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Cullman

    roadside support specialist - Cullman, AL, US, United States - R E Garrison Trucking Inc

    R E Garrison Trucking Inc
    R E Garrison Trucking Inc Cullman, AL, US, United States

    3 weeks ago

    Default job background
    Description

    ROLE AND RESPONSIBILITIES

    Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices

    Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs

    Uses discretion to approve or deny what work will be completed

    Provides drivers with options to use for maintenance of break downs while on the road

    Keeps interfacing departments abreast of ongoing situation in timely manner

    Functions as liaison between driver and repair shop of driver's choice

    Maintains honest and open dialog with the driver at all times

    Utilizes software database to locate shops that can handle the particular problem at hand

    Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done

    Continually updates interfacing departments and drivers of progress/time frame

    Processes payment for services rendered through com check or accounts payable

    Ensures all records and invoices are scanned into software

    Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner.

    Any other duties as may be assigned.

    QUALIFICATIONS AND EDUCATION REQUIREMENTS

    High School Diploma or equivalent.

    Previous maintenance and/or customer service experience preferred.

    Knowledge of trucking industry a plus.

    Knowledge of equipment and breakdown/repairs a plus.

    PREFERRED SKILLS

    Must be customer oriented.

    Must have excellent communication skills.

    Must be able to work in fast paced environment.

    This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question.


    Night shift position: 6:00 PM - 6:00 AM

    PId ec

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