- Assume ownership of various support initiatives or projects.
- Develop a system for measuring satisfaction within the initiatives or project while continually innovating processes and make improvements to scale the business.
- Manage incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries.
- Resolution may include in-depth analysis, troubleshooting, and working with other internal teams.
- In the course of resolving cases, you will be required to manipulate the Learning Management System (LMS), have a good understanding of our policies and be comfortable reconciling accounts.
- Contribute to the evolution and development of training support.
- Regularly assess, communicate and report on case types and overall user experience.
- We'll rely on you to listen to our users, perform root-cause analysis to identify trends and patterns, and recommend system and/or process solutions that improve the user experience.
- You will design and drive process improvement around supporting our customers, partners, and internal users.
- Develop a deep understanding of our training offerings; be consultative with our customers, partners, and other internal teams.
- Work within a global team, spanning various time zones.
- Be able to learn from your peers as well as conduct independent investigation.
- Gain a concrete understanding of Educations business, the various audiences, and drivers behind the business.
- Partner and collaborate with other parts of our organizations to ensure the tools, messaging, and experience for customers are consistent and evolving.
- Responsible for understanding the Education Portal(s) hosted on ; become a subject matter expert on the integrations between SFDC and the LMS Establish yourself as an expert user of our Learning Management System (LMS), including enrollment support, administration, reporting and troubleshooting.
- Become a utility player within Education Operations and be able to flex job priorities as the business demands.
- You thrive in a fast-paced, dynamic environment that demands innovation, accountability and a whatever-it-takes approach to deliver on commitments.
- You should be passionate about the quality of what you do with an intense desire to continue to make everything you are involved in better.
- You should be driven by maintaining a high level of productivity and be passionate about problem solving.
- You should also be ready to work hard but have a lot of fun doing it
- Ability to learn technology quickly through instruction and self-training.
- Ability to create and deliver presentations to an external customer audience.
- A passion for leveraging technology to streamline process.
- A proven ability to independently manage projects and attain buy-in and sign off from stakeholders.
- Knowledge of e-learning technologies and blended learning deployment strategies is required.
- Strong at driving and executing on logistics.
- Excellent problem solving skills.
- Ability to be flexible and adapt to a changing environment.
- Ability to thrive in a fast paced work environment and collaborate within a global team.
- Excellent at building relationships across teams to meet team goals and align with business objectives.
- Ability to apply a systems thinking approach.
- Ability to apply Big Picture concepts to your role and work.
- Ability to be a utility player and fill in where the business demands.
- Bachelor degree, or equivalent and relevant working experience are required.
- $29.55/hr. - $39.39/hr. (W2)
-
Cypress HCM Pleasanton, United StatesJob Description · Job Description · Senior Associate Customer Support Analyst, Education OperationsAs an Education Operations Support Analyst, you'll be a self-starter in your own right, good at managing multiple inquiries and tasks, while ensuring excellent customer service. As ...
-
Food Service Worker
1 week ago
Stanford Health Care Tri-Valley Pleasanton, United StatesIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. · Rotating - 08 Hour (United States of America) · This is a Stanford Health Care Tri-Valley job. · ...
-
Operator
2 weeks ago
NR Consulting LLC Pleasanton, United StatesJob Description: · Duties & RESPONSIBILITIES: · This position is responsible for the production of high quality medical devices within a manufacturing cell. · Working under close supervision, may perform a combination of assembly, repair, and test operations on pacemakers, implan ...
-
Environmental Chemist I/ii
1 week ago
Dublin San Ramon Services District Pleasanton, United States**Position**: · The Dublin San Ramon Services District is recruiting for a regular, full-time Environmental Chemist I/II in the Laboratory & Technical Services Division in the Operations Department. · Under direction or general supervision, learns and performs a variety of routin ...
-
Assistant Nurse Manager
1 week ago
Stanford Health Care Tri-Valley Pleasanton, United StatesIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. · Evening - 10 Hour (United States of America) · This is a Stanford Health Care Tri-Valley job. · ...
-
Electrical Safety Laboratory Manager
1 week ago
TÜV Rheinland Group Pleasanton, United StatesAt TÜV Rheinland North America, we take pride in our long-standing tradition of ensuring quality, safety, and reliability in technical services. Recognized globally, we've set the bar high for industry standards. Located in the strategic hub of Pleasanton, California, our facilit ...
-
Car Sales Consultant
4 days ago
Hertz Pleasanton, United States**Benefits and Perks**: · Not only do you get to be part of an organization where you **Drive **your **Potential **, **Power **your **Passion **Below are a few perks and discounts: · 40% off any standard Hertz Rental · Medical, Dental & Vision plan options · Retirement programs, ...
-
Commercial Lighting Technician
1 week ago
ABM Industries Pleasanton, United StatesABM Electrical Solutions provides award-winning professional lighting maintenance and electrical service. Innovation and quality sets the company apart from typical electrical contractors and allows us to offer the widest array of services for commercial, governmental, health car ...
-
Global Account Manager
2 days ago
Boyd Pleasanton, United States**Position Summary** · *** · Boyd is seeking an enthusiastic Global Account Manager to join our Account Management sales team. In this role, you will be a critical point person driving our efforts to double our business in the next three years. Key elements will be to work with B ...
-
Behavior Technician
2 weeks ago
Summa Academy Pleasanton, United StatesAt Summa Academy, the Registered Behavior Technician supports our Non-Public School (NPS) team with implementing student's Individual Education Plans (IEPs) to include all academic and behavioral goals and objectives. RBT's attend to the instructional, behavioral, physical, and h ...
-
Environmental Service Worker Per Diem
1 week ago
Stanford Health Care Tri-Valley Pleasanton, United StatesIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. · Rotating - 08 Hour (United States of America) · Job Summary · Performs all general housekeeping ...
-
Food Service Worker Per Diem Varied
1 week ago
Stanford Health Care Tri-Valley Pleasanton, United StatesIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. · Rotating - 08 Hour (United States of America) · Job Summary · Prepares food for patients and cus ...
-
Research Project Manager
2 days ago
Kaiser Permanente Pleasanton, United States**Job Summary**: · Manages all aspects of large scale and/or multi-center research projects. Large project usually is multi-year, with a budget in excess of 200k annually and hundreds of participants at multiple sites, or involve highly complex data collection on a smaller number ...
-
Inside Sales Representative
1 week ago
Internet Brands Pleasanton, United States**Martindale-Nolo is currently on the hunt for a proactive Inside Sales Representative to join our team** **What will you do?** As an Inside Sales Representative, you'll be responsible for selling our popular pay-per-lead program to attorneys nationwide. You'll cover everything f ...
-
Registered Nurse
2 weeks ago
Stanford Health Care Tri-Valley Pleasanton, United States Full timeIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. · Night - 12 Hour (United States of America) · Job Summary · The Registered Nurse (RN) provides di ...
-
Registered Nurse
2 days ago
Stanford Health Care Tri-Valley Pleasanton, United StatesIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. · Day - 12 Hour (United States of America) · This is a Stanford Health Care Tri-Valley job. · Job ...
-
Registered Nurse
2 weeks ago
Stanford Health Care Tri-Valley Pleasanton, United States Full timeIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. · Day - 12 Hour (United States of America) · Job Summary · The Registered Nurse (RN) provides dire ...
-
Registered Nurse
2 weeks ago
Stanford Health Care Tri-Valley Pleasanton, United StatesIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. · Night - 12 Hour (United States of America) · Job Summary · The Registered Nurse (RN) provides di ...
-
Registered Nurse
2 days ago
Stanford Health Care Tri-Valley Pleasanton, United States Part timeIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. · Night - 08 Hour (United States of America) · This is a Stanford Health Care Tri-Valley job. · Jo ...
-
Registered Nurse
1 week ago
Stanford Health Care Tri-Valley Pleasanton, United States Full timeIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. · Day - 12 Hour (United States of America) · Job Summary · The Registered Nurse (RN) provides dire ...
Senior Associate Customer Support Analyst, Education Operations - Pleasanton, United States - Cypress HCM
Description
Senior Associate Customer Support Analyst, Education Operations
As an Education Operations Support Analyst, you'll be a self-starter in your own right, good at managing multiple inquiries and tasks, while ensuring excellent customer service. As one of the first people to engage our new customers, partners, and employees you will be responsible for setting the correct tone and ensuring that these users have what they need in order to successfully manage their training. You will collaborate with several teams across the company to ensure that Education is in alignment and contributing to an excellent customer experience. You'll be technically savvy and customer focused, becoming an expert at manipulating the Learning Management System (LMS) and develop a deep understanding of the various portals our end users utilize to gain access to our systems. You'll take our core value of Customer Service to the next level; continually looking for ways to measure and improve the customer experience.
Responsibilities:
Requirements:
Compensation:
Req# 1293