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Fort Lauderdale

    Service Advisor - Fort Lauderdale, United States - BMS Partners

    BMS Partners
    BMS Partners Fort Lauderdale, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Broward Motorsports is looking for a hungry, motivated person to fill the role of Service Writer.

    We are a Multi Line Dealership Selling Honda, Suzuki, Kawasaki, Yamaha, Polaris, BRP Can-Am and BRP Sea-Doo Motorcycles, ATV's, Dirt Bikes, Scooters, Side By Sides, Jet Skis and Boats.

    Be part of an exciting Service Team, working with skilled Technicians in a high volume Service Department. If you are motivated, good with people and want to learn and grow in a Family style atmosphere, then contact us today. We are looking to add another Service Writer to our Team.

    Job Duties:


    • Assists Service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction. Accepts customer vehicles, recognizes problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.

    • Recognize problems accurately, and clearly describe them on the repair order.

    • Estimate costs and completion times at point of sale. Clearly communicate them to customer.

    • Assign jobs to technicians based on skill level and current resource utilization. Review work-in-progress to ensure quality and timeliness.

    • Assist in the preparation of parts orders.

    • Open & close all customer paid, warranty, and internal repair orders.

    • Follow procedures for quick & efficient handling of service items, including tagging and proper storage of these items.

    • Become familiar and efficient with all phases of the computer system required for service & parts management.

    • Ask for clarification if there are any questions which need to be answered.

    • Delivery of service, which includes quality checks, customer check-out and processing, follow-up phone calls to customers and problem-resolution.

    • Notify customers ASAP of any changes, delays, or additional work needed. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.

    • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".

    • Give special attention to repeat repairs to ensure the situation is corrected.

    • Obtain authorization from customers before performing any repairs, obtain signature when possible.

    • Explain repair orders to customer upon delivery of vehicles and answer all questions and ensuring they are in a better condition in which they were received.

    • Make certain work assignments are correct and complete.

    • Provide superior customer service to both internal and external customers.

    • Greet customers immediately, in a courteous and friendly manner.

    • Handle telephone, email and text transactions quickly, and courteously.

    Requirements:


    • Good attitude, good with people and an ability to think on your feet.

    • Extremely high attention to detail and be able to work in a fast-paced environment.

    • Driver's License (without major violations).

    • Common sense and a good business sense. The ideal candidates will show they understand basic principles of sales and service production.

    • Team player. All departments must run and work well together.

    EXPERIENCE IS PREFERRED

    WE FULLY TRAIN

    NO COLLEGE DEGREE REQUIRED

    Full Benefits Package:


    • Health/Medical Insurance

    • 401K Retirement Plans

    • Paid vacation

    • Uncapped earning potential

    • Unlimited growth opportunity into management and upper management.

    • Award Winning Dealerships


    • Ongoing Training and Development

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