- Supports one or more business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
- Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
- Defines and obtains data collection, research and reporting activities for assigned line of business initiatives. Analyzes and recommends solutions for key initiatives.
- Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
- Serves as subject matter resource and advocate that implements best practices and learning plans to meet business objectives.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
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Sr Business Experience Planning and Admin Specialist - Charlotte, United States - PNC
Description
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Content Specialist within PNC's Treasury Management Group, you will regularly work from PNC's Charlotte, Pittsburgh, Cleveland, Birmingham, Houston or South Carolina offices.In this role, you will collaborate with product group managers, product managers and product owners to ensure cohesive and consistent content for consumption for internal and external use. You will serve as an internal consultant to the product management team to create content that for use during the sales process to ensure an engaging sales experience. You will support product in ensuring that internal service partners have consistent content to best service our clients. You will work directly with legal, compliance and marketing to ensure that both internal and external content is consistent with PNC Brand, represents PNC Treasury Management appropriately and complies with legal and regulatory guidance. This position will give you an opportunity to consult and work on the forefront of new Treasury Management product launches from a content perspective as well as help manage and maintain relevant content for existing products.
Qualifications:
-BA/BS in related degree. Business, Marketing, Communications, English, etc.
-3+ years' experience in content, marketing or product management.
-Prior experience working in the banking industry is a plus.
-Prior experience working within the digital product space is a plus.
-Strong attention to detail with follow up skills.
-Project management skills.
-Copy write and editing skills.
-Experience with PowerPoint, Word, Excel and Adobe.
-Experience with InDesign is a plus.
Job Description
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Augmented Reality (AR), Blockchain Technology, Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic PlanningCompetencies
Accuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, IT Standards, Procedures & Policies, Organizational Leadership, Problem Solving, Project Administration, Project ManagementWork Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Education
BachelorsCertifications
No Required Certification(s)Licenses
No Required License(s)Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit > New to PNC.
*For more information, please click on the following links:
Time Away from Work
PNC Full-Time Benefits Summary
PNC Part-Time Benefits Summary
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
