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Assistant Branch Manager - Bainbridge Island, United States - Columbia Bank (WA, OR & ID)
Description
**Description**
This position works closely with the Branch Manager to attain branch/bank established goals. Manages a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch/bank.
****Essential Job Functions:****
Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information
Ensures the branch is operationally sound.
Ensures that the Client Service Specialists are trained and competent in explaining all products and services offered.
Monitors sales and service goals
Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls.
Routinely and consistently provides guidance and training to branch team.
Resolves conflicts with minimal help
May back up new accounts
May back up Client Service Specialist line
Ability to pass personal banking training
Responsible for satisfactory audits
Actively contributes to employee management and training
Services complex accounts often
Actively coaches and mentors team to deepen customer relations
Works with Branch Manager to identify business development opportunities
All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.
****Minimum Job Requirements:****
High School diploma or GED
2+ years retail banking experience
Bilingual preferred
Bachelors degree preferred
Some management experience
Proficient in Microsoft Office suite and any banking software used in the branch
Training and mentoring skills
Customer focused service and sales skills
Understands consumer and small business lending
Overall knowledge of bank operations
Previous Client Service Specialist experience
Knowledge of Policies and procedures
****Physical and Mental Requirements:****
Ability to sit at a computer monitor for extended periods of time
Ability to perform repetitive finger, hand, and arm movements
Ability to lift up to 15lbs.
Ability to effectively discern information and formulate appropriate action
Ability to reach, squat, bend, and manually manipulate standard office equipment
Ability to drive to various locations
Ability to think critically and provide appropriate solutions
****Values and Behaviors:****
Build enduring **RELATIONSHIPS** with clients and each other.
Drive **INNOVATION** that simplifies life and work.
Seek continuous **GROWTH** in your personal and professional development.
Commit with **HEART** to serve others.
Extend **TRUST** in order to receive it.
**Notice to Agency and Search Firm Representatives:**
We do not accept unsolicited resumes from agencies and/or search firms. Agencies must obtain advance written approval from Columbia Banks Talent Acquisition team to submit resumes, and then only in conjunction with a valid fully-executed written requisition contract for service and in response to a specific job opening. Resumes submitted to any Columbia Bank employee by a third party agency and/or search firm without a valid written and signed requisition search agreement, will become the sole property of Columbia Bank. Columbia Bank will not pay a fee to any Agency that does not have such agreement in place. No employee outside of Columbia Banks Talent Acquisition team has the authority to enter into a requisition search agreement.
