- Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- TrainGaming Hosts, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities
- Build relationships and maintain rapport with casino players and employees
- Handle customer disputes with strong emphasis on achieving customer satisfaction, identifying situations requiring attention of a manager
- Implement the federal Currency Transaction Reporting Guidelines and pass quarterly testing
- Oversee, verify, supervise, all jackpots and hopper fills to ensure promptness and accuracy execution of every transaction
- Meet or exceed the attendance guidelines for the job; be dependable and reliable
- Knowledge of and responsibility for all investigations and research required for variance, income control, surveillance and all other procedures as outlined in the Internal Control procedures
- Invoke the service recovery when needed
- Use radio to expedite service and use professional etiquette when talking on radio
- Encourage Caesars Rewards participation and sign up guest for whenever possible
- Participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions
- Aware of current promotional programs and new gaming devices
- Proactive with incidents and issues ensuring resolution with employees
- Seek opportunities to provide excellent service to players and employees
- Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions
- Provide continuous positive coaching for development of employees and appropriate correction action when necessary
- Ensure timely and accurate performance appraisals and accurate work history entries
- Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
- High school diploma or GED required
- One year of experience as a Dual Rate Casino Operations Supervisor or one year experience as a Senior Gaming Host or one year supervisor experience in a casino customer contact department required
- One year money handling experience preferred
- Must demonstrate the following essential knowledge and skills:
- Strong interpersonal and problem solving skills
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
- Neat, professional appearance with excellent personal hygiene
- Documented ability to comply with regulatory issues; variances, income control, surveillance, and all areas of regulatory procedures
- Demonstrated high levels of service skills on a consistent basis
- Documented teamwork behaviors and attitudes
- Excellent oral and written communication skills
- Knowledge of casino rules, regulations, and Internal Control Procedures
- Strong interpersonal skills
- Basic gaming device knowledge
- Must be able to maneuver to all areas of the casino
- Must be able to lift up to 25 pounds and carry 5 pounds
- Must be able to stoop, bend, reach, kneel, twist and grip items
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak and understand English
- Must have the manual dexterity and coordination to operate office equipment, including a calculator, computer, fax machine and photo copier
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
- Must be able to work a flexible schedule including weekends, evenings and holidays
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Supervisor, Casino Operations - Cherokee, United States - Harrah's Cherokee Casino Resort
Description
Job DescriptionHarrah's Cherokee Casino Resort Position Description
POSITION TITLE: Supervisor,Casino Operations
DEPARTMENT: Operations
GRADE/FLSA STATUS: S17-Exempt
BADGE TYPE/COLOR: KeyBlue
REPORTS TO: Assistant Casino ManagerSlots & Casino ManagerSlots
SUPERVISES: Gaming Hosts, Dual Rate Gaming Host, Senior Gaming Host
JOB SUMMARY:
Responsible for monitoring and supervising the daily casino floor operations, ensuring that courteous and prompt service is provided by all employees and ensuring full compliance.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: