Sales Consultant - Ballwin, United States - HW Kia of West County

HW Kia of West County Ballwin, United States

2 weeks ago

Description

Job Description

A Sales Consultant at HW Kia of West County is primarily responsible for providing knowledge and information, along with a low-pressure and transparent environment, for customers interested in purchasing or leasing a new or pre-owned vehicle.

At HW Kia of West County, we provide a level of professional service that truly set us apart from the rest. What differentiates us the most is our treatment of our staff, as we know that if our team is engaged, motivated, and put in a situation to succeed, our customers will continue to look to us as their resource for all their automotive needs.

Benefits

Medical, dental, and vision insurance
401(k) plan + employer match
Employee vehicle purchase plans
Discounts on products and services
Competitive industry pay
Friendly work environment
Growth opportunities
Family owned and operated
Long term job security
Health and wellness

Responsibilities

Sell and deliver a minimum number of vehicles every month
Exhibit a high level of commitment to customer satisfaction
Attend product and sales training courses and sales meetings as requested by manager
Keep up to date on new products and services within the industry
Approach, greet, and offer assistance or direction to any customer on the showroom or lot
Exhibit consultative selling skills – assist customers in selecting a vehicle by asking questions and listening carefully to their responses
Explain product performance, application, and benefits to prospective customers
Describe all optional equipment available for customer purchase
Maintain a follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Maintain a prospect development system
Log all customer interactions in store's CRM system
Turn 100% of closed deals to a finance and insurance manager, along with properly completed paperwork
Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork
Introduce customers to the service department personnel and emphasize to them the quality and efficiency of service repairs and maintenance available in the store's service department
Schedule the first service appointment
Follow up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
Support the store's online reputation by facilitating customer reviews on different platforms (Google, Facebook, Yelp, Dealer Rater, etc.)
Conduct business in an ethical and professional manner
Maintain a positive attitude and be ready to work in a team environment every day
Other tasks as assigned

Qualifications

One year of automotive retail experience is preferred but not required
Excellent verbal and written communication skills
Time management, prioritization, attention to detail, organization, ability to multitask
Self-starter, ambitious, goal-oriented, can work independently and without supervision
Comfortable using multiple methods of communication – text, email, video, phone, etc.
Available to work flexible hours and weekends
Open to learning new software systems
Professional, well-groomed personal appearance
Clean driving record and valid driver's license

HW Kia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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