Customer Service Team Lead - Remote - Illinois
5 days ago

Job summary
The Team Lead for Life & Health supports the daily operations and performance of the Affinity Customer Service Representative (CSR) team.++
- Support and guide the CSR team in daily operations to ensure service excellence and productivity goals are met.
- Maintain a strong working knowledge of Five9 and other systems; provide user support and identify process or system improvement opportunities.
Job description
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