a motivated Senior Help Desk Analyst ready to take us to the next level If you have multifunction device and service desk experience, and ...
-
TOC Service Desk Analyst
3 weeks ago
Apex Systems Arlington, United StatesBelow is the full job description, if interested in applying for this position please email a copy of your updated resume and the best time to connect over the phone toLouie at [email protected] · Job Title: Service Desk Analyst · Contract Type/Length: 6-Month Contract to Hire ...
-
Overnight Help Desk Analyst
2 weeks ago
Motion Recruitment Arlington, United States Full timeOvernight Help Desk Analyst · The candidate will be responsible for providing technical assistance and support for the Firm's internal customers related to Firm computer systems, hardware, software, mobile devices, and remote access. · The company is located in the DC Metro Are ...
-
Peraton Arlington, United States Full timeResponsibilities · As the nation's risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physi ...
-
Service Desk Analyst
3 weeks ago
CACI International Oxon Hill, United StatesService Desk Analyst - Mid (Hybrid) · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: None · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · * * · Qualified candidates will prov ...
-
Analyst -Help Desk
4 weeks ago
Dunhill Professional Search Washington DC, United StatesTelework · **Secret Clearance Required · This role supports multiple components of the Defense client's enterprise mobility capability as it continues to expand in features and capabilities. Carries out moderately complex information systems and/or information technology tasks ...
-
Serigor Inc. Washington, United StatesJob Description · Job DescriptionJob Title: Special Education Help Desk Analyst Journeyman (Hybrid) · Location: Washington, DC · Duration: 12 Months+ · Job Description: · The Special Education Help Desk Analyst is responsible for providing support to client employees and external ...
Tier 1 Help Desk Analyst - Arlington, United States - SecuriGence LLC
Description
Job Description
Job DescriptionJob Title: Tier 1 Help Desk Analyst
Location: Arlington, Virginia
Clearance Level: Secret Clearance. Top Secret Preferred.
Summary
We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.
Responsibilities
Skills and Experience
Qualifications
About
SecuriGence LLC (SG) is an agile, Veteran-owned small business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Engineering, Software Development, Cyber Security, and Cloud/Virtualization Management.
SecuriGence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.