- Dedicated to our Employees
- Passionate about the Customer
- Do the Right Thing
- Fire in the Belly
- Competitive salary
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- Generous Vacation Allowance
- Health/Dental/Vision Insurance
- Life Insurance and LT/ST Disability
- Employee Assistance Program
- Company 401K
- Emphasis on continuous Education, certifications
- Company laptop & Cell Phone
- Team Outings & Events
- Weekly Company Meals & holiday festivities
- Flexible Work/Life Balance Valued
- Community Involvement and Charity Support
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Network Systems Administrator - East Berlin, United States - ComTec Solutions
Description
:AtComTec, we conduct our day-to-day business around 4 Simple Core Values:
If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...
JOB SUMMARY:
(This position is based remotely but in Connecticut to service our local customers there)
The Network Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The Network Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.
REPORTS TO: Director of IT
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
Respond to customer inquiries in a courteous and professional manner
Create, document, and escalate issues and problems according to ticketing standards and SLAs
Monitor assigned tickets and tasks and provide service or escalation as necessary
Provide support for escalated service desk tickets following established protocols
Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
Deliver technical customer support over the phone and in person
Perform remote and onsite scheduled maintenance
Accurately enter and maintain case information including notes and resolution
ADDITIONAL RESPONSIBILITIES:
Adhere to departmental policies for reporting and managing requests and change control
Participate in emergency on call rotation schedule
Internal IT Support as needed
Identify sales opportunities and pass the information to correct team members
Maintain daily timesheet and expense report entries and submit them accurately and timely
Other duties as required
TECHNICAL SKILLS:
Ability to troubleshoot and administer the following technologies:
Microsoft Windows Server
Microsoft Windows Active Directory
Microsoft Exchange
Microsoft 365
Enterprise Anti-Virus solutions
Microsoft Hyper-V
Enterprise Backup Solutions
SonicWall Network Devices
Microsoft Windows Desktop OS
Enterprise Storage Solutions
Working knowledge of HP and Dell equipment
Knowledge and understanding of AD, DNS, the Internet, and mail flow
SOFT SKILLS & ABILITIES:
Strong written and verbal communication skills
Pleasant and professional demeanor in all client and internal communications
Ability to multi task
Intellectually resourceful with sound judgment and effective decision-making abilities
Independent worker and able to work effectively on daily tasks without direct supervision
Strong organization skills and ability to operate efficiently throughout daily tasks
In general, owns issues through resolution, understands when to escalate a problem to another team member
Demonstrates empathy with users and professionalism at all times
Work well with clients at all levels, from executive to IT personnel to end user
Operates with client satisfaction in mind
Energetic, enthusiastic, and results-oriented
Requirements:EDUCATION, EXPERIENCE, & KNOWLEDGE:
Bachelor's degree preferred
3+ years of relevant IT experience
Preferred Certifications
o CompTIA A+
o Microsoft 365 Certified: Messaging Administrator Associate
o Microsoft Certified: Azure Administrator Associate
o SonicWall Network Security Professional (SNSP)
Experience in Managed Services platforms, and Cloud Backup solutions a plus
WORK ENVIRONMENT/PHYSICAL DEMANDS:
Use of computer and office equipment
Ability to remain calm in stressful situations
Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS:
Ability to schedule for evening or weekend work occasionally
Valid driver's license in your state of residence and reliable personal vehicle
Join the team at ComTec Solutions and enjoy benefits including:
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