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service consultant
3 weeks ago
Joseph Volkswagen of Cincinnati Cincinnati, United StatesJob Description · Job DescriptionWe are looking for an experienced Service Consultant. We are a fast paced dealer with lots of work. We are looking for a hard worker with the will to learn. The service department is open Monday-Friday and Saturday til noon. The consultants only w ...
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beBee Handyman Saunders Lake, OR, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Saunders Lake, OR:What is the age of the patient? · Under 18 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a nutritio ...
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Consultant in Field Service
3 days ago
Velocity Ventures Sharonville, OH, United States FreelanceAre you a recent graduate, driven to achieve great things and looking for the perfect opportunity to kickstart your career? Look no further, because we are currently seeking ambitious consultants for our clients in Sharonville, OH · **Field Sales Consultant (m/f/d)**: · **Your Mi ...
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Customer Service Consultant
3 weeks ago
Insight Global Cincinnati, United StatesMust Haves · Prior experience in the service industry (working with customers) · Highschool diploma/GED · Strong communication and interpersonal skills · Desire for long term opportunity & to grow in the company · Plusses · Prior call center experience · Bachelor's degree · Day t ...
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Customer Service Consultant
1 week ago
Insight Global Cincinnati, United StatesA large financial group in Cincinnati is seeking Customer Service Consultants to join their Enterprise Engagement Center. This team is completing inbound service calls to current clients regarding payments, customer service, and filing claims. · More responsibilities include: · R ...
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Customer Service Consultant
4 weeks ago
Insight Global Cincinnati, United StatesDay to Day · A large financial group in Cincinnati is seeking Customer Service Consultants to join their Enterprise Engagement Center. This team is completing inbound service calls to current clients regarding payments, annuities, life insurance qualifications, beneficiaries, etc ...
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Customer Service Consultant
7 hours ago
Insight Global Cincinnati, United StatesInsight Global is seeking Customer Service Consultants to join their Enterprise Engagement Center. This team is completing inbound service calls to current clients regarding payments, annuities, life insurance qualifications, beneficiaries, etc. · More responsibilities include: ...
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Customer Service Consultant
2 weeks ago
Insight Global Cincinnati, United StatesJob Description · A large financial group in Cincinnati is seeking Customer Service Consultants to join their Enterprise Engagement Center. This team is completing inbound service calls to current clients regarding payments, customer service, and filing claims. · More responsibil ...
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beBee Handyman Newport, IN, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Newport, IN:What is the age of the patient? · Between 23 and 30 years old · On average, how many homemade meals do you eat per week? · The majority of my meals are homemade · What is the main goal in see ...
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Risk Services Consultant
1 week ago
Sedgwick Cincinnati, United StatesTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportuni ...
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Customer Service Consultant
3 weeks ago
Insight Global Cincinnati, United StatesA large financial group in Cincinnati is seeking Customer Service Consultants to join their Enterprise Engagement Center. This team is completing inbound service calls to current clients regarding payments, customer service, and filing claims. · More responsibilities include: · R ...
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Stellar Enterprises Cheviot, United StatesLocation: Nationwide in Germany · Start Date: Immediate · Advance your IT career with an exceptional company: Tata Consultancy Services (TCS) Deutschland GmbH. As a strategic partner, we help businesses across industries achieve their goals and successfully navigate digital trans ...
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beBee Handyman Elkton, OR, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Elkton, OR:What is the age of the patient? · 41 to 50 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a nutritionist? · ...
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beBee Handyman Yoncalla, OR, United States FreelanceI need a Nutritionist service with the following characteristics in Yoncalla, OR:What is the age of the patient? · From 23 to 30 years old · On average, how many homemade meals do you eat per week? · Most of my meals are homemade · What is the main goal in seeking a nutritionist? ...
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beBee Handyman Green, OR, United States FreelanceI have been diagnosed with functional stomach and intestinal problems. The only solution given by the specialist is to take medication. If it works well, great, but if not, do what you can. · This problem prevents me from having a good quality of life, as I experience almost cons ...
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beBee Handyman Tri-City, OR, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Tri-City, OR:What is the age of the patient? · 31-40 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a nutritionist? · ...
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Service Consultant- Annuity Claims
3 weeks ago
Western & Southern Life Cincinnati, United StatesOverview: · Summary of Responsibilities: · Builds client relationships by researching, analyzing and resolving service requests and complaints. Reviews client account for the purposes of conservation and potential cross-sell opportunities. Conducts conservation efforts to retai ...
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Sales Consultant Customer Service
3 days ago
Orion Innovations Neville, OH, United States Freelance**Sales Consultant Customer Service (m/f/d) in Full or Part Time**: · **Responsibilities**: · - Continuous development of sales and marketing strategies · - Support and consultation of existing customers · - Creation of customer offers and sales of premium products · **Profile**: ...
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beBee Handyman Riverside, OR, United States FreelanceHello, I would like to know prices and services in Riverside, OR. Thank you.What is the age of the patient? · 31-40 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a nutritionist? · Weight loss · ...
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Customer Service Consultant, Patient Relations
2 weeks ago
UC Health Cincinnati, United StatesCustomer Service Consultant, First Shift, Patient Relations UC Health is hiring a full-time Customer Service Consultant for the Patient Relations department for the first shift at University of Cincinnati Medical Center. The Customer Service Consultant will support the Medical Ce ...
Service Consultant - Cincinnati, Ohio, United States - Western & Southern Financial Group
Description
Overview:
Establishes with clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to existing contracts and products providing accurate, detailed and complete information.
Works with minimal supervision and is empowered to make an established range of decisions; escalating issues to the team lead or manager when necessary.
Is expected to utilize critical thinking skills to resolves issues and de-escalate client interactions, escalating to manager when appropriate. Performs duties as determined by CRC leadership based on workload and assigned resources.Responsibilities:
What you will do:
Reviews, researches and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone, written correspondence, email or online chat.
Provides professional and courteous service, making independent decisions regarding client requests and resolving client concerns, recognizing the need to escalate situations to management as necessary.
Manage status requests and resolve questions that do not require assistance from a licensed representative.
Analyze and service assigned products within the Western & Southern Life portfolio.
Makes independent decisions regarding customer requests, and processes policy transactions on administrative systems as necessary.
Maintains accurate information and documentation in Salesforce Customer First Platform.
Utilize multiple administration systems to service clients.
Develop and maintain positive working relationships with internal and external clients.
Process all work requests received from various departments within established service levels.
Process credit card payments and accurately record credit card information received from customers.
Retreives and records voice mail messages and refers to appropriate associate to process.
Gather requested information and completes any forms necessary to comply with client requets for service.
Make outbound calls to prospective clients to conducate a Personal History Interview (PHI).
Identify system or procedural problems and recommend improvements to benefit clients or associates.
Performs other duties as assigned
Complies with all policies and standards
Qualifications:
High School Diploma GED. (Required)
Proven experience managing and effectively resolving client issues. (Required)
Demonstrated experience providing excellent service. (Required)
Demonstrated experience working effectively within a team (Required)
Previous contact center experience preferred but not required. (Preferred)
Must provide examples from work experience of maintaining high degree of accuracy associated with high volumes of work and/or multiple duties.
Must provide examples from work experience demonstrating flexibility to meet department demands. (Required)
Possess and display excellent verbal and written communication skills with ability to convey information to internal and external clients in a clear, focused and concise manner while following proper rules of punctuation, diction and style.
Demonstrated ability to receive, organize and manage large amounts of diverse information and documentation.
Must be able to handle confidential information in a discreet manner.
Working knowledge of word processing applications.
Work Setting/Position Demands:
This position works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
Travel Requirements:
None
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