PT Casino Cocktail Server - Cherokee, United States - Harrah's Cherokee Casino Resort

Description

Job Description

Harrah's Cherokee Casino Resort Position Description

POSITION TITLE: Casino Cocktail Server

DEPARTMENT: Beverage

GRADE/FLSA STATUS: H5-Non-Exempt

BADGE TYPE/COLOR: KeyBlue

REPORTS TO: Supervisor Beverage, D/R Beverage Supervisor

SUPERVISES: N/A

JOB SUMMARY:

Responsible for providing fast, friendly, and courteous service to every customer every time while taking/serving beverage orders

Creating an entertainment environment for all guests.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Work in an assigned area, following designated loops and maps
• Pleasantly and accurately takes beverage orders form guests
• Provide fast (20 minute or less) round time, friendly, professional beverage service to casino guests; carries full trays on every round
• Learn the beverage menu and prices Present the beverage order and payment to the bartender in an organized fashion
• Present the beverage and payment to the guest
• Will utilize "server banking" to complete alcohol sales
• Must work special events held throughout the casino and concerts in the Entertainment Center as needed
• Maintain a clean workstation and tray at all times
• Able to answer questions about Harrah's facilities, services, and promotions
• Explain and encourage Caesars Reward participation
• Provide fast, friendly service to customers
• Upbeat personality for all interactions with guests and fellow employees
• Must possess an outgoing personality and attitude to help create a fun, enthusiastic environment for guests
• Acknowledge and respond to customers immediately
• Build relationship with guests within the assigned zone.
• Learn and greet customers by name and learn preferences
• Invoke service recovery as needed
• Pick up trash, glasses, and litter in or out of work area
• Maintain department round time and bar time standards
• Keep errors to a minimum
• Seek coaching to improve performance
• Operate a cash register/POS system, ringing proper amount into the register and give a guest the correct change; accountable for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
• Monitor guest consumption of alcohol and intervenes as needed according to guidelines
• Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board and/or NC ABC Commission
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• Six months prior customer service experience preferred
• CARE certified*
• Must demonstrate the following essential knowledge and skills:
• Excellent customer service and communication skills required
• Excellent interpersonal skills
• Willing to learn and be adaptable
• Attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene
• Must be able to complete cash and charge transactions
• Must be familiar with tray service

* Will train within the department

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be physically mobile with reasonable accommodations
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak and understand English
• Must be able to operate in mentally and physically stressful situations
• Must be able to lift and carry up to 25 pounds constantly
• Must have the ability to frequently reach above and below the shoulder, stand and walk for up to four hours
• Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)
• Must be able to bend, stoop, crouch, kneel and twist when serving beverages
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary