- Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
- Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
- Ensure daily checklist duties and tasks are fully completed with follow-up communications.
- Maintain room inventory accurately and efficiently.
- Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
- Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
- Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
- Support customer service standards that exceed guest expectations and directly communicate reservation flag information.
- Valid driver's license.
- Demonstrated ability to work under pressure.
- Basic leadership skills with ability to coach, mentor, and train staff.
- Excellent verbal and written communication as well as excellent hospitality service skills.
- Working knowledge of various computer software programs
- including property management systems.
- Comprehension and literacy for analyzing reports.
- 1 year of supervisory or management level experience.
- 1 year of hotel, timeshare or hospitality service experience.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
-
Front Desk Supervisor
3 weeks ago
Landry's Stateline, United StatesOverview · Front Desk Supervisor · The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget ...
-
Hotel Front Desk Supervisor
3 weeks ago
Lake Tahoe Ambassador Lodge South Lake Tahoe, United StatesJob Description · Job DescriptionFront Desk Supervisor · Job Summary · Oversees daily operations of the front desk/reception department. · Organizes, directs, and monitors daily activities of front desk staff. · Ensures efficient, friendly, and professional guest registration, ch ...
-
Front Desk Supervisor
1 week ago
Margaritaville Resort Lake Tahoe South Lake Tahoe, United StatesProperty Description: · Join the exciting team at Margaritaville Resort Lake Tahoe, nestled in the stunning natural beauty of Lake Tahoe As a premier resort destination, we're seeking passionate individuals to join us. With our laid-back island vibe and commitment to exceptional ...
-
Hotel Front Desk Supervisor
2 weeks ago
Lake Tahoe Ambassador Lodge South Lake Tahoe, United StatesJob Description · Job Description · Front Desk Supervisor · Job Summary · Oversees daily operations of the front desk/reception department. · Organizes, directs, and monitors daily activities of front desk staff. · Ensures efficient, friendly, and professional guest registratio ...
-
Front Desk Operations Supervisor
3 weeks ago
Marriott Vacations Worldwide Incline Village, United StatesPay: $27.00/hour · JOB SUMMARY · Supervise the Guest Services staff to ensure excellent owner/guest service. Respond to any questions from owner/guests, and follow up with them to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancell ...
-
Lodging Manager
2 weeks ago
Aramark Zephyr Cove, United StatesJob Description · Job DescriptionThe Lodging Manager will be responsible for overseeing the day-to-day operations of the Front Desk, RV/Campground, and Housekeeping departments. The person will lead a team of supervisors and team members, ensuring that guests receive exceptional ...
-
Hotel Front Desk Agent
3 weeks ago
Caesars Entertainment Corporation Stateline, United StatesJOB SUMMARY: · Responsible for assisting guests when registering them into the hotel, settling accounts upon check-out and providing information throughout their stay. Works closely with related departments to ensure excellent customer service. Acts as a role model for all front ...
-
Lead Front Desk Agent
2 weeks ago
Vail Resorts South Lake Tahoe, United StatesCreate Your Experience of a Lifetime · Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates ...
-
Lead Front Desk Agent
2 weeks ago
Vail Resorts South Lake Tahoe, United StatesJob Description · Job Description Create Your Experience of a Lifetime · Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building l ...
-
Engineer
2 days ago
Aimbridge Hospitality South Lake Tahoe, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program ...
-
Housekeeper
2 weeks ago
Marriott Vacations Worldwide South Lake Tahoe, United States Full timeAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that ...
-
Lodging Manager
2 weeks ago
Aramark Zephyr Cove, United StatesJob Description · The Lodging Manager will be responsible for overseeing the day-to-day operations of the Front Desk, RV/Campground, and Housekeeping departments. The person will lead a team of supervisors and team members, ensuring that guests receive exceptional service and tha ...
-
House Attendant
2 days ago
Aimbridge Hospitality South Lake Tahoe, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
-
House Attendant
8 hours ago
Aimbridge Hospitality South Lake Tahoe, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
-
Engineer
1 week ago
The Landing at Lake Tahoe South Lake Tahoe, United StatesJob Summary: · Informacin disponible en espaol a continuacin. · The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program ...
-
Front Desk Agent
3 weeks ago
Pyramid Global Hospitality South Lake Tahoe, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Front Desk Agent
8 hours ago
The Forest Suites Resort South Lake Tahoe, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
-
Engineer
1 week ago
Aimbridge Hospitality South Lake Tahoe, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program ...
-
Lodging Manager
3 weeks ago
Aramark Zephyr Cove, United StatesJob Description · Job DescriptionThe Lodging Manager will be responsible for overseeing the day-to-day operations of the Front Desk, RV/Campground, and Housekeeping departments. The person will lead a team of supervisors and team members, ensuring that guests receive exceptional ...
-
Lodging Manager
4 days ago
Aramark Zephyr Cove, United States SalariedJob Description · The Lodging Manager will be responsible for overseeing the day-to-day operations of the Front Desk, RV/Campground, and Housekeeping departments. The person will lead a team of supervisors and team members, ensuring that guests receive exceptional service and tha ...
Guest Services/Front Desk Supervisor - Zephyr Cove, United States - Wyndham Destinations
Description
We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You'll Shine:
As a Guest Services Supervisor, you'll set the bar of excellence for your team every day. Through positive leadership, you'll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front and back-of-house operations, you'll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.
How You'll Make an Impact:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Job Requisition: R-84334
