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Chester

    Sales Associate III - CHESTERFIELD, United States - Tapestry

    Tapestry
    Tapestry CHESTERFIELD, United States

    3 weeks ago

    Tapestry background
    Description

    Selling and Service

     Understands organizational objectives and makes decisions that align with the Company priorities and values

     Creates personal sales and clienteling strategies in partnership with the management team

     Meets customer needs through solution-oriented and forward thinking

     Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

     Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

     Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style

     Demonstrates Coach's Selling and Service expectations at all times

     Influences customers' purchase decisions by balancing patience and assertiveness

     Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

     Flexes personal selling techniques to contribute to overall store financial results

     Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

     Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs

     Works with multiple customers simultaneously and breaks away as appropriate

     Follows up with customers consistently and genuinely to influence/close the sale

     Develops product knowledge skills and remains aware of current collections

     Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships

     Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

     Sensitive to customers' needs and tailors approach by reading cues

     Builds lasting and loyal relationships with customers

     Ensures all daily tasks are completed without negatively impacting service or Coach standards

    Workplace and Environment

     Creates enthusiasm and positivity for a shared vision and mission

     Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors

     Demonstrates confidence when working with customers

     Takes initiative; has a high-level of ownership and accountability for individual results

     Welcomes feedback and adapts behaviors as appropriate

     Represents Coach as a brand ambassador at all times

     Is adaptable and flexible to change

     Maintains a calm and professional demeanor at all times

     Creates short and long-term strategies to achieve personal metrics and performance goals

     Utilizes Company tools to keep self-informed

     Handles and offers solutions to customer issues appropriately and involves a manager when necessary

     Promotes and endorses a team selling environment


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