- Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
- Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Effectively communicate with both drivers and customers to ensure customer satisfaction. Communicate service changes to Sales staff.
- Answer incoming calls from Customer Service and provide requested route information and/or follow up. Work directly with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow through of all issues. Distribute county requests to route supervisors.
- Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers.
- Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate departments.
- Maintains all data in appropriate systems including the following: Verify all dump tickets have been received and entered into Tower. Close tickets and note in Trackese. Enter new drivers, truck and route data information in Tower. Enter "Crew Out" into Tower and provide to Supervisors.
- Print, review and make data entry corrections to productivity reports for route supervisors daily.
- Distribute and maintain driver phones/radios including completion of software updates, and charging phones every evening.
- Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory. Ensures that supplies are on hand for necessary forms. Prepares Saturday work.
- Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
- Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
- Any additional job duties that may be assigned by the Supervisor.
- High school diploma or G.E.D and a minimum of 6 months of related work experience required.
- Experience within the Waste industry, transportation, or logistics is preferred.
- Previous customer service experience in a call center environment preferred.
- Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
- Computer proficiency- MS Office and Typing Skills,
- Ability to react well under pressure and treat others with respect
- Ability to identify and resolve problems in a timely manner
- Ability to prioritize and plan work activities;
- Ability to work efficiently and effectively, both independently and as a team
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
- Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;
-
Clerk for handling collective freight dispatch
2 weeks ago
SilverLinx Mountain Home, NC, United States Freelance- Whether short or long distance - transporting our customers' goods reliably and efficiently has always been our goal. As a specialist in land transportation, you contribute to finding individual and timely solutions for our customers' needs. Whether it's customer service, invoi ...
-
Dispatcher
1 week ago
RATP DEV USA Asheville, United StatesOversee all routing and scheduling of buses · Monitor sign-in and sign-out times for each route · Recommend route adjustments to ensure productivity and reduce overtime · Demonstrate and promote "Safety First" culture · Broadcast daily safety messages during morning and evening · ...
-
Dispatcher
1 week ago
RATP Dev USA Asheville, United StatesOversee all routing and scheduling of buses · Monitor sign-in and sign-out times for each route · Recommend route adjustments to ensure productivity and reduce overtime · Demonstrate and promote "Safety First" culture · Broadcast daily safety messages during morning and eveni ...
-
Dispatcher
1 week ago
RATP Dev Asheville, United StatesDescription · Oversee all routing and scheduling of buses · Monitor sign-in and sign-out times for each route · Recommend route adjustments to ensure productivity and reduce overtime · Demonstrate and promote "Safety First" culture · Broadcast daily safety messages during mornin ...
-
Telecommunications Dispatcher
1 week ago
The Biltmore Company Asheville, United States Full time1. Receives and prioritizes emergency and non-emergency telephone and radio calls for service from Biltmore Company staff and guest .. Operates multi-frequency -multi radio communication system .. Dispatches Company Police and other departments to Communications, Dispatcher, Tele ...
-
Telecommunications Dispatcher
1 week ago
Biltmore Asheville, United States Full timeJob Description · Full Time: a position working 35+ hours per week. This position receives a 3nd shift pay differential of $2/hour. (Base pay of $ nd shift differential $2 = $18.75/hour) · Schedule is generally 6:00pm - 6:00am and rotates each weekend. · The Biltmore Company P ...
-
Dispatcher ARTS
1 week ago
RATP Dev Asheville, United StatesRATP Dev USA - Your future our destination · Mission · Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service a ...
-
Dispatch Operator
1 week ago
HCA Healthcare Asheville, United States PRN/Per DiemDescription · Introduction · Do you have the PRN career opportunities as a(an) Dispatch Operator you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nations leading provider of healthcare services, HCA Health ...
-
Dispatch Operator
1 week ago
HCA Healthcare Asheville, United States Part timeDescription · Introduction · Do you want to join an organization that invests in you as a(an) Dispatch Operator? At Mission Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. ...
-
LOS Dispatcher
5 days ago
Ingles Markets, Incorporated Black Mountain, United StatesIngles Markets is looking for a 3rd shift Transportation Dispatcher for its transportation division located in Black Mountain, NC. As a Transportation Dispatcher, you will: · * Coordinate proper and efficient dispatching of scheduled and revised scheduled deliveries to locations ...
-
LOS Dispatcher
5 days ago
Ingles Markets Black Mountain, United StatesIngles Markets is looking for a 3rd shift Transportation Dispatcher for its transportation division located in Black Mountain, NC. As a Transportation Dispatcher, you will: · Coordinate proper and efficient dispatching of scheduled and revised scheduled deliveries to locations t ...
-
Public Safety Dispatcher
4 days ago
U.S. Department of the Interior Asheville, United StatesClarification from the agency · Open to all U.S. Citizens. ICTAP/CTAP eligibles. · Duties · The Communications Center provides primary telecommunications and logistical support for daily and emergency operations, law enforcement information gathering and dissemination, wildfir ...
-
Public Safety Dispatcher
5 days ago
Department Of The Interior Asheville, United States Full timeSummary · These positions are located in Blue Ridge Parkway, in the Visitor and Resource Protection Division. · This is an open continuous vacancy announcement. Applicants will be referred periodically throughout the announcement period. Final application disposition will be comp ...
-
Guest Services Dispatcher- Full Time
5 days ago
Omni Hotels Asheville, United States Full timeLocation · Grove Park Inn · The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping vi ...
-
Guest Services Dispatcher- Full Time
1 week ago
Omni Hotels Asheville, United States Full timeLocation: · Grove Park Inn · The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping ...
-
Construction Technician
2 days ago
Insight Global Arden, United StatesMust Haves: · High school diploma/GED · Valid driver's license (clean record) · Able to pass drug and background check · Good communication skills (will be client facing) · Experience in the construction, masonry, carpentry, renovation, etc. space. · Plusses: · ACI/SCDOT/Earthw ...
-
HomeSmiles - Follow Service Technician
2 days ago
HomeSmiles Asheville Arden, United StatesJob Description · Job DescriptionBenefits:401(k) · Competitive salary · Paid time off · We are looking to hire a Follow Service Technician to help look after the service and · maintenance needs of our customers. As a Follow Service Technician, you will be required to · travel to ...
-
Appliance Repair Technician
9 hours ago
Authorized Service Inc. Arden, United StatesJob Description · Job DescriptionWe are looking for experienced technicians in the area that are looking for a new opportunity for in-house appliance repair to join our team · We train you to work with our equipment and our process so you can efficiently and effectively do your j ...
-
Roll Off Driver
11 hours ago
Waste Pro USA, Inc. Arden, NC, United StatesWaste Pro North Carolina501 Tavistock-TAV · Waste Pro has immediate Openings for Energetic CDL Drivers · Everyday thousands of Waste Pro trucks serve millions of customers. It takes professional, experienced, hardworking and dedicated people, working together, to accomplish this ...
-
Warehouse Associate
1 week ago
Watsco Arden, United StatesHere is what you will be doing as part of the team: · Objective · Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader · in HVAC equipment? The Warehouse Associate is responsible for the day-to-day warehouse upkeep, · includin ...
Dispatcher - Arden, United States - Waste Pro USA, Inc.
Description
Waste Pro North Carolina501 Tavistock-TAVSUMMARY OF POSITION:
The purpose of the Disptacher position is to communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and crew data entry.
ESSENTIAL JOB FUNCTIONS:
OTHER JOB RESPONSIBILITIES:
WORK ENVIRONMENT:
Normal setting for this job is: office setting.
No
QUALIFICATIONS:
Education and Experience
Special Considerations/Physical Work Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Waste Pro does not discriminate against individuals based on race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
