- Answer guest questions and settle guest complaints, concerns and issues in a professional manner.
- Accurately log and journalize guest calls, email correspondence, and other guest contact.
- Respond to emails, write letters, and recommend process improvements.
- Follow up with guests as needed.
- Perform data entry to set up and maintain informational records
- Perform other responsibilities as needed.
- Follow company policies, uphold professional standards, and perform all work in a manner respectful of others.
- Demonstrates effective customer service skills to answer guest questions or resolve guest problems in a timely manner; escalates call to senior specialists when necessary.
- Processes changes and updates to database information.
- Actively working toward a college degree required; Bachelor's or Associates degree preferred
- Ability to master product knowledge quickly and adapt to product changes
- Ability to understand policy and promotion changes
- Strong multi-tasker:
- Ability to talk and type simultaneously without negatively impacting conversation or data-entry, capturing the essence of reason for guest contact
- Handle multiple screens and applications, including Microsoft Office applications
- Connect with guests over a hundred times per day
- High Emotional Intelligence:
- Talk with people from teenagers to senior citizens
- Work with customers who are expressing many different emotions
- Engage with people and represent the company well over the phone, email and social media
- Prior restaurant experience preferred
- Professional social media experience desired
- Experience in an inbound customer service call center desired
- Bilingual (Spanish) desired
- Ability to grow into higher roles
- Hourly Rate $20/hr
-
Guest Relations Expert
1 week ago
Marriott International Atlanta, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton Atlanta, 181 Peachtree Street NE, Atlanta, Georgia, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Ou ...
-
Guest Relations Representative
2 weeks ago
The Woodruff Arts Center Atlanta, United StatesWoodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for ev ...
-
Guest Relations Coordinator
1 week ago
Ted's Montana Grill Atlanta, United StatesThe Guest Relations Coordinator is responsible for assisting the. VP of Marketing, Directors of Operations and TMG restaurants in Guest Recovery and managing their Online Reputation. Among the primary responsibilities for this role are:Post-Visit Sur Relations, Guest, Coordinator ...
-
Guest Relations
2 weeks ago
Supreme Body Studio Marietta, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Employee discounts · Paid time off · Profit sharing · Training & development · Wellness resources · Professional Objective: · To perform all aspects of the position with precision and exce ...
-
Spa Receptionist Guest Relations
2 weeks ago
Supreme Body Studio Marietta, United StatesBenefits: · Bonus based on performance · Competitive salary · Employee discounts · Paid time off · Profit sharing · Training & development · Wellness resources · Professional Objective: To perform all aspects of the position with precision and excellence, from Call Management, Ch ...
-
Guest Relations Team Member
1 week ago
White Water Atlanta Marietta, United StatesWhat's In It For YouFree tickets for your family & friendsPromotion opportunitiesScholarship opportunitiesExclusive employee parties, events, giveaways, discounts, and moreFree access to Atlanta area attractions and other regional theme parksJob and Career Building SkillsFlexible ...
-
Operations Manager
2 weeks ago
Marriott International, Inc Atlanta, United States**Additional Information** Evening Shift · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Hotel Atlanta Airport Gateway, 2079 Hospitality Way, Atlanta, Georgia, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · ...
-
Boh
2 weeks ago
JINYA Ramen Bar Atlanta, United States**Job Title**:BOH · **FLSA Status (US): Hourly** · **Direct Oversight**:Restaurant Operations · **Reports To**:Kitchen** **Manager** & **General Manager · **Job Summary**: · Our BOH team members are the heart of JINYA brand. Our Line Cook supports our Kitchen Managers and plays a ...
-
Hojeij Branded Foods, LLC Atlanta, United StatesYour career deserves... **MORE **OPPORTUNITIES · **Paradies Lagardère is an award-winning and innovative Airport Concessionaire.** We are looking for passionate individuals to fill our roles in a retail and dining environment that is diverse and inclusive. Our part-time and full- ...
-
General Manager
2 weeks ago
JINYA Ramen Bar Atlanta, United States**Job Title: General Manager** · **POSITION STATUS: Exempt Salaried** · **SALARY RANGE: Varies on Experience** · **Direct Oversight: FOH/BOH - Overall Operations** · **Reports To: Director of Operations and/or VP of Operations** · **JOB SUMMARY**: · The General Manager serves as ...
-
Business Coordinator I/ii
2 weeks ago
Federal Reserve Bank of Atlanta Atlanta, United StatesCompany · Federal Reserve Bank of Atlanta · As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the worl ...
-
Assistant General Manager
2 weeks ago
Hardee's - Atlanta, GA Atlanta, United StatesThe Assistant General Manager (AGM) supports the General Manager (GM) in directing the daily operations of a Hardee's restaurant in support of the Brand Vision, Mission, and Promise while role modeling CKE's Core Values. The AGM assists in ensuring compliance with company standar ...
-
Program Coordinator and Coach
1 week ago
WINGS for Kids Atlanta, United StatesAs the leader of the WINGS social and emotional learning (SEL) program at each of our partner elementary schools, the Program Coordinator and Coach (PCC) oversees the implementation of the program and drives student and staff performance. The PCC is also responsible for a team of ...
-
Supervisor, Production
1 week ago
SYSCO Atlanta, United States Full timeCompany: · US1072 Buckhead Meat CompanyZip Code: · 30337Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 3 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's ...
-
Front Desk Agent
4 days ago
HomeTowne Studios & Suites by Red Roof Atlanta, United States**We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 per hour** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel e ...
-
Butler
1 week ago
Marriott International, Inc Atlanta, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The St. Regis Atlanta, 88 West Paces Ferry Rd, Atlanta, Georgia, United States VIEW ON MAP · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management ...
-
Front Office Manager
4 days ago
Peachtree Hospitality Management LLC Atlanta, United StatesWho you are - You are someone who is obsessed with hospitality: it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness, or ask the front desk what type of system they are using. You get excited about how amenities a ...
-
Housekeeper
4 days ago
HomeTowne Studios & Suites by Red Roof Atlanta, United States**We are seeking a Housekeeper to join our Team with a starting Wage up to $14 per hour** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experienc ...
-
Food Server Assistance
1 week ago
Marriott International, Inc Atlanta, United States**Additional Information** Sundial · **Job Number** · **Job Category** Food and Beverage & Culinary · **Location** The Westin Peachtree Plaza Atlanta, 210 Peachtree St. NW, Atlanta, Georgia, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocat ...
-
Retail Stock Lead
1 week ago
Event Network Atlanta, United StatesYOUR FUTURE BEGINS AT THIS PREMIER DESTINATION · We believe The Experience matters. Be a part of this fascinating "must-see" cultural destination located in downtown Atlanta - where visitors create memorable experiences as they explore the magic and discoveries that this world un ...
Specialist, Guest Relations - Atlanta, United States - Dine Brands Global
Description
Based inPasadena, California,Dine Brands Global, Inc.(NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located
We celebrate success as we passionately nurture (and grow) the world's most beloved restaurant brands. We are innovators that embrace new ideas & creativity. We value commitment and take personal accountability for our actions. We value openness, authenticity, and foster a collaborative, creative environment that believes we will go farther, together.
The Role:
The Guest Relations Specialist is the first point of contact to answer and resolve Applebee's and IHOP guest questions, complaints, issues and/or concerns. The Guest Relations Specialist provides answers and resolutions to guest questions, complaints, issues and/or concerns in a professional manner to assist in maintaining good guest relationships.
Responsibilities:
Skills & Requirements:
Equal Employment Opportunity Statement
Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.
For information on how we collect and use your personal information, please visit our Applicant & Employee Privacy Notice.