Customer Service Advisor - Miami, United States - 2M EQUIPMENT

Description

Full job description
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Salary: $ $19.00 per hour (DO NOT APPLY IF YOUR SALARY REQUIREMENTS ARE ABOVE THIS)

Customer Interaction:
Interacting with customers to understand their service needs, concerns, and requests. Providing excellent customer service and addressing any questions or issues they may have.


Service Requests:
Receiving and documenting service requests, either in person, over the phone, or through electronic communication.


Work Orders:

Creating detailed work orders that outline the services to be performed, including repairs, parts needed, labor involved, and estimated costs.

Estimates:
Providing customers with accurate estimates of service costs and timelines based on the identified issues and necessary repairs.


Scheduling:
Coordinating appointments for service with the service department's availability and the customer's preferences.


Communication:

Keeping customers informed about the status of their service, any unexpected findings during diagnostics or repairs, and any changes in estimated costs or completion times.

Parts Management:
Ordering necessary parts for repairs and ensuring they are available when needed.


Documentation:
Maintaining accurate and organized records of service transactions, work orders, customer information, and other relevant data.


Problem-Solving:
Addressing any issues that arise during the service process, such as changes in scope, delays, or customer concerns.


Quality Control:
Ensuring that completed work meets quality standards and that customers are satisfied with the service provided.


Billing and Invoicing:
Handling billing and invoicing processes, ensuring accurate and timely invoicing for completed services.


Technical Knowledge:

While not always required, having some technical knowledge about the types of services being offered can be beneficial, as it helps in understanding customer needs and effectively communicating with technicians.

Requirements:

• Bilingual (Spanish/English)
• Dynamic
• Proactive
• Excellent interpersonal and communication skills

Pay:
From $16.50 per hour


Benefits:

• Employee assistance program

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

License/Certification:

• Driver's License (preferred)

Ability to Commute:

• Miami, FL required)

Ability to Relocate:

• Miami, FL 33186: Relocate before starting work (required)

Work Location:
In person