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    Patient Care Coordinator-Tukwila, WA - Seattle, United States - Sonova AG

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    Description
    Puget Sound Hearing Aid & Audiology, part of Alpaca Audiology


    Location:
    Tukwila, WA

    14900 Interurban Ave S Suite 185 Tukwila, WA 98168


    Current pay:
    $ an hour + Sales Incentive Program


    Hours:
    Monday - Friday 8:30am-5:00pm


    What We Offer:
    Medical, Dental, Vision Coverage
    401K with a Company Match
    FREE hearing aids to all employees and discounts for qualified family members
    PTO and Holiday Time
    No Nights or Weekends
    Legal Shield and Identity Theft Protection
    1 Floating Holiday per year


    Job Description:


    The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service.

    By partnering with the Healthcare Professionals onsite, the PCC can provide support to referring physicians and patients. The PCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

    As a Patient Care Coordinator, you will:
    Greet patients with a positive and professional attitude
    Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
    Collect patient intake forms and maintain patient files/notes
    Schedule/Confirm patient appointments
    Complete benefit checks and authorization for each patients' insurance
    Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
    Process repairs under the direct supervision of a licensed Hearing Care Professional
    Prepare bank deposits and submit daily reports to finance
    General sales knowledge for accessories and any patient support
    Process patient orders, receive all orders and verify pick up, input information into system
    Clean and maintain equipment and instruments
    Submit equipment and facility requests
    General office duties, including cleaning
    Manage inventory, order/monitor stock, and submit supply orders as needed
    Assist with event planning and logistics for at least 1 community outreach event per month
    Other duties as assigned


    Education:
    High School Diploma or equivalent
    Associates degree, preferred


    Industry/Product Knowledge Required:
    Prior experience/knowledge with hearing aids is a plus


    Skills/Abilities:
    Professional verbal and written communication
    Strong relationship building skills with patients, physicians, clinical staff
    Experience with Microsoft Office and Outlook
    Knowledge of HIPAA regulations
    EMR/EHR experience a plus


    Work Experience:
    2+ years in a health care environment is preferred
    Previous customer service experience is required

    We love to work with great people and strongly believe that a diverse team makes us better.

    We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

    We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

    #INDPCC

    Sonova is an equal opportunity employer.

    We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.

    We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

    #J-18808-Ljbffr


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