Customer Service Team Lead - Remote - Illinois

Only for registered members Remote - Illinois, United States

5 days ago

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Job summary

The Team Lead for Life & Health supports the daily operations and performance of the Affinity Customer Service Representative (CSR) team.+
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  • Support and guide the CSR team in daily operations to ensure service excellence and productivity goals are met.
  • Maintain a strong working knowledge of Five9 and other systems; provide user support and identify process or system improvement opportunities.

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