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Customer Relations Specialist - Indianapolis, United States - Suburban Propane
Description
Overview
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
Responsibilities
Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
Effectively manage customer account data which includes setting up new accounts and maintaining related data
Why Suburban Propane? Suburban Propane takes pride in serving our employees and does so by offering competitive pay with incentive potential and a comprehensive benefits package including, but not limited to, medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities and training, and a 401(k) with company match and immediate vesting.
For a full list of our benefit offerings please visit
Qualifications
Minimum of 3 years of experience in a customer service role
Minimum of a High School diploma or GED preferred
Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
Ability to multi-task and prioritize assignments in a team environment
As part of our pre-employment hiring process, background checks and drug screens are performed.
Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. As a national propane industry leader with over 3,000 employees, Suburban Propane maintains business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.
Its an amazing time to become a part of our team as we expand our national footprint and
make strides toward a sustainable, clean energy future
At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.
For more information about our hiring process, please visit:
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Job Location US-IN-Lawrence
Posted Date 3 days ago(5/2/2024 10:24 AM)
Job ID
Category Customer Service
Position Type Full-time Regular
