- Lead Field Service Representatives located at key customer locations and/or regions.
- Work closely with the Project Manager and Project Team to facilitate a transition from Startup to Warranty Phase.
- Develop Maintenance, Sparing and/or end-of-life replacement a plans for process equipment and/or sub-systems.
- Coordinate with Sub-Suppliers, Contractors and/or Consultants to address warranty items as applicable.
- Assist internal stakeholders in the development of opportunities to generate continuous revenue.
- On site assistance during equipment arrival, site readiness, subcontractor scope of work walkthrough, performance test and other critical site visits.
- Ensure that customer has appropriately store and maintained equipment, membrane and other equipment supplied by VEOLIA prior to commence commissioning activities.
- Support Project Managers on financial and technical reporting during final phases of project, including warranty support.
- Provide feedback to Project Team and other internal stakeholders regarding project execution and continuous improvement.
- Work closely with Human Resource Managers and peers on the career development of your direct reports.
- Bachelor Degree in Engineering or minimum 15 years' experience with Veolia's water treatment equipment including Greenleaff, ABW, Accelerator, Clarifiers, Climber Screens, Ultrafiltration and industrial treatment plants.
- Focus on customer relationships (both external and internal customers). Understands balance between customer and VEOLIA teams.
- Knowledge of ingredient water and wastewater process: Understand disinfection, UV, RO, IX, etc.
- Valid passport and driver's license.
- Ability to travel (50~80 days/year) throughout North America, and to other places in the world.
- Demonstrated ability to work independently and remotely with project teams.
- Effective oral and written communication skills.
- Aptitude for planning, organizing, scheduling, assigning and evaluating the work of subordinates coupled with clear, concise. communication and presentation skills.
- Comfortable working in a multiple disciplinary team environment across different offices/geographical regions.
- Interact directly with the client and other internal/external stakeholders to manage expectations and deliver projects with highest quality.
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Field Services Resource Manager - Bellevue, United States - Veolia WTS
Description
Job DescriptionAs a Manager of the Complex Support Team you will be responsible to develop and maintain long term technical relationships with customers by supporting day-to-day operating needs during the post commissioning period in order to facilitate future business and/or recurring revenue. You will ensure that the applicable EH&S and department procedures, checklists and documentations are properly followed by site personnel.
Essential Responsibilities:
Qualifications / Requirements:
All your information will be kept confidential according to EEO guidelines.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.