Jobs
>
Chicago

    Guest Services Team Lead, Smart Museum - Chicago, United States - The University of Chicago

    The University of Chicago
    The University of Chicago Chicago, United States

    2 weeks ago

    Default job background
    Description


    This job was posted by : For more information, please see: DepartmentAI Museum OperationsAbout the DepartmentAs the fine arts museum of the University of Chicago, the Smart Museum of Art is a site for rigorous inquiry and exchange that encourages the examination of complex issues through the lens of art objects and artistic practice.

    Through strong scholarly and community collaborations and a welcoming approach to its exhibitions, collections, publications, research and teaching, and public programs, the Smart Museum plays a dynamic role in expanding artistic canons, rethinking received histories, introducing new perspectives, and engaging diverse communities-locally, nationally, and internationally.

    The Smart Museum will celebrate its 50th anniversary in 2024.Job SummaryThe Guest Services Team Lead promotes a positive visitor experience and ensures protection of the Smart Museum's art objects.

    The Guest Services Team Lead manages the Guest Services team that welcomes Museum guests and ensures compliance with Museum visitor protocols.

    This role manages the front-line daily operations of the Smart Museum and is responsible for the general management of front-line staff including full-time and part-time staff, as well as University students.

    The Team Lead also addresses patron issues and questions as well as any facilities and securities issues that arise when they are serving as primary keyholder for the Museum.

    In addition, when exhibitions are not on view, the Guest Services Team Lead works with colleagues across the Smart Museum to support ongoing operations including support for various administrative, operational and programmatic areas of the Museum.

    ResponsibilitiesRecruits, hires, trains, and manages the Guest Services team comprised of full-time and part-time staff and University students. Emphasizes FGLI and work-study-eligible students in hiring. Coordinates with Human Resources on hiring paperwork. Approves staff timesheets.

    Supports and holds Guest Services staff accountable for their areas of responsibility including knowledge of the Museum's mission and current program offerings, safety procedures, customer service, and commitment to diversity, equity, inclusion, and accessibility.

    Provides coaching, feedback, and performance management to staff.

    Conducts staff orientations and maintains ongoing and supportive relationships with the staff with a focus on mentorship, training, and skill building, both within the gallery and for staff welcoming visitors at the Museum's entrance.

    Works with other Museum departments to ensure that overall structure of Guest Services supports institutional goals and needs.

    Oversees scheduling and proactively ensures appropriate Guest Services staffing levels for daily operations as well as off-hours activities and events.

    On the rare occasions that additional security staff is needed, oversees communication and scheduling with the University's security services contractor (Allied Universal).

    Primarily staffs front desk and gallery positions as needed to cover staff breaks.
    Leads weekly team meetings for Guest Services staff.

    Ensures that staff receive regular communications about updates, events, and programs that impact the team's work and participation in all staff meetings and events organized by the Director's Office.

    Ensures compliance with Smart Museum visitor protocols including protection of art objects and files incident reports with the Registration and Exhibitions teams as needed.

    Implements policies and procedures within the Guest Services team to support museum service standards, enhances the visitor experience, implements assessments as directed, and establishes benchmarking standards of service for the Guest Services team.

    Maintains and updates training manuals for Guest S rvices staff.
    Assists Guest Services staff in responding to patron issues and questions, including calls and emails regarding online reservations.

    In coordination with the Exhibitions team, develops training materials and procedures for each exhibition to ensure that the Guest Services team effectively manages project-specific needs, including turning audio/visual (a/v) equipment on and off, checking regularly to ensure that a/v equipment is working properly, etc.

    Also ensures that collateral materials are properly maintained.

    Collaborates with members of the Feitler Center and Public Practice teams to develop integrated training and community-building opportunities for student gallery attendant staff, with a goal of long-term retention of student staff as gallery attendants or in other roles at the Museum.

    Implements protocols for managing the visitor reservation system, attendance and visitor information gathering, and other data as directed. Maintains necessary documentation including Museum attendance records, and regularly communicates this information to other staff.

    Manages the day-to-day activities related to publications sales in the Museum building, including training staff, managing sales functions, and tracking inventory.

    Recommends improvements and changes when necessary to the Facility and Securi#J-18808-Ljbffr
  • The University of Chicago

    Guest Services Team Lead, Smart Museum

    3 weeks ago

    The University of Chicago Chicago, United States

    This job was posted by : For more information, please see: Department · AI Museum Operations · About the Department · As the fine arts museum of the University of Chicago, the Smart Museum of Art is a site for rigorous inquiry and exchange that encourages the examination of com ...

  • The University of Chicago

    Guest Services Team Lead, Smart Museum

    3 weeks ago

    The University of Chicago Chicago, United States

    This job was posted by : For more information, please see: Department · AI Museum Operations · About the Department · As the fine arts museum of the University of Chicago, the Smart Museum of Art is a site for rigorous inquiry and exchange that encourages the examination of ...

  • Workday

    Guest Services Team Lead, Smart Museum

    3 weeks ago

    Workday Chicago, United States

    Department · AI Museum Operations · About the Department · As the fine arts museum of the University of Chicago, the Smart Museum of Art is a site for rigorous inquiry and exchange that encourages the examination of complex issues through the lens of art objects and artistic pr ...

  • Association of Academic Museums & Galleries

    Curator - Smart Museum of Art, University of Chicago

    1 week ago

    Association of Academic Museums & Galleries Chicago, United States

    Curator – Smart Museum of Art, University of Chicago · The Smart Museum of Art at the University of Chicago is a site for rigorous inquiry and exchange that encourages the examination of complex issues through the lens of art objects and artistic practice. The Museum has long se ...

  • Association of Academic Museums & Galleries

    Curator - Smart Museum of Art, University of Chicago

    1 week ago

    Association of Academic Museums & Galleries Chicago, United States

    Curator Smart Museum of Art, University of Chicago · The Smart Museum of Art at the University of Chicago is a site for rigorous inquiry and exchange that encourages the examination of complex issues through the lens of art objects and artistic practice. The Museum has long serv ...

  • Museum of Science and Industry

    Guest Engagement Representative 1

    1 week ago

    Museum of Science and Industry Chicago, United States

    **About Us**:The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago's Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to ...

  • Griffin Museum of Science and Industry

    Project Crew Tech

    1 week ago

    Griffin Museum of Science and Industry Chicago, United States

    **About Us**:The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago's Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to ...

  • Griffin Museum of Science and Industry

    Human Resources Generalist

    1 week ago

    Griffin Museum of Science and Industry Chicago, United States

    **About Us**:The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago's Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to ...

  • Griffin Museum of Science and Industry

    Guest Engagement Facilitator 1

    1 week ago

    Griffin Museum of Science and Industry Chicago, United States

    **About Us**:The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago's Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to ...

  • Griffin Museum of Science and Industry

    Guest Engagement

    1 week ago

    Griffin Museum of Science and Industry Chicago, United States

    **About Us**:The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago's Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to ...

  • Griffin Museum of Science and Industry

    Education Coordinator, Student Experiences

    1 week ago

    Griffin Museum of Science and Industry Chicago, United States

    **About Us**:The Griffin Museum of Science and Industry is the largest and most interactive science museum in the Western Hemisphere. Griffin MSI exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. Griffin MSI's mission - to ins ...

  • Griffin Museum of Science and Industry

    Executive Coordinator, External Affairs

    1 week ago

    Griffin Museum of Science and Industry Chicago, United States

    **About Us**:The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago's Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to ...

  • Griffin Museum of Science and Industry

    Division Administrator, Exhibitions, Collections

    1 week ago

    Griffin Museum of Science and Industry Chicago, United States

    **About Us**:The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago's Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to ...

  • The University of Chicago

    Conservator

    3 days ago

    The University of Chicago Chicago, United States

    Department · ISAC: Museum · About the Department · The Institute for the Study of Ancient Cultures (ISAC) of the University of Chicago is a leading interdisciplinary research center for the ancient West Asia and North Africa. Since its founding in 1919 the work of ISAC has assume ...

  • The University of Chicago

    Marilyn F. Vitale Artistic Director

    5 days ago

    The University of Chicago Chicago, United States

    Department · Provost UChicago Arts · About the Department · Court Theatre is a Tony Award-winning professional theatre company located in the Hyde Park neighborhood on the South Side of Chicago. Founded in 1955, Court benefits from the University of Chicago's financial support an ...

  • Association of Academic Museums & Galleries

    Director of Development

    3 weeks ago

    Association of Academic Museums & Galleries Chicago, United States

    Director of Development – Smart Museum, University of Chicago · About the Smart Museum: · The Smart Museum of Art at the University of Chicago is a site for rigorous inquiry and exchange that encourages the examination of complex issues through the lens of art objects and artist ...

  • Campus Pride

    Guest Services and Operations Manager

    3 weeks ago

    Campus Pride Chicago, United States

    Guest Services and Operations Manager - JR12912 in Chicago , Illinois This job was posted by : For more information, please see: Department n · n · AI Guest Services Staff · n · nAbout the Department n · n · The Smart Museum of Art at the University of Chicago ), located ...

  • Museum of Science and Industry

    Guest Engagement Representative 1

    3 weeks ago

    Museum of Science and Industry Chicago, United States

    About Us: The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago's Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to lif ...

  • Museum of Science and Industry

    Electrician

    1 week ago

    Museum of Science and Industry Chicago, United States

    Job Description · Job DescriptionAbout Us: The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago's Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark c ...

  • Museum of Science and Industry

    Guest Engagement Representative 1

    2 weeks ago

    Museum of Science and Industry Chicago, United States

    About Us: The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago's Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to lif ...