- Schedule service appointments.
- Obtain customer and vehicle data prior to arrival when possible.
- Greet customers in a pleasant and timely manner and obtain vehicle information.
- Write up customers' vehicle problems accurately and clearly on the repair order.
- Test drive the vehicle with the customer as needed to confirm the problem or refer to the test technician.
- Refer to service history, inspect vehicles, and recommend additional needed service.
- Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provide a complete and accurate written cost estimate for labor and parts.
- Establish "promised time." Check with the dispatcher if necessary.
- Obtain customer signature on repair order; provide customer with a copy.
- Establish customers' method of payment. Obtain credit approval if necessary.
- Notify dispatcher of incoming work.
- Check on progress of repair throughout the day. Contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
- Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.
- Ensure that vehicles are parked in assigned areas. Make sure that all vehicles are locked and all keys are marked and put away correctly.
- Explain completed work and all charges to customers.
- Implement a quality control process to eliminate comebacks.
- Handle telephone inquiries regarding appointments and work in progress.
- Inspect all vehicles for bodywork, inform customers if work is needed, and provide an estimate.
- Keep service department forms, menus, and pricing guides up-to-date.
- Implement and maintain a service marketing program.
- Supervise all cleaning and prepping of new and used vehicles.
- Keeps the work area neat and clean.
- Exhibit a high level of commitment to customer satisfaction. Maintain a minimum customer satisfaction standard equal to or above the manufacturer expected average.
- Adherence to all attendance and punctuality standards.
- Adherence to timekeeping standards; Employees are required to record the beginning and ending times of any shift, meal break or departure from work for personal reasons.
- Understand and follow all work rule policies and procedures.
- Follow the Code of Business Ethics and Conduct.
- Maintains a professional clean and pressed business appearance as determined by dealership management.
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Time Off
- Paid Group Term Life Insurance
- Paid Training to promote professional growth
- Employee Assistance Program (EAP)
- Supplemental Personal Accident Insurance
- 8-hour shift
- Weekend availability
- Sit and/or stand interchangeably throughout the day.
- Sit and/or stand for long periods at a time.
- Use hands, fingers and arms continually, frequently and throughout the day.
- Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
- Pick-up, lift and carry items that may exceed 50 pounds.
- Operate and drive vehicles or equipment in a safe manner.
-
Customer Service Advisor
3 weeks ago
NovaWorks Glenvar Heights, United StatesAre you motivated in the office and have an eye on the future? Then we have the perfect job for you at Glenvar Heights: · Providing customer service via phone and email · Creating quotes and processing customer orders · Maintaining and updating customer data and information · Han ...
-
Service Advisor
3 days ago
Century West BMW North Hollywood, United StatesCentury West BMW - BMW Experience Preferred · The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. · Service Ad ...
-
Express Service Advisor
2 weeks ago
Weston Nissan Volvo Davie, United StatesWeston Nissan, one of the largest and best Nissan dealerships in the country is looking to add a Express Service Advisor to our team. This is a fantastic opportunity to join a great company which focuses on helping you grow both personally and professionally. Come work at a compa ...
-
Customer Service Advisor
2 weeks ago
2M EQUIPMENT Miami, United States**Full job description** · - **Salary: $ $19.00 per hour (DO NOT APPLY IF YOUR SALARY REQUIREMENTS ARE ABOVE THIS)** · **Customer Interaction**: Interacting with customers to understand their service needs, concerns, and requests. Providing excellent customer service and addressi ...
-
Family Service Advisor
2 weeks ago
Northstar Memorial Group Miami, United StatesNorthStar is seeking a dynamic Salesperson at Graceland Memorial Park-South in Miami, Florida. Our sales teams redefine the way families honor their loved ones. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts ...
-
Bilingual Family Service Advisor
2 weeks ago
Northstar Memorial Group Miami, United StatesNorthStar is seeking a dynamic Bilingual Salesperson at Miami Memorial Park in Miami, Florida. Our sales teams redefine the way families honor their loved ones. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts ...
-
Advisor, Travel Customer Service
5 hours ago
Marriott Vacations Worldwide Palmetto Bay, United States Full timeAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that ...
-
Service Advisor
6 days ago
Jaguar Land Rover Coral Gables, United StatesPUT YOUR CAREER IN HIGH GEAR · Are you ready to join the best team in the automotive business with the most competitive compensation package in the business? APPLY NOW today and start training for your future · Jaguar Land Rover Coral Gables, operated by THE COLLECTION, is set ...
-
Audi Service Advisor
1 week ago
The Collection Coral Gables, United StatesAt THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best. THE COLLECTION is not your typical dealership; we have an e ...
-
Service Advisor
3 weeks ago
Bean Automotive Group Miami, United StatesJob Details · Job Location · Lexus of Kendall - Miami, FL · Description · Who We Are: · Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of ...
-
Service Advisor
1 week ago
Bean Automotive Group Miami, United StatesJob Details · Job Location · Kendall Toyota - Miami, FL · Description · Who We Are: · Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of K ...
-
Service Advisor
3 weeks ago
Lithia Motors Doral, United StatesDealership: · L0543 Doral Acura · Attention High Performing Service Advisors... · Are you a top performer and consistently deliver the best numbers in your service department? · Is your compensation package reflecting your "TOP DOG" status? · Time to make your move Doral Acur ...
-
Service Advisor
3 weeks ago
Lithia Motors Homestead, United StatesDealership: · L0540 Largo Honda · Largo Honda · Service Advisor · Helping satisfied customers drive away with a smile on their faces is what we do - join a team focused on earning customers for life · Responsibilities: · As a Service Advisor you will be responsible for init ...
-
service advisor
3 weeks ago
Lithia Motors North Miami Beach, FL , USA, United StatesLithia Motors - JobID: R68486 [Auto Service Technician / Customer Service] As a Service Advisor at Lithia Motors, you'll: Be responsible for initiating automotive services and repairs; Serve as the communicator and liaison between the customer and technician; Develop estimates by ...
-
Service Advisor-
3 weeks ago
Mazda of North Miami Doral, United StatesService Advisor · Every employee with Mazda of North Miami is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay mo ...
-
Service Advisor
1 week ago
AutoNation Davie, United StatesAutoNation Toyota Weston At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and b ...
-
Service Advisor
2 weeks ago
Bean Automotive Group Doral, United StatesJob Details · Job Location · Lexus of Kendall - Miami, FL · Description · Who We Are: · Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexu ...
-
Service Advisor
1 week ago
Hyundai Dealership Miami, United StatesHyundai Dealership - JobID: [Auto Service Technician] As a Service Advisor at Hyundai, you'll: Greet customers, obtain customer and vehicle data; Determine nature of desired service and/or complaint; Write or type clear and precise repair instructions on the repair order for the ...
-
service advisor
1 week ago
MIAMI LAKES AM & CJ North Miami Beach, United StatesRequirements · Valid and clean driver's license · Experience as a Service Advisor · This is a fast-paced shop that is busy and growing. There are opportunities to advance and grow your career. You will be part of a team that is focused on customer satisfaction as well as emplo ...
-
service advisor
1 week ago
South Dade Toyota of Homestead Homestead, United StatesAre you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, come join our award winning team. · South Dade Toyota is seeking a detail-oriented and personable Service Advisor to join our growing team. The Ser ...
service advisor - Palmetto Bay, United States - HGreg Group
Description
ABOUT US:
HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 dealerships throughout Florida, California, Quebec and plans to continue the expansion in the U.S.
Summary:
Sells and schedules needed service work in the service department. Promote and attain dealership standards for superior workmanship.
Essential Duties include the following:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).
DISCLAIMER:
The position being offered is a full-time rotating schedule including evening shifts, weekends, and is incompatible with a school schedule.
