Guest Experience Specialist - Richmond, United States - Courtyard by Marriott

Description

Courtyard by Marriott West Broad Street [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or complaints in a professional manner; Maintain a clean and organized lobby area, including restocking supplies and arranging furniture; Collaborate with other team members to ensure a seamless guest experience; Promote hotel amenities and services to enhance guest satisfaction...