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Marietta

    Guest Relations - Marietta, United States - Supreme Body Studio

    Supreme Body Studio
    Supreme Body Studio Marietta, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Bonus based on performance
    • Competitive salary
    • Employee discounts
    • Paid time off
    • Profit sharing
    • Training & development
    • Wellness resources

    Professional Objective:
    To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Checkout, and beyond. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the Medi Spa/Spa boutique to ensure a beautiful presentation and profitability and to maximize and achieve department and individual revenue targets.

    Position Activities and Responsibilities:
    Displays masterful knowledge of Medi Spa experiences and menu
    Able to maneuver through the software program quickly and effectively
    Accurately enters point-of-sale data
    Efficient at making reservations, check-in and check-out
    Familiar and knowledgeable with Medi Spa boutique inventory
    Assists with merchandising and maintaining the Medi Spa boutique
    Assists with inventory management and other organizational tasks
    Promotes Medi Spa services gift cards, and memberships
    Provides gracious Medi Spa tours to visitors that lead to sales
    Maintains a beautiful physical environment within the Guest Relations area
    Great at phone management
    Greets and checks guests in and out
    Facilitates effective workflow for the technical team
    Maintains a polished and professional image
    Assists other support team members when asked
    Attends all in-house training and commits to outside continuing education
    Attends and participates in all general and team meetings
    Participates in all aspects of marketing/special events planning and execution
    Prepares promotion presentation and display
    Mentors/trains new team members to help them grow
    Professional guest communication
    Maximize revenue generation for both treatments and retail
    Maintains a smile at all times
    Performs opening and closing duties
    Able to handle unsatisfied guests
    Monitors performance and achieves targets
    Asks for Facebook likes and testimonials
    Informs team members of cross-marketing opportunities
    Treats all team members professionally

    Desired Qualifications:
    Experience in front-line guest service (Hospitality and Retail highly desired)
    High school diploma or college
    Computer skills and aptitude for mastering Medi Spa Software
    Good selling abilities
    Flexible schedule
    Professional image with a gracious, warm, and genuine personality
    Skincare knowledge and understanding of the Medi Spa menu
    Good organizational skills and follow-through
    Able to multi-task and improvise on the spur of the moment

    Behavioral Characteristics:
     Strong guest service orientation
    Cheerful, upbeat personality
    Enjoys team environment and interaction with co-workers
    Excellent communication skills
    Flexible and cooperative
    High personal standards, good self-esteem
    High energy, able to work in a fast-paced environment
    Good sense of time management
    Good sense of humor
    Self-motivated, driven, and passionate about Medi Spa
    Seeks out knowledge and enjoys learning, strives for professional growth
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