Genesis consultant - Princeton, United States - Brillio

Description

Company Description

Brillio is a leading digital technology service provider and partner of choice for many Fortune 1000 companies. Founded in 2014, Brillio specializes in digital transformation services and consulting. With headquarters in Edison, New Jersey, Brillio is powered by a diverse global team and is certified as a Great Place to Work. We help clients innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.

The Genesys Consultant will be responsible for designing, implementing, and optimizing Genesys contact center solutions for our clients. This role requires a deep understanding of the Genesys platform, excellent problem-solving skills, and the ability to work collaboratively with clients and internal teams to deliver high-quality solutions.

• Design and Implementation:
• Design and configure Genesys contact center solutions to meet client requirements.
• Implement Genesys software and integrate it with client systems and third-party applications.
• Customize Genesys applications to enhance functionality and improve user experience.
• Consulting and Advisory:
• Provide expert advice and recommendations to clients on best practices and optimal use of the Genesys platform.
• Conduct workshops and training sessions for client teams to ensure effective use of Genesys solutions.
• Project Management:
• Manage project timelines, resources, and deliverables to ensure successful project completion.
• Coordinate with clients and internal teams to ensure project goals are met.
• Support and Maintenance:
• Provide ongoing support and maintenance for Genesys solutions, including troubleshooting and resolving issues.
• Monitor system performance and implement enhancements to improve efficiency and reliability.
• Documentation and Reporting:
• Prepare detailed documentation of system configurations, processes, and procedures.
• Generate reports and provide regular updates to clients and management on project status and system performance.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• years of experience working with Genesys contact center solutions.
• Strong understanding of Genesys architecture, including PureConnect, PureEngage, and PureCloud platforms.
• Proficiency in programming languages such as Java, C#, or Python.
• Experience with databases (SQL, Oracle) and CRM systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Project management experience is a plus.

• Genesys Certified Professional (GCP) or Genesys Certified Developer (GCD) certification.
• Experience with cloud-based contact center solutions.
• Knowledge of telephony protocols (SIP, VoIP).
• Familiarity with Agile methodologies.