No more applications are being accepted for this job

Technical Support Representative - Hanover, United States - DH Vision Inc

DH Vision Inc Hanover, United States

1 month ago

Description

Job Description

We are seeking a Technical Support Representative to join our team You will resolve Surveillance System issues for your clients via phone, or email. You will be able to remote work from home after training is complete.

Responsibilities:

Answer phone calls from customers about how to operate, install and troubleshoot surveillance recorders and cameras.
Help customers solve their issues with desktop software, phone applications and ensure their product is working correctly.
Help troubleshoot PC desktop functionality (Windows and Mac) in regards to surveillance equipment.
Evaluate computer networking issues (IPv4) in regards to IP cameras, systems and remote viewing.
Complete submitted requests for RMAs by entering information into inventory system.
Perform pre-sales help for sales department and for customers. (Choosing the correct product)
Respond to customer e-mails promptly and accurately.
Create tutorials based on common issues and issues that representative finds necessary.
Perform phone training and demos to current and potential clients.
Maintain knowledge of current and past offerings of company product line.
Additional Duties assigned by Management

Qualifications:

Strong work ethic that demonstrates enthusiasm, persistence and a competitive spirit.
Internal motivation and desire to succeed.
Computer networking knowledge. (Must know Port Forwarding, TCP/IP, and D/DNS)
Advanced troubleshooting skills and attention to details.
Ability to memorize menus and configurations without being able to look at them. (This will be a work from remote job and will require full menu memorization.)
Strong computer skills including computer hardware, software, and windows OS. (MAC OS a plus)
Solid verbal and written communication skills.
Ability to work independently, with supervision when needed.
Having Skills / EXP with CCTV, VMS, and Recorders is required.
Bilingual (Spanish/English) is a plus but not required.
Strong Customer Service skills

Experience:

IT support: 3 years (Required)
CCTV System: 1 year (Preferred)

Minimum Education:

Associate (Required)

Interested candidates please reply with your Cover letter / Resume that addresses how your qualifications listed in the resume are able to meet the qualifications for this position.

Business Support Representative

2 weeks ago

First Bank Wilmington, United States

Job Description · Job DescriptionSUMMARY: · The Business Support Representative position is responsible for assisting external and internal customers by delivering a seamless experience to the customer regardless of product, application or service. The Business Support Representa ...
Customer Support Representative

4 weeks ago

Apiture Wilmington, United States

At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in todays digital world. With more than 300 clients throughout the U.S., we deliver compr ...
SAP Support Consultant

2 weeks ago

Quantum Ventures Carthage, United States

About the Company · As a European SAP partner, we are represented at 18 locations in 8 countries, providing expertise and innovative solutions to over 900 clients. We support companies from various industries in digitizing their processes throughout the entire SAP lifecycle. Our ...
Product Manager

1 week ago

ClearChoiceMD Urgent Care Hanover, United States Full time

Join a well-established leader in the industry as Product Manager for the sales and development of the FCM air classifier milling systems. Reporting to the VP of Sales and Marketing, the ideal candidate will possess a BS in Engineering OR a minimum of 5 years of experience in pro ...
Information Systems Security Engineer

2 weeks ago

Lockheed Martin Hanover, United States

· Description:This position may be eligible for a $25K sign on bonus for external hires · What We're Doing: · Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our way of life. As ...
Sales Development Representative

6 days ago

brandor™ Hanover, United States

Job Title: Sales Development Representative · Location: Hanover, Maryland · About our Client: · Brandor is a leading merchandise provider, with an outstanding track record over the last 45 years · Having evolved into an industry leader for strategic branded merchandise, Brandor ...
Information Systems Security Engineer

2 weeks ago

Lockheed Martin Corporation Hanover, United States

Description: This position may be eligible for up to $25K sign on bonus for external hires · What We're Doing: · Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the evolving threat of cyber warfare. As a cyber security prof ...
Vendor Managed Inventory Specialist

2 weeks ago

MSC Industrial Supply Wilmington Township, United States Full time

BRIEF POSITION SUMMARY: · The Vendor Managed Inventory (VMI) Specialist ensures customer satisfaction through solutions by providing on-site customer service support including order replenishment, product put away, Lean (6S), maintaining solutions equipment etc. This role will pa ...
Phlebotomist

3 weeks ago

Pride Health Wilmington, United States

PHLEBOTOMIST II JOB DESCRIPTION · Pride Health is hiring PHLEBOTOMIST II to join our client's healthcare team all over Wilmington NC This is a Contract Position with our client's reputable healthcare organization. · JOB SUMMARY: · Patient Services Representative I (PSR I) represe ...
General Cleaner

1 week ago

HES Facilities Hanover, United States Full time

General Custodians needed at Hanover College · Overview · HES is a premier national provider of facilities management services focused 100% on educational institutions. · Headquartered in Knoxville, Tennessee, we pride ourselves on building best-in-class programs for custodial, m ...
Director of Women's Ice Hockey Operations

3 weeks ago

InsideHigherEd Hanover, United States Administrative Jobs ,

Posting date:03/13/2024 · Open Until Filled:Yes · Position Number:1011538 · Position Title:Director of Women's Ice Hockey Operations · Department this Position Reports to:M&W Intercollegiate · Hiring Range Minimum:Please Inquire · Hiring Range Maximum:Please Inquire · Union Type: ...
Automotive Service Advisor

4 weeks ago

Group 1 Auto Hanover, United States

Overview · CONSIDER A GREAT CAREER WITH USMercedes-Benz of Hanover · is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service.We are growing and looking for · Automotive · Service Advisors to work with our Quality Dealership representing ...
Deputy, Program Manager

3 days ago

Oceaneering Hanover, United States

Company Profile · Oceaneering Technologies (OTECH) develops, manufactures, and operates customized marine systems, shipboard equipment, subsea vehicles, and engineered solutions for commercial and U.S. military vessels. · Oceaneering Aerospace and Defense Technologies (AdTech) d ...
Head Coach, Women's Ice Hockey

2 weeks ago

InsideHigherEd Hanover, United States Administrative Jobs ,

Posting date:05/30/2024 · Open Until Filled:Yes · Position Number:0558300 · Position Title:Head Coach, Women's Ice Hockey · Department this Position Reports to:M&W Intercollegiate · Hiring Range Minimum:Please inquire. · Hiring Range Maximum:Please inquire. · Union Type:Not a Uni ...
NAESOC Industrial Security Analyst

2 weeks ago

Xcelerate Solutions Hanover, United States

Xcelerate Solutions is seeking a National Access Elsewhere Security Oversight Center (NAESOC) Analyst to support the Defense Counterintelligence and Security Agency's NAESOC in applying risk-based industrial security operations to protect the defense industrial base. In this role ...
Interim Director of Track

1 week ago

InsideHigherEd Hanover, United States

Posting date:06/06/2024 · Open Until Filled:Yes · Position Number:1127201 · Position Title:Interim Director of Track & Field/Cross-Country · Department this Position Reports to:Athletics · Hiring Range Minimum:Please inquire. · Hiring Range Maximum:Please inquire. · Union Type:No ...
Dickey Center, Great Issues Post-Baccalaureate Fellow

3 weeks ago

InsideHigherEd Hanover, United States Administrative Jobs ,

Posting date:03/15/2024 · Open Until Filled:Yes · Position Number:1128809 · Position Title:Dickey Center, Great Issues Post-Baccalaureate Fellow - Global Security · Department this Position Reports to:Dickey Center for International Understanding · Hiring Range Minimum:Please Inq ...
Senior Software Engineer

1 week ago

DeNOVO SOLUTIONS Hanover, United States

Position: Senior Software Engineer Location : Aurora, CO Clearance: Active TS/SCI with Full-Scope Polygraph Sign-On Bonus Eligible: Yes DeNOVO Solutions, LLC is seeking a motivated, career and customer-oriented Senior Software Engineer to join our team. The position is part ...
Lead Salesforce Experience Cloud Developer

1 week ago

Allegis Group Hanover, United States Regular Full time

Overview · Job Summary: · The Lead Developer supports the organization's existing software or systems infrastructure and develops new technologies as needed. Develop customized solutions within the Salesforce platform to support critical business functions and meet project obje ...
Associate Athletics Director for Media Strategy and Brand Advancement

3 weeks ago

InsideHigherEd Hanover, United States Administrative Jobs ,

Posting date:04/17/2024 · Open Until Filled:Yes · Position Number:0018900 · Position Title:Associate Athletics Director for Media Strategy and Brand Advancement · Department this Position Reports to:Sports Information · Hiring Range Minimum:Please Inquire · Hiring Range Maximum:P ...