IT Support Specialist - Colchester, United States - Hayward Tyler

Hayward Tyler Colchester, United States

3 weeks ago

Description

This job was posted by : For more information, please see:

Job Summary:
This position is responsible for supporting the Information Technology initiatives at Hayward Tyler Inc.

The ideal candidate will be highly motivated and will have practical experience supporting a Windows based network and fundamental networking, PC hardware and software, and computer/networking security knowledge.

Ideal candidates will be friendly, courteous, and willing to work as part of a team. Provide training and documentation to end users.

You will be primarily responsible for the companys helpdesk ticketing system, assist with network and system administration, setup and deploy workstations, assist with server maintenance, and participate in on call rotation.

End User Support

Sets up, configures, and supports end user hardware and softwareTroubleshoot and fix/repair desktop hardware/software issues at root causeDesire to work with users to ensure the available tools are functioningQuick response to user needsWillingness to spend time helping users understand the best use of available tools

End User Training

Train staff on the proper/best use of available softwareCreate, update, and maintain end user documentation.
Work with departments to build customized documentation and training plans for current and new employees

Maintain the IT ticketing system

Triage and work incoming ticketsEscalate as necessary

Product Center Support

Provide support for our PLM software.
Assist users with adds, moves, and changes in the system.

Assist with network support

Maintain servers and network hardwareAssist with patching of serversAssist with Network/System Administration

Supports Continuous improvement efforts through involvement in structured problem solving and other activities using LEAN concepts.
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