Banquet Manager - Alexandria - Hotel Heron

    Hotel Heron
    Hotel Heron Alexandria

    1 week ago

    Description
    Banquet Manager

    Reports to Director of Food and Beverage

    WHO YOU ARE

    You've been called a juggler, a plate-spinner of sorts, both figuratively and sometimes literally. You are an individual who prides themselves on delivering, bringing the vision to life in a way no one else could; driven to provide an unmatched experience for guests and associates alike. You enjoy and excel in the high-pressure environment to execute what is needed in exceeding our guest's expectations and demonstrating the Aparium difference. You are attentive, courteous, efficient and motivate others by inspiring confidence, respect, enthusiasm, and collaboration.

    You are highly organized and can plan multiple activities and meet deadlines, all while maintaining a positive and professional demeanor.

    THE ROLE

    The Banquet Manager reports directly to the Director of Food and Beverage. It is critical the person in this position is tactical and strategic; if you only prefer to "see the forest" and not "plant the trees," then this is not a role for you. All leaders of Aparium are required to get down and dirty to unearth existing needs and personally ensure what needs to be fixed is repaired. We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general.

    As the Banquet Manager, you will lead the Banquets Team to execute the group and social events hosted at our property. The Banquet Manager wears many different hats throughout the day - leading by example while spending much of your day engaging with your associates and clients before, during, and after events. We encourage our leaders to inspire and challenge each other to be their best. A large degree of self-motivation is needed to drive your department, while collaborating with the Sales team to bring the clients' vision to fruition. As a leader within Aparium Hotel Group, you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded - no egos are allowed.

    The Banquet Manager will maintain and execute the Standards of Service for Food and Beverage events, assuring success for the guest experience.

    WHAT YOU WILL DO
    • Uphold and model the company's principles of People, Place and Character; and ensure your team also models the way our values drive collaboration, intuition and translocal hospitality
    • Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Banquet associates in order to create an environment that nurtures ideas and develops future talent for succession planning in the Banquet program; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities.
    • Ensure timely set-up of all functions and adhere to food and beverage standards and guest requests through active communication with the Sales and Catering Department. Responsible for maintaining a strong client relationship and ensuring all requests are communicated to staff.
    • Review all banquet event orders to determine appropriate staffing levels, room/station assignments, and décor. Work with Sales team to effectively communicate all requests. Communicate information to the kitchen and other supportive departments prior to and during events.
    • Manage inventory, control breakage/loss reduction of China, glass and silver related to banquet services. Inspect and oversee the cleanliness and maintenance of all function spaces, public areas, and service areas on all banquet levels.
    • Assists in other food and beverage departments as needed.
    • Maintain regular communication with the F+B Management team to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation.
    HOW YOU WILL LEAD
    • Offer direct support for your team through coaching, counseling, gentle correction, and constructive feedback.
    • Collaborate effectively with all hotel departments including Sales, Culinary, Food & Beverage, and Hotel Operations to provide an exemplary guest experience.
    • Be respectful in your daily interactions with your managers, direct reports, and peers, exemplifying the utmost level of professionalism and being a pillar within your community.
    • Be a subject matter expert in Banquet and Events techniques, as well as understanding the history of the cuisine most closely related to the hotel food and beverage concept(s), effectively guiding others in their personal search with a gentle hand, never admonishing their lack of knowledge.
    • Demonstrates business acumen by ensuring that initiatives align with operational goals and budgets; shows passion to further develop this skillset.
    WHAT YOU WILL NEED
    • Minimum of five (5) years' experience in a leadership role in Banquets, Catering and/or Events or Food and Beverage management
    • Passion for Events and guest services
    • Must be proficient in Word, Excel, and other applicable computer systems.
    • Thorough understanding of excellent service, labor control, maintenance, merchandising and accounting
    • Ability to obtain and/or maintain Alcohol Awareness certification (TIPS) and Food Handlers Certification (SERV Safe) within 30-days of hire.
    • Thorough understanding of all food and beverage items offered, including ingredients, methods of preparation and proper service.
    • Expert knowledge of wines and spirits
    • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends, and holidays.
    • Fluency in English both verbally and non-verbally
    • Ability to stand and walk for extended periods of time; push, pull, lift up to 50 lbs.
    • Must be able to work in extreme temperatures like freezers (-10* F) and kitchens (+110* F), possible for one hour or more.
    WHO WE ARE

    Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

    Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

    Located in the heart of Old Town Alexandria, Hotel Heron offers guests the opportunity to see Old Town from a new vantage point. With Washington, DC just minutes away, Hotel Heron acts as a flag in the sand just across the river, beckoning travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel, this adaptive reuse combines the iconic inn with an adjacent new building that houses a modern event space and elevated guest rooms. This chic 134 room boutique hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Alexandria's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans.

    As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

    Hotel Heron participates in the Department of Homeland Security's E-Verify program.

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