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Service Manager
4 weeks ago
Allsearch Recruiting Des Moines, United StatesService Manager - Growing Mechanical Service Company - Base Salary to 120 k/year - Des Moines, IA Our client is a family-owned mechanical servicing company, who has been in business for 40 years They are continually growing year over year, and are l Service Manager, Mechanical, R ...
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Field Service Manager
4 weeks ago
ASGCO Manufacturing, Inc. Des Moines, United States Full timeField Service Manager: Demoine, Iowa · HIRING IMMEDIATELY FOR AN EXPERIENCED SERVICE MANAGER/BELTING. · Sign on bonus. · ASGCO engineers manufacture and sell a wide array of conveyor and screening components, all specifically designed and engineered for the mining, aggregate, cem ...
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Service Manager
3 hours ago
Buffalo Wild Wings Des Moines, United States**Service Manager** · 3311 Se 14th Street, Des Moines, Iowa 50320, United States Location Des Moines, Iowa, United States JOB DESCRIPTION · **GAME DAY** · Our Sports Bar Service Manager is on the front line, operating our sports bars on a day to day basis. As a Service Manager ...
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Service Manager
2 weeks ago
Rexco Equipment Inc Des Moines, United StatesDes Moines, IA, USA · Full Time · *Competitive Benefits: medical, dental, vision, LTD, Life, flex spending. For retirement planning: 401k and ESOP.* · As an employee-owned company (ESOP), we have a group of people that truly want our business to succeed. As our business grows, ...
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Food Service General Manager
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Food & Vending Corp. Des Moines, United StatesManage the cafés daily meal service, events and operations related to finance and cateringOversee Catering with meetings, corporate events, and dining servicesProvide strategic leadership; hire, train, and develop staff, manage work schedules, create and retain a cohesive team of ...
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Manager, Technical Service
1 week ago
Crown Cork & Seal USA, Inc. Des Moines, IA, United StatesCROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers aroun ...
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Customer Service Manager
2 weeks ago
Modern Aviation Des Moines, United StatesJob Details · Job Location Des Moines, IA Description · Customer Service Manager · The Company · Modern Aviation (the "Company") is a private equity backed, platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidl ...
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IT Service Delivery Manager
3 weeks ago
Pomeroy Technologies, LLC. Des Moines, United StatesJob Description · Job DescriptionThe onsite Service Delivery Manager is responsible for making sure that services are seamlessly delivered to our client. The individuals selected to fill this role oversee a variety of tasks, such as leading project teams, rectifying reliability i ...
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Golf Services Manager
2 weeks ago
Topgolf Payroll Services Des Moines, United StatesManage and develop Hospitality Managers and Golf Services staff, including training and scheduling. · Oversee reservations and guest inquiries. · Ensure the cleanliness, maintenance, and organization of the venue. · Maintain retail inventory and drive promotions. · Monitor and ma ...
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Senior Technical Services Manager
2 weeks ago
Kemin Industries, Inc. Des Moines, United StatesKemin Animal Nutrition & Health is seeking a Senior Technical Services Manager to join their Broiler team In this role, this person will be responsible for providing technical support for the full commercialization of new technologies and products. Technical, Manager, Broiler, Te ...
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Executive Services Management, VP
2 weeks ago
Farm Bureau Financial Services West Des Moines, IA, United StatesTechnology Services VP · Can you provide strategic direction for the enterprise business technology transformation? Do you have experience leading cloud adoption, establishing governance mechanisms, and delivering modernization initiatives? Can you manage major initiatives and d ...
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Field Service Operations Manager
3 hours ago
Hitachi Automotive Systems Americas Des Moines, United StatesLocation: (HE)Remote_Earth City · Job ID: · R · Date Posted: · Company Name: · HITACHI ENERGY USA INC · Profession (Job Category): · Engineering & Science · Job Schedule: · Full time · Remote: · Yes · Job Description: · General Information: · Hitachi Energy, located ...
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Refugee Services Program Manager
2 weeks ago
Catholic Charities Des Moines, United StatesJob Description · Job DescriptionDescription:Looking to make a meaningful impact in people's lives? Join the Catholic Charities team For a century, we've been privileged to offer help and hope to those facing challenges. At Catholic Charities, our mission is to empower individual ...
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Senior Customer Service Manager
1 day ago
Kemin Des Moines, United StatesOverview: · Kemin is hiring a Senior Customer Service Manager to join the Nutrisurance team In this role you will be involved in the development and execution of the departments strategic plan. Decision-making will focus on issues related to fulfilling customers needs and expect ...
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Senior Technical Services Manager
2 weeks ago
Kemin Industries, Inc. Des Moines, United StatesOverview · Kemin Animal Nutrition & Health is seeking a Senior Technical Services Manager to join their Broiler team · In this role, this person will be responsible for providing technical support for the full commercialization of new technologies and products. Analysis required ...
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Senior Customer Service Manager
2 weeks ago
Kemin Des Moines, United StatesOverview: · Kemin is hiring a Senior Customer Service Manager to join the Nutrisurance team In this role you will be involved in the development and execution of the departments strategic plan. Decision-making will focus on issues related to fulfilling customers needs and expect ...
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Refugee Services Case Manager
2 weeks ago
Catholic Charities Des Moines, United StatesJob Description · Job DescriptionDescription:Are you looking to make a real difference in the lives of others? Join the Catholic Charities team For the last 100 years, we have had the distinct honor to provide help and hope for those in need. At Catholic Charities, our mission is ...
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Des Moines Airport Authority Des Moines, United StatesThis position is a critical component of the Des Moines International Airport. Work is performed under supervision of the Executive Director with considerable leeway for the exercise of independent judgment and initiative. The person in this position is responsible for carrying o ...
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ESOP - Client Service Manager
2 weeks ago
Principal Financial Group Des Moines, United StatesWhat You'll Do: · Looking for a career with the opportunity to learn and belong to a great team in a high growth business? Come talk with us If you are a great communicator, with strong numerical critical thinking skills, enjoy problem-solving and working closely with outstandin ...
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Service Manager
2 weeks ago
Sanco Thermo King Des Moines, United StatesResponsibilities: · Customer Service · Revenue Attainment · Cost Control · Technician Productivity · Quality Assurance · Cycle Time · Ensure Service Advisors are keeping customers informed and are optimizing throughout · Manage shop workload, schedule appointments, and ma ...
Guest Services Manager - Des Moines, United States - Hotel Leveque
Description
Hotel Fort Des Moines, Curio Collection by HiltonInsurance enrollment available from DAY 1
Paid time off available from DAY 1
Holiday pay available from DAY 1
Hotel and travel discounts at worldwide destinations
Professional development and promotion opportunities
About this job...
The Guest Service Manager leads the hotel's front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience.
As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior.
The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.
What you'll be doing...Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.Always maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
If applicable, maintain balance and security of house bank and accurately log all transactions.
Success factors...
Experience & Education:
2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required
Communication:
Excellent verbal and written communication skills
Must be able to speak, read, and write in primary language used in the workplace
Physical:
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally
About First Hospitality...
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve.
FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.Hotel Fort Des Moines, Curio Collection by Hilton
290 Room Hotel
A historic base where presidents stayed
A favorite among presidents and celebrities including Elvis and Johnny Cash, our restored 1919 hotel is listed on the National Register of Historic Places.
Proudfoot & Bird
Fine Dining in every aspect.
Proudfoot & Bird, named after the original Hotel Fort Des Moines architects, pays homage to the glamorous days of years past with every detail.
Adorned with stunning marble tables, intricate gold ceiling inlay, plush soft seating, and grand circular bar we have recreated a time that was filled with elegance, extravagance, and indulgence.
Housed in the historic Hotel Fort Des Moines, we have taken every step possible to protect a valued piece of Des Moines' cherished history.
Two semi-private dining rooms are available, seating eight and 10 guests, respectively.Comprised of handmade pastas, humanely raised poultry, waterfowl, prime cuts of beef, sustainably caught seafood and locally sourced produce, Proudfoot & Bird's menu consists of world class fare.
Timeless cocktails, local/regional beer selections, and a carefully curated list of award-winning wines have been chosen to pair perfectly with our culinary vision.
We look forward to serving you#J-18808-Ljbffr
