IT Systems Technician-USA - Houston, United States - Cryoport

Cryoport Houston, United States

2 weeks ago

Description

Cryoport Systems is the life science industry's most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world.

Cryoport Systems' proprietary Cryoport Express shippers, Cryoportal Logistics Management Platform, leading-edge SmartpakTM Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust.

POSITION SUMMARY
The IT Systems Technician is responsible for the technical support, installation, configuration,
maintenance and upgrades of approved hardware and software applications to ensure smooth
operation of Cryoport's technology systems. The IT Systems Technician requires the ability to
effectively communicate with vendors and staff, maintain accurate records, set-up workstations,
troubleshoot, diagnose, repair and transport proper hardware and software equipment.
PRIMARY RESPONSIBILITIES (include but are not limited to)

Perform installation, configuration, maintenance, and upgrades of Windows systems,

hardware peripherals, and approved software applications.

Provide assistance to Managed Service Provider (MSP) as needed.
Troubleshoot, diagnose, and repair hardware and software for desktops, laptops, mobile

devices, printers, and other peripherals.

Work with vendors to resolve issue with hardware that is under support by the

manufacturer.

Maintain accurate records of IT assets and perform physical inventory of hardware,

peripherals, or other devices deployed and in-stock.

Ensure new hire desk or cubicle locations have all necessary equipment prior to their

start date including, but not limited to power strip, monitor(s), keyboard, mouse, and
docking station.

Provide on-boarding and off-boarding support or fulfill specific related tasks as requested

by management.

Will occasionally need to setup or troubleshoot user systems or peripherals.
Develop process or user documentation or instructions as needed.
Perform other duties or tasks as assigned.

COMPETENCIES & PERSONAL ATTRIBUTES

Effective interpersonal and communications skills.
Effective organizational skills.
Effective writing and grammar skills.
Ability to maintain confidentiality of information when needed.
Ability to work under deadlines.
Ability to work well with others at all levels of the organization.
Passion for, and alignment with, Cryoport's mission.

Page 2 of 2

A change agent and strong collaborator who is not afraid of challenging status quo.
An individual who brings strong core values, quality, ethics, and integrity.
A collaborative team player who embraces and champions the culture.
Strong work ethic and ability to deliver results and meet commitments in a dynamic

environment.

Exceptional and dynamic communications skills with the ability to inspire and influence

people at all levels, build consensus and commitment, and effectively drive change
throughout the organization at a rate that fits the corporate culture.

Exceptional organizational and planning skills, strong analytical abilities, and process

orientation.

Demonstrates a business process orientation to developing solutions.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

At least more than one year of related professional experience.
Over one year of Windows 10/11, Laptop, and Desktop setup experience.
Over one year of IT experience supporting and troubleshooting Windows systems.
Familiarity with Help Desk techniques a plus.
Experience with Apple and Windows hardware and software installation, configuration,

and troubleshooting.

Experience with Microsoft Office365, Anti-Virus/Anti-Malware tools, and browsers

(Chrome, IE, Firefox, Safari).

Working knowledge of IT Help Desk ticketing systems.
Must possess and maintain a clean DMV record, reliable transportation, a valid Driver's

License, and active liability insurance.

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