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    Insurance Customer Service Advisor - Hollywood, United States - McCalla Clarke Agency, LLC

    McCalla Clarke Agency, LLC
    McCalla Clarke Agency, LLC Hollywood, United States

    1 week ago

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    Description


    Are you an experienced insurance customer service professional looking for a great opportunity? If yes, you might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal hire is 440 licensed, has at least six months insurance customer service experience, and a strong ability to build an excellent rapport with clients. The hired candidate will work from our state-of-the-art office in Miramar, Florida, where all the tools needed are provided. If this sounds like you, please start your application today

    In this role, the hired candidate will also have the opportunity to make sales and earn commissions.

    Featured Benefits:
    • base pay + great commissions
    • work/life balance (predictable schedule, NO nights, NO weekends)
    • paid time off
    • paid holidays observed by the Agency
    • eligibility to participate in contests, promotions, and events
    • paid training
    Responsibilities

    •Follow-up on client interactions in a thorough manner to ensure customer satisfaction

    •Confirm client insurance coverage and provide evidence of insurance papers to policyholders

    •Apply appropriate changes to consumer policies based on the information provided

    •Manage inbound calls related to insurance policy concerns, customer complaints, and general queries

    •Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal

    Qualifications

    •Hold an active Customer Representative (440) license

    •Must possess exemplary interpersonal skills, communication skills, and active listening skills

    •Must have high school diploma or GED equivalent

    •Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents

    •Basic knowledge of insurance policy procedures and schedules is preferred

    •You must have previous customer service experience for this position
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