Member Support Specialist - South Burlington, United States - Vermont Federal Credit Union

Vermont Federal Credit Union South Burlington, United States

3 weeks ago

Description

Vermont Federal Credit Union values each individual and their unique abilities and strengths to help form the foundation of Vermont Federals' culture. Our employees are at the core of Vermont Federal and we strive to make that a priority every day. As an organization, our stated Purpose is to help Vermonters prosper, no matter where they may be on life's journey. Every employee at Vermont Federal Credit Union contributes in their own way to achieve this goal and is set up for success in a fun, supportive, and collaborative environment. We are looking for friendly, self-motivated individuals who enjoy helping people, have strong communication skills, are detail-oriented, and enjoy working as part of a team. If you are interested in a career in the financial service industry and want to make a difference in your community, we want you to be part of our team. Please visit our website for full details of our very competitive benefits program.

Member Support Specialist – South Burlington, VT:

Vermont Federal Credit Union is recruiting for a Member Support Specialist out of our Kennedy Drive Location.

Job Description:

Performs all functions related to the collateral protection insurance program, including reporting, premium and refund postings including member support.
Processes premiums and claims for GAP, MBP, Collateral Protection Insurance and Debt Cancellation.
Monitors and updates all credit reporting disputes within E-Oscar and updates core database accordingly for reporting purposes.
Ensure that all direct and indirect Credit Disputes are logged into the system, scanned, and responded to within appropriate systems in a timely manner.
To monitor and control the Collateral Protection Program, GAP and MBP program and Debt Cancellation Program.
To Maintain courteous and professional working relationship with internal and external customers.
To maintain a working knowledge of the credit union's loan standards and governmental regulations.
To notify members of CPI postings and payment changes to their accounts on a monthly basis.
To coordinate GAP program including settlement, claims, and cancellations.
To maintain a working knowledge of our third party insurance tracking system.
To coordinate Allied Payment Protection.
Ensure that communication to members is done in a timely manner regarding ancillary products at payoff.

Requirements:

High School Diploma or equivalent.
One year experience in financial industry or customer service preferred.
Effective verbal and written communication skills.
Ability to work in a variety of software programs.

Qualified candidates should apply online via our website:

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Vermont Federal Credit Union we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please be sure to attach your resume. Applications without an attached resume will be considered incomplete. Vermont Federal Credit Union is an Equal Opportunity Employer.

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