Dispatcher - Asheville, United States - RATP DEV USA

RATP DEV USA Asheville, United States

1 week ago

Description

Oversee all routing and scheduling of buses
Monitor sign-in and sign-out times for each route
Recommend route adjustments to ensure productivity and reduce overtime
Demonstrate and promote "Safety First" culture
Broadcast daily safety messages during morning and evening
Work with the location safety personnel to develop meaningful safety messages
Responsible for posting routes and overseeing the "bid" process
Responsible for opening and/or closing ART Operation Center and/or ART Transit Center
Track daily attendance and communicate issues to supervisor
Update daily dispatch log including the status of vehicles and replacements, open routes, and other on-going operation items--record all late buses, breakdowns, and accidents on the dispatch log. Information recorded will include time of occurrence, location of bus/vehicle, route affected, bus/vehicle involved, and a detailed description of what steps are being taken to resolve the problem.
Collect all pre-trip/post-trip inspection reports from bus operators. Inspection reports will be documented, dated, and filed. Vehicles needing repairs shall be reported to the maintenance department.
Responsible for working with the Maintenance Manager with respect to scheduling buses for preventive maintenance (P.M.) service(s), reporting breakdowns, and discussing bus operator concerns regarding the fleet.
Schedule daily bus operator assignments
Data entry for a variety of reports
Sale of tickets and passes
Maintain inventory of tickets and passes
Daily fare box count
Daily deposit of sales
Answer phones and help customers at Transit Center Information Window. While on phone or in person provide excellent customer service.
Provide route information and direction assistance to passengers/customers
Create Identification Cards (ID) as needed
Detour buses as required and make route changes to maintain schedule
Provide security
Ensure safe entry and exit of buses at the Transit Center
Announce bus arrivals at Transit Center
Provide public notice of holidays, route changes, and late buses.
May assist emergency and/or law enforcement in medical or other types of emergencies
Maintain cleanliness of dispatch offices
Train new Dispatchers
Monitor Automated Vehicle Location (AVL) and passenger information system
Investigate accidents and/or incidents
Make good judgment calls on rerouting service in case of an emergency or other situation

Requirements

High School diploma or equivalent
Commercial Driver's License (CDL) with passenger endorsement
Two years of driving experience preferred
Must successfully pass drug and/or alcohol test
Basic knowledge of radio dispatch equipment
Excellent communication skills
Excellent customer service skills
Ability to work under time constraints and deadlines
Problem solving and analytical abilities
Previous terminal operations, dispatch, or driving experience
Good computer skills
Excellent interpersonal skills
Demonstrated ability to communicate clearly
Ability to follow written and oral instructions with minimal supervision
Ability to establish and maintain effective working relationships with co-workers
Ability to work flexible and varied work schedules including late night, early morning, weekends, snow days, and holidays.

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