Customer Service Rep in Training - Bonita Springs, United States - HomeTeam Pest Defense

HomeTeam Pest Defense
HomeTeam Pest Defense
Verified Company
Bonita Springs, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

At HomeTeam
, we put people first.
We make sure at
HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer.
Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's** next all-star player.


Responsibilities:


Let us begin with the Perks
- $37,400/Annually

  • Off Weekends
  • Comprehensive benefits package including medical, dental, vision
  • TeleHealth Services
  • Company paid life & AD&D insurance
  • Pet Insurance
  • 401(k) plan with company match up to
    6%:
  • Employee stock purchase plan
  • Paid time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader

As a HomeTeam
Customer Service Representative, you can expect to:

  • Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from
    HomeTeam Pest Defense.
  • The Customer Service Representative regularly communicates with internal and external customers of
    HomeTeam Pest Defense.
  • Provide information to prospects and initiate new service
  • Answer questions, research problems, resolve issues, provide pricing (nontermite), schedule service(s) and provide closure for customers
  • Resolve customer problems with invoices and billing questions
  • Enter servicerelated notes in system software
  • Conduct followup telephone calls with customers for retreats, initial services, and current customers as directed
  • Maintain customer files on computer and in filing system
  • Validate technician paperwork for completeness and accuracy
  • File Technician paperwork in customer files and update notes in system
  • Escalate appropriate inquiries or problems to managers
  • Collect and reconcile payments received by technicians
**Why
HomeTeam?**-
HomeTeam is the
#1 pest management company to homebuilders

  • Currently performs more the 2,000,000 services a year
  • The company has exclusive technology with its unique
    Taexx builtin pest control system during a home's construction
  • Pest Management Industry is growing and is a recession resistant line of business
-
HomeTeam is financially stable and growing as a subsidiary of
Rollins, Inc
, (NYSE:

ROL), headquartered in Atlanta, GA.


Qualifications:

Minimum Requirements:


  • Must have
    _1 year of previous customer service experience_:
  • Entry level customer service skill and technique
  • Basic / entry level understanding of computers
  • Entry level skill on use of company telephone features and how to use them
  • Must be 18 years or older with a high school diploma or GED
  • Must successfully pass background and drug screening

Physical Demands / Working Environment:


  • Job is eligible for hybrid working arrangements after training is completed
  • HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer_
- #HTPD110HFL_
More jobs from HomeTeam Pest Defense
See all jobs of HomeTeam Pest Defense