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Dunwoody

    Field Engineer - Dunwoody, United States - Synectics

    Synectics
    Synectics Dunwoody, United States

    1 week ago

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    Description
    Job DescriptionJob Description


    Description:
    Responsible

    for Customer Lab activities that maintain and enhance the company's advanced video and signal processing hardware and software.

    Duties:
    upgrading servers, make sure it is compatible with certain devices or web browsers, may test video quality
    Implements, monitors, enhances and troubleshoots systems in assigned areas.
    Works closely with Customer Headend operations staff on system design and configuration.
    Actively and consistently support all efforts to simplify and enhance the customer experience
    Adhere to industry specific local, state, and federal regulations, as applicable
    Configuration and operational support of conditional access systems (e.g. DAC 6000, multiplexing, digital transport, edge QAM, encryption and associated components).
    Work with Customer Management and Operations to deploy new service offerings and associated architecture changes.
    Document DAC configurations and lab goals.
    General health and stability of each lab configuration
    Point person for all lab issues —first point of contact:
    Customer personnel contact on-site FE with issue
    Customer and FE analyze/diagnose together
    FE starts resolution process through Supplier's team
    Customer personnel opens ticket

    Lab planning process:
    Customer provides input to FE on lab roadmap for upcoming testing
    FE works with Supplier team on requirements to address testing needs
    Supplier testing team develops test plan
    Customer notified of any additional lab hardware/software that may be required

    Qualifications:
    Bachelor's Degree in related field or equivalent work experience
    Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E,) (CCNA Preferable)
    1+ years of video networking technologies experience
    Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
    Ability to isolate and troubleshoot failed equipment, facility issues and other network components
    Ability to make decisions and solve problems while working under pressure
    Ability to work with others to resolve problems, handle requests or situations
    Knowledge and understanding of video, data and voice communications networks, IP networking
    TCP/IP protocols, SNMP, ARP etc.
    Knowledge of LINUX and LINUX Administration
    Knowledge of Microsoft Outlook, Excel and Word
    Knowledge of Microsoft Visio or equivalent design software
    Knowledge of IP networks and network capturing tools
    Knowledge of Motorola (DAC) and/or CISCO (DNCS) video delivery systems (CAP, APEX, ARPD, QAM, OM2000 NC1500/2000)
    Experience with IP and MPEG Protocol Analyzers
    Advanced Knowledge of IP networks and network capturing tools

    Company DescriptionSynectics is one of the nation's foremost consulting firms, working with a client base that includes some of the leading institutions and Fortune 500 corporations in the United States.

    We seek to bring the most highly qualified professionals to assignments that they will find challenging and fulfilling.

    We also seek to justify our clients' expectations that every Synectics consultant will bring the highest possible effort to their endeavors every day.

    Our success has depended on our consistent ability to achieve both of these goals.

    Synectics serves an extremely diverse client base which represents an equally diverse range of industries and institutions. The technologies we support have always been responsive to this extremely broad spectrum.

    In order to fully engage with this continually changing commercial and technological landscape, our employees must draw on their own varying interests, skills and backgrounds.

    This insight, reflected in our daily practices, has always been our fundamental strength as a company, and it continues to serve us well in all our efforts.

    Synectics is an Equal Opportunity Employer.

    Healthcare Insurance:
    Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois.

    Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

    Premiums are subsidized by Synectics.

    Dental Insurance:
    Synectics offers eligible employees and their dependents a dental plan through MetLife.

    Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.


    Vision Insurance:
    Synectics offers eligible employees vision insurance through VSP.

    Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.



    Technical Certification Bonus:
    Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification.

    In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us.

    Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus.

    It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

    Company DescriptionSynectics is one of the nation's foremost consulting firms, working with a client base that includes some of the leading institutions and Fortune 500 corporations in the United States.

    We seek to bring the most highly qualified professionals to assignments that they will find challenging and fulfilling.

    We also seek to justify our clients' expectations that every Synectics consultant will bring the highest possible effort to their endeavors every day.

    Our success has depended on our consistent ability to achieve both of these goals.\r\rSynectics serves an extremely diverse client base which represents an equally diverse range of industries and institutions.

    The technologies we support have always been responsive to this extremely broad spectrum.

    In order to fully engage with this continually changing commercial and technological landscape, our employees must draw on their own varying interests, skills and backgrounds.

    This insight, reflected in our daily practices, has always been our fundamental strength as a company, and it continues to serve us well in all our efforts.

    \rSynectics is an Equal Opportunity Employer.

    \r\rHealthcare Insurance:

    Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois.

    Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

    Premiums are subsidized by Synectics

    \r\rDental Insurance:

    Synectics offers eligible employees and their dependents a dental plan through MetLife.

    Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

    \r\rVision Insurance:

    Synectics offers eligible employees vision insurance through VSP.

    Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

    \r\r

    Technical Certification Bonus:
    \rSynectics is pleased to award its employees a bonus of up to $500 for an approved professional certification.

    In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us.

    Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus.

    It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

    #J-18808-Ljbffr
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