Management Analyst - Washington, United States - DC Housing Authority

DC Housing Authority Washington, United States

1 week ago

Description

Job Description

POSITION SUMMARY

This position serves by providing a wide variety of research and strategic planning duties for the Office of Customer Engagement.

The incumbent monitors and evaluates the department's systems and programs, as well as designs, develops, and implements new or modified programs, systems, tools, protocols, procedures, and procedural manuals.

All activities must support the District of Columbia Housing Authority's (DCHA) strategic goals and objectives and produce the results that accomplish the goals of the Office of Property Management Operations.

ESSENTIAL & RESPONSIBILITIES
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Monitors and evaluates administrative operations, workflow, and special activities for efficiency, effectiveness and compliance with policies and procedures;

Conducts quantitative and qualitative research, such as surveys, focus group and in-depth interviews to assess the agency's operations and processes.

This includes facilitator's guide and questionnaire development, serving as the interview facilitator, interview transcription and survey results analysis, and preparation of the reports summarizing the results, findings, conclusions, and recommendations;
Identifies, gathers, and analyzes data generated and collected by various departments across the agency as well as customer data and historical records relevant to communications and customer service;
Analyzes and evaluates the effectiveness and efficiency of the agency's programs, systems, processes, and protocols in the area of communications and customer service;
Researches best industry and business practices for application to the agency's programs, systems, processes, and protocols in the area of communications and customer service;
Designs and develops new or modified communications and customer service programs, systems, tools, protocols, and procedures;
Coordinates and oversees testing and implementation of the new or modified communications and customer service programs, systems, and tools;

Prepares procedural manuals and coordinates employee training in the new or modified communications and customer service programs, systems, tools, protocols, and procedures.

This includes but is not limited to instructions how to use new computer interfaces, communicate with staff across the agency using new systems, and utilize the tools to improve customer service;
Prepares marketing materials promoting and educating DCHA clients and employees about the new or modified communications and customer service tools;
Performs other related duties as assigned.
Job Requirements
EDUCATION & EXPERIENCE

Bachelor's degree from an accredited college or university in Business Administration or other related field; and at least (5) five years' related experience; or other equivalent combination of education and experience which meet the minimum qualifications requirement may be substituted.

#J-18808-Ljbffr

Management Analyst

3 days ago

ASRC Federal Holding Company, LLC Washington, United States

The Management Analyst will provide the business management and program and process improvement services needed to support the mission and requirements of the Department of Justice, United States National Central Bureau of INTERPOL (USNCB). This is a Analyst, Management, Project ...
Management Analyst

1 week ago

Oxley Enterprises Inc Washington, United States

The Management Analyst provides implementation and facilitation of strategic planning, organizational change management, governance, policy, communication and marketing, performance management and process documentation and reengineering. Minimum/ Gen Management, Analyst, Process ...
Management Analyst

3 days ago

Logistics Management Institute Washington, United States

LMI seeks a Management Analyst to support a federal directorate onsite in the National Capital Region. Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and Management, Analyst, Technolog ...
Management Analyst

1 week ago

BryceTech LLC Washington, United States

BryceTech has partnered with technology and R&D clients to deliver mission and business success since 2017.Bryce combines core competencies in analytics and engineering with domain expertise. Our teams help government agencies, Fortune 500 firms, and investors manage complex prog ...
Management Analyst

1 week ago

BryceTech Washington, United States

Company Description · BryceTech has partnered with technology and R&D clients to deliver mission and business success since 2017. Bryce combines core competencies in analytics and engineering with domain expertise. Our teams help government agencies, Fortune 500 firms, and inves ...
Management Analyst

3 days ago

ASRC Federal Holding Company Washington, United States

Job Description · ASRC Federal is seeking a dynamic Management Analyst with an active Secret clearance to support a government contract located in Washington, DC. · Summary: · The Management Analyst will provide the business management and program and process improvement servi ...
Management Analyst

1 week ago

EnProVera Corp Washington, United States

Job Description · Job Description · Management Analyst · EnProVera is seeking a Management Analyst in Washington, DC at the Washington Navy Yard. This position will work closely with the US Navy Disability Evaluation System (DES) Counsel Program Manager (PM), DES Counsel Progra ...
Management Analyst

1 day ago

Jefferson Consulting Group Washington, United States

Management Analyst · JFC · place · Washington, DC · settings · Project Management · work_outline · Full-Time · security · None · schedule · Posted April 11, 2024 · Job Description · Jefferson Consulting Group, a well-respected, minority- and woman-owned small busines ...
Management Analyst

1 week ago

Phit4dc Washington, United States

This position is located in the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology, headquartered in Washington, District of Columbia. · Remote – Within the Local Commuting Area (Local Remote): This position will be expec ...
Management Analyst

1 week ago

International Executive Service Corps Washington, United States

Kiliuda · , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Management Analyst · POSITION RESPONSIBILITIES: · Provide contract support to the FSE Division Ops Chief and Contract Officer Representative (COR) · POSITION REQU ...
Management Analyst

1 week ago

Agriculture, Office of the Chief Financial Officer Washington, United States

Summary This position is located in the Office of the Chief of Financial Officer (OCFO) Associate Chief Financial Officer for Shared Services (ACFO-SS), Transparency and Accountability Reporting Division (TARD). . Incumbent serves as a Management Analyst utilizing a professional ...
Management Analyst

8 hours ago

Agriculture, Office of the Chief Financial Officer Washington, United States

Summary This position is located in the Office of the Chief of Financial Officer (OCFO) Associate Chief Financial Officer for Shared Services (ACFO-SS), Transparency and Accountability Reporting Division (TARD). . Incumbent serves as a Management Analyst utilizing a professional ...
Management Analyst

1 week ago

Analytic Services Inc Washington, United States

ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative and we are client fo ...
Management Analyst

1 week ago

Aalis Management Consulting Washington, United States

Corporate Profile · Aalis Management Consulting is an 8(a) certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) driven by the same principles that guide our armed forces. Founded by a US Army veteran ...
Management Analyst

2 weeks ago

Na Ali'i Consulting & Sales, LLC. Washington, United States

Overview: · Nakupuna Consulting is looking to hire a Management Analyst t · o join our team of talented consultants · providing professional and strategic communications support services · to the Department of Defense, Office of the Secretary of Defense. · Responsibilities: · ...
Management Analyst

5 days ago

Bering Straits Native Corporation Washington, United States

Overview · Visit our website at · to apply SUMMARY · Arcticom LLC, a subsidiary of Bering Straits Native Corporation is currently seeking a qualified Management Analyst for the Office of Employee Relations/Employee Programs is responsible for programs that directly affect a ...
Management Analyst

1 week ago

Bering Straits Native Corporation Washington, United States

Overview · Visit our website at · to apply SUMMARY · Arcticom LLC, a subsidiary of Bering Straits Native Corporation is currently seeking a qualified Management Analyst for the Office of Employee Relations/Employee Programs is responsible for programs that directly affect a ...
Management Analyst

1 week ago

Assistant Secretary for Public and Indian Housing Washington, United States

Summary This position is located in the Department of Housing and Urban Development, Assistant Secretary for Public and Indian Housing. Responsibilities As a Management Analyst, you will: Conduct studies to identify and analyze conventional problems in regard to manpower, adminis ...
Management Analyst

1 week ago

Bering Straits Native Corporation (BSNC) Washington, United States

Overview: · Visit our website at to apply · SUMMARY · Arcticom LLC, a subsidiary of Bering Straits Native Corporation is currently seeking a qualified Management Analyst for the Office of Employee Relations/Employee Programs is responsible for programs that directly affect ...
Management Analyst

2 weeks ago

Knewin Washington, United States

Responsibilities · Please note: · This posting is in support of possible upcoming opportunities throughout our practice areas supporting the Office of Health Security (OHS) under the Department of Homeland Security (DHS). Noblis is always interested in reviewing excellent, pote ...