eligibility worker i - Los Angeles, United States - The County of Los Angeles

Description

ELIGIBILITY WORKER I
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ELIGIBILITY WORKER I
Salary

$44, $55,329.84 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

T9178D

Department


CHILDREN AND FAMILY SERVICES
Opening Date

05/30/2024

Closing Date

6/6/2024 5:00 PM Pacific

Description

Benefits

Questions

Position/Program Information


FILING DATE:
Please note that there is only one filing date.


Applications will be accepted starting:
Thursday, June 06, 2024 at 8:00 a.m. (PT). Applications received after 5:00 p.m. (PT) will not be considered.

Please create your online account well in advance of the application filing start date and time, Thursday, June 06, 2024 at 8:00 a.m.

(PT), so you can verify your email address prior to the filing start date.

This only needs to be done once per email address, and if you already have a job seeker account on , you can verify at any time by logging in and following the prompts.

This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

EXAM NUMBER
T9178D


TYPE OF RECRUITMENT

OPEN COMPETITIVE JOB OPPORTUNITY

WITHHOLD INFORMATION:
All applicants must meet requirements upon application submission, no withhold will be allowed.

Out-of-class experience will not be accepted.


DEFINITION:
Under close supervision, makes initial and continuing eligibility determinations for grants and public assistance programs' applicants and participants.


CLASSIFICATION STANDARDS:
This is the entry-level trainee class and positions of this class report to an Eligibility Supervisor.

Eligibility Worker I distinguishes from the Eligibility Worker II class in that the latter class is a journey-level class and Eligibility Worker I receives on-the-job and classroom training.

On-the-job and classroom training includes practical experience in interviewing public assistance applicants or participants to determine initial or continuing eligibility for public assistance grants and programs, and identifying problems requiring referral to social services staff.

Upon completion of the one-year probationary period, incumbents are expected to be able to demonstrate the acquired knowledge and abilities necessary for advancement to the Eligibility Worker II class.

Incumbents must be able to exercise interviewing and record-keeping techniques; to gather, record and evaluate client data; to understand and follow written instructions; to make arithmetic computations; and deal effectively with the public.

Essential Job Functions

Obtains, clarifies, and verifies a client's financial, personal, and social information in order to correctly and accurately determine a minor's eligibility to receive public assistance by interviewing the client, in-person or over the telephone; contacting agencies, businesses, schools, County staff, supervisors, etc.; and applying the provisions of the public assistance program (e.g., foster care, CALWORKS, Social Security Income/ Social Security Administration, Medical, etc.).

Analyzes and evaluates a client's financial, personal, and social information in order to correctly and accurately determine the minor's/participant's eligibility to receive the appropriate type of aid from various public assistance programs including financial assistance for foster care placement by interpreting and applying the provisions of the public assistance programs or continuing eligibility for multiple aid programs.

Computes budgets, benefits, and special payments in order to provide the correct amount of assistance by applying the provisions of the public assistance programs using a calculator and appropriate computer software programs.

Assists clients, children's social workers, and the general public in completing necessary documents (e.g., applications and declaration forms, etc.) to ensure the information is complete and accurate and according to the provisions of the public assistance program.

Explains to participants, individuals from County and outside agencies, and the general public a variety of information (e.g., legal rights and responsibilities, types of public assistance, requirements of a public assistance program, etc.) by orally conveying critical information clearly and concisely or providing written information (e.g., instructions and pamphlets, etc.) to ensure that the participants are properly informed about their eligibility and benefits and that any information provided or received is complete and accurate according to the requirements of the public assistance program.

Enters, verifies, and corrects numerical and textual data to ensure the correctness and accuracy of a client's information by operating several computerized systems, reviewing computer-generated documents and forms, organizes caseload so that necessary case records and documents are processed and updated within specific time limits while following department policy and procedures.

Documents information received and actions taken (e.g., determinations, referrals and requests made, agreements reached, supplementary comments, court order, etc.) by maintaining hardcopy data using a manual filing system and electronic data using various computerized systems [e.g., CA Statewide Automated Welfare Systems (CalSaws), CSW/CMS, etc.] in order to comply with the requirements of the public assistance programs.

Prepares correspondence records, reports, standardized forms including memoranda, emails, responses to inquiries, document policies/procedures, and to document case results, etc.

by using various software programs or filling out standard forms in order to document and record client information, process eligibility requests, facilitate data entry, etc.

in accordance with the provisions of the public assistance programs.

Identifies a client's need for other social services, provides a client pertinent information, and refers a client to various agencies and community resources in order to provide the individual the most appropriate public assistance.

Performs office related tasks as assigned (e.g., sorting and sending mail, filing, scanning, uploading documenting, faxing, etc.).

Requirements


MINIMUM REQUIREMENTS:

Option I:
Completion of 60 semester units or 90 quarter units of work in an accredited college*.

• OR
• Option II:Two years of clerical experience**.

SPECIAL REQUIREMENT INFORMATION:

In order to receive creditfor Completion of 60 semester units or 90 quarter units of work in an accredited college,you must submit a legible copy of yourofficial transcripts from the accredited institution,**at the time of filing or within 15 calendar days of the dat e of filing.

**Clerical experience is defined as performing daily office duties, such as data entry, answering phone calls, as well as sorting and filing documents.


LICENSE:

A valid California Class "C" Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting.

Considerable ambulation may be involved.

Additional Information


EXAMINATION CONTENTS:

This examination will consist of a multiple choice test weighted 100% measuring Verbal Ability, Numerical Calculation, Customer Focus, Learning Potential, and Responsibility.

These assessments fall under Civil Service Rule 7.19, which means you are not able to review the questions or your responses once you have completed the assessment.

Applicants must achieve a passing score of 70% or higher on the written exam in order to be placed on the eligible list.

TRANSFER OF TEST COMPONENTS:
Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.

This examination contains test components that may be used in the future for new examinations and your test scores may be transferred.

TEST PREPARATION:
Study guides and other test preparation resources are available to help candidates prepare for employment tests.

An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website Please click on "Find a Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.

You can also access test preparation for the computerized portion of the test by going the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary.

ELIGIBILITY INFORMATION:

The names of candidates receiving a passing score in the examination will be placed on the eligible list in the order of their score group for a period of (12) months following the date of promulgation.

All notifications (e.g. Notices of Non-Acceptance, Notice of Results, etc.) will be emailed.

Scores cannot be given over the telephone.


SPECIAL INFORMATION:

FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer.

Except for a very limited number of positions, you will not be asked to provide information about a conviction historyunless you receive a contingent offer of employment.

The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recentness of the offense(s), and age at the time of the offense(s).

If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

VACANCY INFORMATION:

The eligible list resulting from this examination will be used to fill vacancies in the Department of Children and Family Services.

AVAILABLE SHIFT:

ANY

APPLICATION AND FILING INFORMATION:

Applicants are required to submit a standard Los Angeles County Employment Application online and complete the Supplemental Questionnaire to be considered for this examination.

We must receive your application by Thursday, June 06, 2024 at 5:00 p.m., (PT). Applications received after 5:00 p.m. (PT) will not be considered. Applications submitted by U.S. Mail, Fax, or in person will not be accepted.

Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website.

The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements and complete the Supplemental Questionnaire .

Provide any relevant education, training, and experience in the spaces provided, so we can evaluate your qualifications for the job.

For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed.

If your application is incomplete, it will be rejected.


IMPORTANT NOTES:
ALLinformation included in the application materials is subject toVERIFICATION.

We may reject your application at any point during the examination and hiring process, including after an appointment has been made.

FALSIFICATIONof any information may result inDISQUALIFICATION.

UtilizingVERBIAGEfrom Class Specification and Minimum Requirements serving as your description of dutiesWILL NOTbe sufficient to meet the requirements. Doing so may result in anINCOMPLETE APPLICATIONand you may beDISQUALIFIED.

Prime Variance Reports (PVRs), also known as Master Time Records, are not accepted, or required as part of the application process; this includes the selection interview and the background-check.

ATTACHMENTS:
It is recommended that all required documents are attached to your application and submitted at the time of filing.

If you are unable to attach the required documents, you may e-mail them within fifteen (15) calendar days of filing.

Please make sure to reference your full name, examination title and number on the subject line of your e-mail.


SOCIAL SECURITY NUMBER:
Please include your Social Security for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT LIBRARIES:

For candidates who may not have regular access to a computer or the Internet, applications can be completed on computers at public libraries throughout Los Angeles County.

In addition, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using their OWN user ID and password. Using a user ID and password other than their own may erase a candidate's original application record.


California Relay Services Phone:

ADA Coordinator:
Department of Human Resources (DHR)


ADA Coordinator Email:


Teletype Phone:
Alternate

Teletype Phone:

Department Contact Name:
Stephanie Ocampo


Department Contact Phone:
Department Contact


COUNTY OF LOS ANGELES
Employment Information

Any language contained in the job posting supersedes any language contained below.


Your Responsibilities:

Completing Your Application:
a.

Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application.

Incomplete applications cannot be accepted.

b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job.

If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title.

c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

d.

To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting.

International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.


Requirements on Job Posting:
a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.

b.

You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting.

The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual age 40 or older.

c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable.

Application Deadline:

All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided.

Job postings with an open continuous filing period are subject to closure without prior notice.

It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.

Change of Name or Address:

To change personal information such as your name or address, log into your profile make the necessary change.

This can be done at any time.


Equal Employment Opportunity/Non-Discrimination Policy:
a.

It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law.

b.

If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting.

The provision of accommodation(s) may be subject to verification, consistent with state and federal law. All accommodation-related information will remain confidential.

Disclaimer:

The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction that may affect the employment application or the application selection process.

You assume all responsibility and risk for the use of this system and the Internet generally.

This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty.

The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components.

You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system.

The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis.

NOTE:

Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet.

By accepting the Use Disclaimer set forth herein, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles.

Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer.

Test Preparation:
Study Guides and other resources are available to help candidates prepare for employment tests.

An interactive system for taking practice tests may be accessed on the Department of Human Resources website Additional resources may be listed on the job posting.

Veteran's Credit:

In all open competitive examinations, a veteran's credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded.

Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit.

A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty.

This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service.

A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference.

Applicants must submit the documentation for each open competitive exam to qualify for veteran's credit. More information available

Accreditation Information:

Accredited institutions are those listed in the publications of regional, national or international accrediting agencies that are accepted by the Department of Human Resources.

Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references.

Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc.

(AICE). More information is available E Resource )

Background Check:
The County of Los Angeles is a Fair Chance employer.

Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment.

The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s).

If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Career Planning:
Resources to help current and prospective employees plan a career with Los Angeles County are available.

To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttps:
//career-Benefit Information: Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a "new member" of the County's defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) – unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California.

Americans with Disabilities Act of 1990: All positions are open to qualified men and women.

Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator.

Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting.

The County will attempt to meet reasonable accommodation requests whenever possible.

Equal Employment Opportunity:

It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law.

All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act.

The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.

Los

Angeles County Child Support Compliance Program:

In an effort to improve compliance with court ordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations.

Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information.

Social Security Act of 2004:

Section 419 (c) of Public Law , the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security.

The County of Los Angeles does not participate in the Social Security System.

All newly hired County of Los Angeles employees must sign a statement (Form SSA-1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement.

For more information on Social Security and about each provision, you may visit the , or call toll free Persons who are deaf or hard of hearing may call the TTY number or contact a local Social Security office.

Employment Eligibility Information:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S.

employment eligibility.

The California Fair Employment and Housing Act(Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections through 8504) and other applicable laws prohibit employment discrimination based on an applicant's protected characteristics, including race, color, religion, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation, age, pregnancy, childbirth, and other characteristics.

COVID-19


VACCINATION:
Some County workforce members may be required to be fully vaccinated against COVID-19.

Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process.

Candidates should not present proof of vaccination until instructed to do so by the hiring department.

Updated February 2024

For detailed information, please clickhere )

01

The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process.

CHECK YOUR ANSWER CAREFULLY.

Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education.

Be specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response. All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

Yes, I understand the above information and instructions.

02

All notifications, including invitation letters, will be sent electronically to the email address provided on your application. It is important that you provide a valid email address.

Please add , , , , , and to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

Applicants have the ability to opt out of emails from LA County.

If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.

Yes, I understand the above information and instructions.

03

Have you completed 60 semester units or 90 quarter units of work in an accredited college*?

Yes

No

04

If you answered yes to Question #3, Attach a copy of your degree or official transcripts from an accredited college.

Please select the best answer that is applicable to you.

Uploaded a legible copy of official transcripts.

Will provide a legible copy of official transcripts within 15 calendar days from date of filing.

None of the above

05

Do you have at least two (2) years of experience performing office clerical duties?

Yes

No

06

If you answered YES on Question #5, please list the position(s) you held or currently holding and provide the following information:

• Payroll Title

Dates of Employment:
FROM (mm/dd/yy) - TO (mm/dd/yy)

• Detailed work experience If you do not possess the experience listed in question #5, please type "no related experience".

Required Question

Agency

County of Los Angeles

Address

Los Angeles, California, 90010

Website

Please verify your email addressVerify Email