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    Inside Sales Representative - Evansville, United States - Bostwick Braun Company Inc

    Bostwick Braun Company Inc
    Bostwick Braun Company Inc Evansville, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Summary: The Inside Sales Representative (ISR) manages outbound phone calls and emails with existing and prospective customers to generate new sales opportunities. Uses a customer relationship application or database to record activities and research product information. This position reports to the Inside Sales Manager.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Develop meaningful relationships with customers to encourage trust and loyalty.

    • Follow up on leads to further the sales process
    • Meet sales goals set by leadership
    • Generates all calls from assigned account list in a professional and business-like manner.
    • Perform order entry, quote entry, and purchasing tasks accurately and efficiently.
    • Identify customers' needs and sales opportunities, engaging in consultative selling to promote the organization's products and services.
    • Effectively communicate with customers, outside sales, warehouse, accounting, and management to address inquiries, resolve issues, and provide necessary updates.
    • Process credit memos to assigned customers for over-shipments, shortages, returned goods, approved price adjustments, vendor credits, defective or damaged goods.
    • Research customer back-ordered merchandise upon request.
    • Expedites merchandise shipments or cancels as directed.
    • Process requests for copies of invoices, credit memos, catalog pages, supplies, price lists, bills of lading, etc. for assigned customers.
    • Handles inquiries regarding delivery.
    • Notifies customers of delays in shipment, changes in delivery schedules, and/or abnormal shipment sizes.
    • Respond to potential customers' questions and inquiries promptly, providing relevant information via email or other communication channels.
    • Maintain a comprehensive knowledge of the organization's product and service offerings, ensuring accurate and up-to-date information is provided to customers.
    • Explain and demonstrate product and service features to customers, highlighting their value and benefits.
    • Stay informed about competing products and services, identifying opportunities to position the organization's offerings effectively.
    • Upsell products and services to customers, maximizing sales opportunities and revenue generation.
    • Other duties as assigned.

    QUALIFICATION REQUIREMENTS:

    • High school diploma or general education degree (GED); or one to three years related experience. and/or training; or equivalent combination of education and experience.
    • Proven Success in Customer Service/Customer Facing environments.
    • Strong working knowledge of Microsoft Office products including Word, Excel, PowerPoint, and Outlook.

    OTHER SKILLS and ABILITIES:

    • Exceptional communication and interpersonal skills, written and verbal communication.
    • Superior time-management and organization skills.
    • Ability to establish good organizational and multitasking skills with a strong attention to detail.
    • Professional appearance and demeanor
    • Team player.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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