Jobs
>
Front Desk Agent
>
Houston

    Front Desk Agent - Houston, United States - The Westin Houston Downtown

    The Westin Houston Downtown
    The Westin Houston Downtown Houston, United States

    3 days ago

    Default job background
    Full time
    Description

    The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    Qualification Standards

    Education & Experience:

  • College course work in related field helpful.
  • Experience in a hotel or related field preferred.
  • High School diploma or equivalent required.
  • Computer experience preferred.
    Physical requirements:
  • Flexible and long hours sometimes required.
  • Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
    Mental Requirements:
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to multi task.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must routinely meet deadlines.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

    Duties & Functions

    Essential:

  • Approach all encounters with associates in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
  • Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
  • Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Greet and welcome all guests approaching the Front Desk in accordance with the Four Diamond Standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met.
  • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquiries from guest regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
    Marginal:
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
  • Attend meetings/training as required by management.
  • Perform other duties as requested from management.
    Source: Hospitality Online

  • Homewood Suites Houston Northwest Cy Fair

    Front Desk Agent

    1 week ago

    Homewood Suites Houston Northwest Cy Fair Houston, United States

    We're in northwest Houston, just off US 290 and minutes from Beltway 8. Less than two blocks from North Cypress Medical Center and Memorial Hermann, our suites offer a comfortable family retreat with fully equipped kitchens and separate living and dining areas. · The Homewood Sui ...

  • Sun Coast Resources, Inc.

    Help Desk Agent

    2 weeks ago

    Sun Coast Resources, Inc. Houston, United States

    **TITLE**:Help Desk Agent · **LOCATION**:Houston, TX · **POSITION REPORTS TO**:Service Desk Manager · **SCHEDULE**:Monday through Friday. 7:30 am to 4:30 pm, Occasional overtime and weekends required. 9-80 work schedule option available · **COMPENSATION**:Commensurate with skills ...

  • Hyatt Regency Houston Galleria

    Front Desk Agent

    3 weeks ago

    Hyatt Regency Houston Galleria Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • InterContinental

    Front Desk Agent

    2 weeks ago

    InterContinental Houston, United States Part time

    **Role Purpose** · The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free exper ...

  • Extended Stay IAH Airport

    Front Desk Agent

    2 weeks ago

    Extended Stay IAH Airport Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Hyatt House/Hyatt Place Hou Med Ctr

    Front Desk Agent

    3 weeks ago

    Hyatt House/Hyatt Place Hou Med Ctr Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Hilton Houston Medical Center

    Front Desk Agent

    2 weeks ago

    Hilton Houston Medical Center Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Courtyard Houston Galleria

    Front Desk Agent

    3 weeks ago

    Courtyard Houston Galleria Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Springhill Suites Hou DT Convention

    Front Desk Agent

    2 weeks ago

    Springhill Suites Hou DT Convention Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Courtyard Houston Dt/Conv Ctr

    Front Desk Agent

    2 weeks ago

    Courtyard Houston Dt/Conv Ctr Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Fairfield Inn Houston/The Woodlands

    Front Desk Agent

    1 week ago

    Fairfield Inn Houston/The Woodlands The Woodlands, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...

  • Holiday Inn Express/ Staybridge Suites Houston Galleria Area

    Front Desk Agent

    2 weeks ago

    Holiday Inn Express/ Staybridge Suites Houston Galleria Area Houston, United States

    Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable man ...

  • The Chifley Houston, Tapestry Collection by Hilton

    Front Desk Agent

    2 weeks ago

    The Chifley Houston, Tapestry Collection by Hilton Houston, United States

    **Job Summary**: · Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality. · **Essential Job Functions**: · - This d ...

  • Access Dx Laboratory

    /front Desk Agent/

    5 days ago

    Access Dx Laboratory Houston, United States

    We are currently looking for Front Desk Agent full or part-time available (Hiring Fast) · **Job Types**: Full-time, Part-time · Pay: $ $25.00 per hour · Schedule: · - Monday to Friday · Work setting: · - In-person · Work Location: In person ...

  • Hotel Zaza Memorial City

    Front Desk Agent

    2 weeks ago

    Hotel Zaza Memorial City Houston, United States Full time

    **Summary**:To ensure appropriate checking in and checking out of guests and providing services to all guests in a courteous and professional manner. · **Essential Functions**: · - To be thoroughly acquainted with all check-in and check-out procedures and policies. · - Be fully a ...

  • HomeTowne Studios & Suites by Red Roof

    Front Desk Agent

    6 days ago

    HomeTowne Studios & Suites by Red Roof Houston, United States

    **We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ $14.00 per hour** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel ...

  • Best Western Plus Northwest Inn and Suites

    Front Desk Agent

    3 days ago

    Best Western Plus Northwest Inn and Suites Houston, United States

    **Looking for someone who can work 3pm-11pm and occasional morning and overnight shifts. 4-5 days a week including weekends.** · **QUALIFICATION STANDARDS** · Education & Experience: · - At least 2 to 3 years of progressive experience in a hotel or a related field PREFERRED. High ...

  • Blossom Hotel Houston

    Front Desk Agent

    2 days ago

    Blossom Hotel Houston Houston, United States

    **Description**: · **Full-time and Positions Available.** · **There are two open positions required**: · **_ Able to work Flexible Schedule a.m/p.m** · **_ One person p.m. and overnight shift** · **Blossom Hotel Houston is the newest luxury property** located in the heart of Bayo ...

  • Texas Western Hospitality Group

    Front Desk Agent

    5 days ago

    Texas Western Hospitality Group Houston, United States

    Books guest reservations and/or coordinates with reservation center · Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns ro ...

  • Ponte Inc.

    Front Desk Agent

    6 days ago

    Ponte Inc. Texas City, United States

    Summary: We are looking for the best of the best Previous Front Desk & Night Audit experience with Hilton, Marriott or IHG is a must Must be available to work all days and any shift that the needs of the business require. · Represents the hotel to the guest throughout all stages ...