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    BDC Customer Care Specialist - Franklin, United States - Winners Circle Chevrolet Buick GMC

    Winners Circle Chevrolet Buick GMC
    Winners Circle Chevrolet Buick GMC Franklin, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Summary: We are looking for a BDC Customer Care Specialist to join our growing team The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings.

    Benefits

    • Competitive pay
    • PTO
    • Medical, Dental, and Vision Insurance
    • 401k
    • Opportunity for growth
    Responsibilities
    • Promote and seek out opportunities to deliver a top-notch customer experience
    • Interact with customers to identify their individual needs and opportunities for new/used cars sales presentation
    • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
    • Complete phone calls as assigned by the BDC Manager
    • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
    • Stay informed about new products, features, accessories, etc., and their benefits to customers
    • Attend product and sales training as requested by BDC
    • Attend sales meetings
    • Maintain a professional appearance
    Qualifications
    • High school diploma or general education degree (GED)
    • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
    • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
    • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
    • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
    • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
    • Clean driving record & valid driver's license
    About Us: Experience Winning Together The Winners Circle Automotive Group operates six dealerships throughout Hampton, Newport News, and Franklin, representing top brands in automotive such as Mazda, Mitsubishi, Chevrolet, Nissan, Chrysler, Dodge, Jeep, and Ram. We are always looking for bright, motivated, and energetic professionals to add to our world-class teams. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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