Jobs
>
Fort Myers

    Customer Service Rep - Fort Myers, United States - VRC Companies

    VRC Companies
    VRC Companies Fort Myers, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionDescription:

    Title: Customer Service Representative

    Reports To: Customer Service Manager

    Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.

    Essential Functions:

    • Train, explain tasks, and assist in the solution of customer problems.
    • Answer incoming phone calls, faxes, emails and respond to customer requests.
    • Identify and assess customer's needs to achieve satisfaction.
    • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
    • Go the extra mile to engage customers.
    • Key in new box information for all accounts.
    • Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
    • Responsible for taking paperwork from the "ready to be filed tray" and placing it in each customer's folder.
    • At the end of each month, responsible for storing the previous month's files in VRC boxes.
    • Apply billing on services daily and ensure invoices are ready for delivery prior to the end of each month.
    • Assist with inbound/outbound process of customer inventory.
    • Work on special projects as required by the Customer Service Manager or Director of
    • Operations or as needs arise.
    Requirements:

    Competencies:

    • Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
    • Must have some computer knowledge.
    • Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
    • Ability to work with external customers, potential customers, vendors, and suppliers.
    • Able to retain knowledge of services lines, prices, and delivery times.
    • Ability to multi-task, prioritize and manage time effectively.
    • Flexible, spontaneous, and able to deal with the unexpected.

    Work Environment: Must be able to tolerate heat in the summer and cold in the winter.

    Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

    Education and Eligibility Requirements:

    • One (1) years' experience.
    • Knowledge and ability-English and grammar.
    • Pleasant telephone voice/manner.
    • Ability to operate simple office equipment sufficiently to perform the job.
    • Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.
    • Must have proven customer support experience.
    • Must know 10-key by touch.

    Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.

  • Vital Records Holdings LLC

    Customer Service Rep

    3 weeks ago

    Vital Records Holdings LLC Fort Myers, United States

    : · **Title**: Customer Service Representative · **Reports To**: Customer Service Manager · **Summary**: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. · **Essential Fun ...

  • Wentworth-Douglass Hospital

    Patient Services Rep

    2 weeks ago

    Wentworth-Douglass Hospital Lee, United States

    Patient Services Rep - Lee Family · **Description**: · Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive o ...

  • Lee Health Careers

    Client Service Rep

    3 weeks ago

    Lee Health Careers Fort Myers, FL, United States Full time

    Location: All locations · Department: Lee Physician Group, Outpatient Registration, Rehab, and Home Health · Work Type: Full Time · Shift: Various /6:30:00 AM to 7:00:00 PM · Minimum to Midpoint Pay Rate: $ $18.75 / hour · Summary · ~ Having a career with Lee Health offers ...

  • Integrorc

    Customer Service Rep

    3 days ago

    Integrorc Estero, United States

    Customer Service Rep (CSR) · Estero, FL - (Applicants within a reasonable commute to Fort Myers, FL area preferred) · Currently seeking individuals with customer service and administration experience to work in our service and installation department. This is a permanent, full-ti ...

  • Lee Health Careers

    Client Service Rep

    3 weeks ago

    Lee Health Careers Fort Myers, FL, United States Full time

    Location: Westlinks Westlinks DriveFort Myers FL 33913 · Department: Physical Therapy · Work Type: Full Time · Shift: Shift 1/8:00:00 AM to 4:30:00 PM · Minimum to Midpoint Pay Rate: $ $18.75 / hour · Summary · Having a career with Lee Health offers a caring workplace cultur ...

  • Mike's Plumbing of Southwest Florida Inc

    Customer Service Rep

    1 week ago

    Mike's Plumbing of Southwest Florida Inc Cape Coral, United States

    Are you ready to embark on a rewarding career journey where exceptional service meets exciting challenges? Mike's Plumbing of Southwest Florida Inc. Cape Coral, FL is seeking passionate individuals to join us as full-time Customer Service Representatives - Plumbing CSRsWHY SHOULD ...

  • AWA Insurance

    Commercial Lines Insurance Customer Service Rep

    2 weeks ago

    AWA Insurance Fort Myers, United States

    Job Description · Job Description AWA Insurance, located in Fort Myers, FL has an immediate opening for a full-time Commercial Insurance Account Manager. We are looking for an experienced Commercial Lines Insurance professional who is highly motivated and has experience in handli ...

  • PrideStaff

    Bilingual Customer Service Rep

    3 weeks ago

    PrideStaff Fort Myers, United States

    Bilingual Customer Service · We are looking for capable Bilingual Customer Service Representative to support our client's hardware supply operation. · Shift/Hours: Monday - Friday, 8a - 5p · Pay Rate: $17/hr. · Location: Fort Myers, FL · Language Requirement: Bilingual (Spa ...

  • King Brands

    Customer Service Rep I

    2 weeks ago

    King Brands Fort Myers, United States

    Customer Service Representative is the direct point of contact, or "front line," to King Brands consumer base. · • Respond to customer inquiries via phone, and email in a timely and professional manner. · • Receive customer inquiries on order status, product availability and/or o ...

  • PrideStaff

    Bilingual Customer Service Rep

    3 weeks ago

    PrideStaff Fort Myers, United States

    Bilingual Customer Service · We are looking for capable Bilingual Customer Service Representative to support our client's hardware supply operation. · Shift/Hours: Monday - Friday, 8a - 5p · Pay Rate: $17/hr. · Location: Fort Myers, FL · Language Requirement: Bilingual (Spa ...

  • Rj Edwards Financial Llc

    Customer Service-Counter Rep

    3 weeks ago

    Rj Edwards Financial Llc Fort Myers, United States

    Job Description · Job DescriptionDry Cleaning Drop Store has immediate need for 1 full time or part time positions at Front Counter servicing Customer drop offs and pick ups. Must be friendly and communicate with customers to drive sales and customer retention. · Job Duties inclu ...

  • HomeTeam Pest Defense

    Customer Service Rep in Training

    2 weeks ago

    HomeTeam Pest Defense Bonita Springs, United States

    Overview: · **At **HomeTeam**, we put people first**.** **We make sure at **HomeTeam **you have the tools, support, and training to deliver a delightful experience to every customer.** Our friendly, warm work environment means great work gets recognized and rewarded. If you take ...

  • Mike's Plumbing of Southwest Florida Inc

    Plumbing Customer Service Rep

    22 hours ago

    Mike's Plumbing of Southwest Florida Inc Cape Coral, United States

    Are you ready to dive into a career where every day brings new challenges and opportunities to make a difference? At Mike's Plumbing of Southwest Florida Inc. in Cape Coral, FL, we're not just fixing pipes, we're building relationships with our customers and providing top-notch s ...

  • Mike's Plumbing of Southwest Florida Inc.

    Plumbing Customer Service Rep

    1 day ago

    Mike's Plumbing of Southwest Florida Inc. Cape Coral, United States

    Job Description · Job DescriptionAre you ready to dive into a career where every day brings new challenges and opportunities to make a difference? At Mike's Plumbing of Southwest Florida Inc. in Cape Coral, FL, we're not just fixing pipes, we're building relationships with our cu ...

  • Domino's Pizza LLC

    Customer Service Rep(03820)

    3 weeks ago

    Domino's Pizza LLC North Fort Myers, United States

    THE JOB - So you want to learn more about Domino's life in-store. We think you'll like it here. Our in-store people know their stuff and know how to have a good time. Each store has its own personality, and we take pride in creating friendly and fun Customer Service, Service, Res ...

  • Mike's Plumbing of Southwest Florida Inc.

    Plumbing Customer Service Rep

    1 day ago

    Mike's Plumbing of Southwest Florida Inc. Fort Myers Beach, United States

    Are you ready to dive into a career where every day brings new challenges and opportunities to make a difference? At Mike's Plumbing of Southwest Florida Inc. in Cape Coral, FL, we're not just fixing pipes, we're building relationships with our customers and providing top-notch s ...

  • Integrorc

    Customer Service Rep

    3 days ago

    Integrorc Estero, United States

    Job Description · Job DescriptionCustomer Service Rep – (CSR) · Estero, FL - (Applicants within a reasonable commute to Fort Myers, FL area preferred) · Currently seeking individuals with customer service and administration experience to work in our service and installation depar ...

  • Mike's Plumbing of Southwest Florida Inc.

    Customer Service Rep

    1 week ago

    Mike's Plumbing of Southwest Florida Inc. Cape Coral, United States

    Job Description · Job DescriptionAre you ready to embark on a rewarding career journey where exceptional service meets exciting challenges? Mike's Plumbing of Southwest Florida Inc. Cape Coral, FL is seeking passionate individuals to join us as full-time Customer Service Represen ...

  • HomeTeam Pest Defense

    Customer Service Rep in Training

    1 week ago

    HomeTeam Pest Defense Bonita Springs, United States

    Overview: · At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going ab ...

  • Domino's Pizza LLC

    Customer Service Rep(05148)

    3 weeks ago

    Domino's Pizza LLC Cape Coral, United States

    Company Description · Job Description · This is the perfect part time job if you are a very outgoing person that relates well with people. · You are the person that will be the voice of Domino's Pizza so you need to be polite and helpful, no matter how busy you are. · You will b ...