- Basic operations, services and activities of a communications dispatch program
- Federal Communications Commission (FCC) established rules and regulations
- English usage, spelling, grammar and punctuation
- Communications equipment
- Modern office procedures, methods and equipment including computers
- Methods, techniques and software used to route and track incoming calls and requests
- Pertinent Federal, State and local laws, codes and regulations
- Operate various forms of communications equipment
- Respond to emergency situations quickly and calmly and in accordance with department policies and procedures
- Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure
- Route requests for service to appropriate personnel
- Maintain records, files and logs
- Interpret and explain City policies and procedures
- Type at a speed necessary for successful job performance
- Respond to requests and inquiries from the general public
- Understand and follow oral and written instructions
- Communicate clearly and concisely
- Perform the essential functions of the job with or without reasonable accommodation
- Operate office equipment including computers and supporting word processing and spreadsheet applications
- Establish and maintain effective working relationships with those contacted in the course of work
- No High School Diploma
- High School Diploma or GED
- Non/degree accredited
- Associates
- Bachelors
- Masters
- Juris Doctorate
- Doctorate
- No experience
- 1 to less than 6 months
- 6 to less than 12 months
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years to less than 4 years
- 4 years to less than 5 years
- 5 years to less than 6 years
- 6 years to less than 7 years
- 7 years to less than 8 years
- 8 years to less than 9 years
- 9 years to less than 10 years
- 10 years to less than 11 years
- 11 years to less than 12 years
- 12 years to less than 13 years
- 13 or more years
- Yes
- No
- Yes
- No
-
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Communication Center Specialist - Albuquerque, United States - City of Albuquerque, NM
Description
Salary : $40, $44,616.00 AnnuallyLocation : Albuquerque, NM
Job Type: Full Time
Job Number:
Department: Municipal Development
Division: MD-Signal Installation
Opening Date: 12/27/2023
Closing Date: 5/29/2024 11:59 PM Mountain
Bargaining Unit: CL
Position Summary
Ensure the delivery of services for the assigned department or division through radio communication; operate equipment necessary for communication and dispatch appropriate services as needed for the operation of assigned department or division.
This is a safety sensitive position subject to random drug/alcohol testing.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.
High school diploma or GED; and
Three (3) years general office experience; and
To include one (1) year radio dispatching or two-way radio operation experience.
ADDITIONAL REQUIREMENTS:
A valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of twenty five (25) net WPM.
Preferred Knowledge
The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well.
The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state's retirement system.
Additional Benefit information is available by clicking on the links below.
01
Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).
Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.
Do you possess at least one (1) year of radio dispatching and/or two-way radio operation experience?
Do you possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of twenty-five (25) net WPM?
