- Drive superior claims results in Commercial General Liability claims of moderate complexity by providing direction, technical guidance, and tracking and reporting on key metrics.
- Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
- Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
- Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness.
- Ensure compliance with all legal, regulatory and internal control requirements.
- Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
- Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members.
- Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies.
- Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications.
- Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
- Protect Zurich ́s reputation by keeping claims information confidential.
- Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating on projects as needed.
- Juris Doctor and 5 or more years of experience in the Claims area
OR - Bachelor's Degree and 6 or more years of experience in the Claims area
OR - High School Diploma or Equivalent and 8 or more years of experience in the Claims area
AND - Customer service experience
- Experience with Microsoft Office
- Experience collaborating across work groups
- Knowledge of insurance legal statutes and procedures
- Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
- Travel 0-20%
- General Liability Claims operations experience
- Proven experience in analyzing coverage, liability and damages for commercial casualty claim
- People management experience
- Ability to inspire and influence
- Knowledge and skill of claims handling
- Negotiation experience
- Excellent communication skills
- Analytical skills
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Claims Manager, General Liability - Dallas, United States - Zurich Insurance Company
Description
Zurich North America is hiring an Team Manager - GL Technical Team to join our team We are open to hiring talent in one of the following locations: Rancho Cordova, CA; Omaha, NE; Addison, TX; Schaumburg, IL; Overland Park, KS; Parsippany, NJ; Rocky Hill, CT; Dallas, TX; Maitland, FL; Owings Mills, MD; Rocky Hill, CT; or Atlanta, GA.
With moderate oversight, leads and directs a team of technical Claims Professionals Commercial General Liability claims. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff to maximize contributions and drive employee development and operational improvements.
In this role you will be responsible for:
Basic Qualifications:
Preferred Qualifications:
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ().
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