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Zephyr Cove

    Lodging Manager - Zephyr Cove, United States - Aramark

    Aramark
    Aramark Zephyr Cove, United States

    2 weeks ago

    Aramark background
    Description
    Job Description

    The Lodging Manager will be responsible for overseeing the day-to-day operations of the Front Desk, RV/Campground, and Housekeeping departments.

    The person will lead a team of supervisors and team members, ensuring that guests receive exceptional service and that all administrative duties are carried out efficiently.

    This includes managing a team of staff, implementing, and enforcing policies and procedures, monitoring and analyzing performance data, and identifying areas for improvement.

    They are required to maintain excellent communication with guests and all other departments, client, and other staff to ensure excellent customer service standards.

    #FS-250
    Job Responsibilities

    Ensure that all staff provide excellent customer service and handle customer inquiries and complaints in a professional manner
    Manage a team of staff, including hiring, training, scheduling, and performance evaluations
    Provide on-going customer service coaching and training to staff
    Hold staff accountable and perform coaching or documentations with HR as a team
    Communicate with other departments and clients to ensure that group needs are met.
    Responsible for monitoring comment card program
    Successfully respond to, resolve and record guest issues
    Assist General Manager and management in ensuring that staff adheres to policies and procedures
    Assist General Manager and managementer with any projects or programs relating directly to customer service
    Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
    Other duties as assigned
    Qualifications

    Previous hospitality management and front experience in high-profile locations is preferred
    Experience working in hospitality environments required
    Must have strong communication skills ? verbal and written
    Excellent guest services and leadership skills
    Excellent conflict resolution skills
    Must be fluent in English
    Computer literacy required
    High School Diploma or equivalent is required
    Proficient in Microsoft business applications
    Education

    About Aramark

    Our Mission

    Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

    At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.

    We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

    About Aramark

    The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world.

    Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

    We believe a career should develop your talents, fuel your passions, and empower your professional growth.

    So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

    Learn more about working here at

    or connect with us on

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