- Obtain an in-depth working knowledge of all applications and processes within the associated product portfolio, including familiarity with all boundary systems and processes.
- Work with the Product Owner to establish the product roadmap(s) / vision(s), taking full ownership of the technical debt aspects of the same.
- Partner with key users to understand business processes and requirements, translate them into technical requirements that will ensure system solutions that improve efficiencies, maximize customer experience, and grow and retain business.
- Groom the prioritized backlog into user stories that can be executed against in appropriate iterations within a future sprint.
- Work with the Enterprise & SBU Platform and Architecture Teams to validate the direction of the technical design for all prioritized requirements, and to estimate the amount of development work needed.
- Attend all Scrum Ceremonial meetings and provide technical and functional input to the development, testing, and deployment process.
- Ensure timeliness, efficiency, and quality in the delivered incremental functionality
- Ensure that all technical documentation related to the product, including interfaces, is up to date and following the standards established by the Enterprise & SBU Platform and Architecture Teams. This individual will be responsible for authoring and maintaining many of these documents (Capabilities Map, Systems / Interfaces Map, Solution Options Worksheet or Options Analysis Toolkit (OAT), Business Requirements, Key Features, etc.)
- Partner with Trane Technologies Internal Procurement / Legal teams to establish licensing and support / deployment resources needed from 3rd party vendors. Ensure renewals are timely and efficient.
- Remain current on technology solutions and best practices in the industry relevant to the set of capabilities tied to the business processes enabled through the product portfolio.
- Partner with the Product Owner for a monthly report out to business and IT leaders for KPI's tied to support SLA's (incident closures, problem management follow-up, escalated incidents, survey results for customer satisfaction, etc.), recently delivered features, upcoming release schedule, budget tracking, and risk log.
- Coordinate with IT Manager on LRP and AOP activities (annual planning and quarterly reconciliations).
- This role can be done remotely although limited travel may be required.
- Bachelor's Degree in IT, CS, MIS or related technical field, and 7-10 years of professional experience in an IT role required
- Knowledge of Agile structures, roles, and principles as well as LEAN methodologies
- Experience with Product development (Functional experience required, technical development experience is a plus)
- Able to translate business needs with limited definition into system requirements.
- Project management, time management, planning, organizational and analytical skills are required.
- Self-motivated, willing to take initiative, able to function effectively in independent and team-based situations.
- Able to work on multiple projects at once and effectively prioritize tasks.
- Demonstrated ability to work with all levels of management.
- Demonstrated leadership skills, including the ability to lead by example and positively influence and inspire others to meet challenging goals.
- High energy and aptitude for learning complex innovative technologies.
- Demonstrated ability to cope with stress and maintain a professional and cooperative temperament.
- Demonstrated ability to manage opposing opinions and mitigate conflict.
- Written and oral communication skills required. Good interpersonal skills are also required, with the ability to express concepts and ideas with clarity.
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Sr. IT Product Analyst - La Crosse, United States - Trane Technologies
Description
At Trane TechnologiesTM ) and through our businesses including Trane ) and Thermo King ) , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities.We believe in a better future when we uplift others and enable our people to thrive at work and at home.
We boldly go.Position Summary:
Trane Design Assist (TDA) is a cornerstone program that enables external customers and Trane associates to design, engineer, and layout controls systems, schematics and submittals tailored to their project.
The IT Product Analyst will partner with the business Product Owner(s) to design the technical tools to execute against a given set of capabilities.
This individual will be responsible for providing a technical roadmap (including involvement in activities for LRP and AOP), orchestration of the development delivery process, and oversight of the stabilization and support of these business-critical applications.
This is an ideal opportunity for a "techno-functional" individual who has a knack for understanding / perceiving business needs and creating unique high-level technical solutions for the same.
Major responsibilities include:
o Disaster Recovery
o Patching/upgrading of data bases and/or application platforms
o Security updates / accessibility protocol
o Proactive oversight of all aging or escalated tickets tied to TDA – provide input when needed for resolution
o Ensuring that root cause is established for incidents and that the problem management process is executed for recurring issues.
o Partner with the DevOps team to ensure general health and performance of the application from established monitoring tools/processes
o Manage the various test instances and refresh schedules tied to the SBU "owned" applications of the product portfolio & coordinate details with the SBU environment manager
For Enterprise "owned" applications (Salesforce, Oracle, Web Methods, etc.), the Product Analyst will work closely with the Enterprise Delivery and Support teams to request and follow-up on all the activities listed above.
Education / Experience / Key Competencies / Skills:
Disclaimer:
This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
